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based on 83970 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Liked process and dried quickly. Torrance was professional and explained everything .
Will use again.
My carpet smells clean.
Did not do a good job this time.
Rug still smells like pee.
Did not completely remove smells from carpet, did remove ~75% of the smells and did not leave its own which I was glad for
Everyone is always respectful and knowledgable. Great service
My rugs are very old and they cleaned up really well using Zerorez.
reasonable price; very pleasant and knowledgeable
The promotion and faith in the product by the employee
The pet smell removal. Actually removing from the pad and not flowering over it.
My second appointment was very unsuccessful. After speaking with the technician and him advising me that there would be an additional $75 charge to get rid of the pet smell that on my first appointment he told me would be gone, I requested that he not do the job and advised him that I would contact the office. I called on yesterday 9/10/19, left a message for a manager to contact me back but as of yet, I have not received a call back.
The tech was great
The techn was very nice and informative.
Quick
Technician was great! But price point is too high.
Evin was professional, on time, and has done a great job of cleaning our carpets and put block under furniture for easier drying process. We will be using Zerores and Evin again in future.
Anthony did a great job and was very thorough with his explanations of what he was doing.
A hose knocked off a lamp and broke it.
I am still waiting to be contacted about the
incident. I know accidents happen but the
manager should contact me and discuss.
My technician was great! He took time and care to treat my carpet for pet issues. Carpet looks wonderful!
Your technician did a very good job.
Quick, easy, techs are awesome
Chase did an excellent job. The carpet looks new.
The technicians were great. They were friendly, explained the procedures and worked very fast. I'm completely satisfied.
On time. Efficient and the tech was simply a nice guy. A great job as usual.,
Anthony cleaned my carpet and tile floors very well with no chemicals. Was on time and finished in a timely manner and cleaned up after himself.
Technician who was assigned to my carpet cleaning was very knowledgeable and showed a demonstration of my options. He was courteous, professional and diligent. I appreciate the hard work he put into making sure my carpet was spotless & odor free.
Thank you so much!
Great customer service, from clearly communicating the confirmation of the appointment to advising of the technician’s ability to arrive earlier than the appointed time! Torrence did a fantastic job. He was efficient and professional.
loved the vent cleaning and was very surprised as how dirty they were and clean they are now. The professionalism and honesty of our technician was great and would highly recommend and use again.
My tile and carpet never looked so good! The Zerorez process is amazing! Anthony, the technician came out to fix a problem with my tile. He did a great job removing the residue from the tile, plus he cleaned 4 rooms of carpeting. He is a hard working young man who is a real asset to Zerorez.
Calling before arriving,politeness and efficiency.