Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83374 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 7, 2025 — Rated 10 out of 10 by John Jeffries Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that came out was incredibly nice and kept me informed along the process. I will 100% be using Zerorez again!!

Report a concern   April 7, 2025 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was the best my carpets have ever been cleaned. Outstanding and professional , polite service. Awesome job on my carpets.

Report a concern   April 7, 2025 — Rated 10 out of 10 by Lisa Carneal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always professional, friendly and the carpets looks like new when finished.

Report a concern   April 7, 2025 — Rated 0 out of 10 by S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet looks worse than it did before it was "cleaned" looks like all that was done was brought all the dirt to the surface. The area that was cleaned was much more humid than before the cleaning was done which leads us to believe that because the floor looks dirtier and the area humid, the cleaning solution / liquid was never sucked up and removed. We were left with a dirty wet carpet.

Report a concern   April 7, 2025 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very polite and professional cleaning technician was on time and very thorough with the cleaning service. Great job done.

Report a concern   April 7, 2025 — Rated 10 out of 10 by Kristin Garcia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our guy should get a raise.He was AMAZING. He was so kind and explained every thing.

Report a concern   April 7, 2025 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning options were explained thoroughly, as well as upkeep on carpet after treatment.

Report a concern   April 7, 2025 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very knowledgeable and thorough

Report a concern   April 6, 2025 — Rated 10 out of 10 by M.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was excellent. He explained the entire process and tips for upkeep. Would use the service again. Punctual, professional and friendly.

Report a concern   April 6, 2025 — Rated 10 out of 10 by M.W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Consistently a great job.
Technicians are respectful, communicative, and efficient.

Report a concern   April 6, 2025 — Rated 0 out of 10 by C.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Less than 24 hours past when stains were returning into the carpet. The tech was very nice but disappointing when the stains came back.

Report a concern   April 6, 2025 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional staff and reasonable prices

Report a concern   April 6, 2025 — Rated 10 out of 10 by Geoff Gafford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We always chose Zerorez for their trusted service. Always do a wonderful job.

Report a concern   April 6, 2025 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast scheduling, Diamond was great. Carpets look fantastic .

Report a concern   April 6, 2025 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians are friendly and knowledgeable.

Report a concern   April 6, 2025 — Rated 10 out of 10 by Chelsee Tyler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service tech was amazing! I took advantage of the 3 room promotion and even thought he tried to prepare me that he wouldn’t be able to get them clean he did amazing. He worked diligently and hard to ensure excellent quality all while providing excellent customer service. I will use again in the future

Report a concern   April 5, 2025 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everythin

Report a concern   April 5, 2025 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Does a very good job of cleaning for pet accidents.

Report a concern   April 5, 2025 — Rated 10 out of 10 by Gracie Vilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Well organized, this staff member was very professional and kind.. Luke was his name.
A great job was done by Luke.

Report a concern   April 5, 2025 — Rated 8 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

We have loved getting our carpets cleaned so we thought we try the tile and grout. First, we ended up paying double what we were quoted. Which I totally understand it was an estimate, just was not expecting it to be doubled. I also wasn’t told it was extra for real stone with we have in our kitchen until he gave told me the total. Our tech was nice and we didn’t have any problems with him. Grout looks cleaner but there are still areas that I think could have had a little more love.
So although it looks better than it did before, we are not fully satisfied for the amount of money we had to pay.

Report a concern   April 5, 2025 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer communication. Good specials and the techs are always very nice

Report a concern   April 5, 2025 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and timely. Great service!

Report a concern   April 5, 2025 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My two chairs are about eleven years old and have never been cleaned. They now look beautiful as do my other items and rug that were cleaned. I will definitely use your services again as well as recommend you to my family members and friends. I was also very impressed with the professionalism of the gentleman you sent to do the service.

Report a concern   April 5, 2025 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris arrived right on time and did a thorough job on our carpets. He was courteous and professional.

Report a concern   April 5, 2025 — Rated 10 out of 10 by Terry Linder Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet tech Cesar was professional, did an outstanding job getting the carpets clean and very personable and friendly. The promotion was very helpful.

Report a concern   April 5, 2025 — Rated 0 out of 10 by N.C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We were promised ranger tickets for the service and never received them.

Report a concern   April 5, 2025 — Rated 7 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Answer a phone instead of forcing customers to only communicate via email.

Report a concern   April 5, 2025 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, professional and affordable

Report a concern   April 5, 2025 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was courteous, on-time,very thorough. Our carpet looks great. We highly recommend ZeroRez.

Report a concern   April 4, 2025 — Rated 10 out of 10 by Karen Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every thing was Grrat!! Excellent customer service and the carpet looks and smells great


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