Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83500 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 3, 2019 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Erik was great

Report a concern   December 3, 2019 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was wonderful. Our carpets were VERY dirty and he did a great job on cleaning them. He also cleaned the upholstery on our kitchen chairs and they look so much better! He was very courteous and professional. I will be recommending your company to several of my friends!

Report a concern   December 3, 2019 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning was quick and our carpet and rug looked fantastic. Very good representative Shando - who did the cleaning.

Report a concern   December 3, 2019 — Rated 10 out of 10 by Silas Schulze Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work as usual! We'll see you in 18 months!

Report a concern   December 3, 2019 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your rep First name removed did an excellent job. We had had a problem with the previous Zerorez rep and First name removed more than made up for it. Good job.

Report a concern   December 3, 2019 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

your employees have always been respectful and kind. And my carpets get clean :)

Report a concern   December 3, 2019 — Rated 4 out of 10 by R.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet has finally dried but it feels crunchy and hard. I assume it’s because the shampoo wasn’t rinsed good?? Not sure.

Report a concern   December 3, 2019 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came to do the job was excellent. He was courteous which has always been important to me and he was willing to do a couple of throw rugs that I had forgotten to mention to the main office. He checked first with office to get quote. I saw a place that needed going over again and he happily complied. A pleasure for us to have ZEROREZ!!

Under the rocker upstairs ...is a black spot from the rocker coils I think. I did not look there until worker-bee had left and wished I had checked it...I would have moved the chair. Thank you for the good work.

Report a concern   December 3, 2019 — Rated 10 out of 10 by Mary Kropke Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I can definitely see that my carpet is clean. Thank you!

Report a concern   December 3, 2019 — Rated 8 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better applications for high traffic areas. The carpet is cleaner, but there is a distinct color difference in the high traffic areas.

The online scheduling app had a statement that excluded the $10.00 fee, yet it was applied by your technician's system on the day of the cleaning. Why is that?

Report a concern   December 2, 2019 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was utterly awesome. I loved everything about it.

I will most definitely recommend Zerorez to others.

THANK YOU!!!

Report a concern   December 2, 2019 — Rated 10 out of 10 by Fredrick Rawls Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was Very professional and did a excellent job. I would highly recommend Zerorez to everyone

Report a concern   December 2, 2019 — Rated 10 out of 10 by John Farmer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Would not use another cleaner. The work is top notch and the end product has always been consistently awesome!

Report a concern   December 2, 2019 — Rated 10 out of 10 by Jodie Wallace Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really enjoyed our Tech, Raymond. He was on time, pleasant and did an outstanding job on our cleaning needs. Raymond also was very detailed in explaining the process and what was going to happen with our rug at the offsite cleaning facility. We look forward in using Zerorez and Raymond again after the Holidays.

Report a concern   December 2, 2019 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet is superclean. Please email my invoice.

Thanks,
First name removed

Report a concern   December 2, 2019 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We thoroughly enjoy our experience. The gentleman that came to our house was very courteous, respectful, and kind to our family. We will definitely be using Zerorez in the future.

Report a concern   December 2, 2019 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Since my husband has severe allergies, I love the fact that your cleaning does not leave any strong odors and I feel like the carpet is really clean. Thank you!!

Report a concern   December 2, 2019 — Rated 10 out of 10 by Q.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is all natural product and very reasonable. I like how fast the service took to complete and how it made the house smell afterwards.

Report a concern   December 2, 2019 — Rated 7 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

The worker tried very hard to accommodate my requests not to damage the wood railings on my stairs but because he is working alone, he could not completely control the hoses while inside a bedroom too far away. You need to have two people one to clean the other to work the hoses.

Report a concern   December 2, 2019 — Rated 8 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Steve was a good rep. for Zerorez.

One issue. In the bedroom a rug on our carpet left a stain. Steve tried to get it out,
but it did not work fully.
We after noticed it the carpet dried after he left.
We would like to have a "re-do" on this area today.
I will call about 8:00 AM to talk to someone about it.
"Incredible" carpet cleaner, we tried has helped some.

Thanks,
Name removed
1519 Sugar Creek
Carrollton, TX 75007

Report a concern   December 1, 2019 — Rated 10 out of 10 by Dennis Barber Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and made my carpet look like new.

Report a concern   December 1, 2019 — Rated 10 out of 10 by Dawnyelle Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First time I used your services and was very impressed. Your technician was so professional Dionte Taylor he explained your products ,services and showed us a test area. He did an Awesome job and made sure I was Happy!! Thank you and I highly recommend Dionte Taylor as your technician.
Thank you
Mrs.Smith

Report a concern   December 1, 2019 — Rated 10 out of 10 by Lynda Lyles Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Representative was nice. He did a very good job.

Report a concern   December 1, 2019 — Rated 7 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

We found the cost too expensive.

Report a concern   December 1, 2019 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez provide quality customer service and does an excellent job cleaning your carpet.

Report a concern   December 1, 2019 — Rated 10 out of 10 by Stacy Coleman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was personable, detailed and did a really great job. No high pressure sales tactics and did exactly what we asked. Couldn't have asked for a better experience. Thank you!

Report a concern   December 1, 2019 — Rated 10 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very knowledgeable and did a great job!

Report a concern   December 1, 2019 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional service. No smell.

Report a concern   December 1, 2019 — Rated 10 out of 10 by Teresa Haven Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's fast and easy you make the flooring look like new again thank you love love there is no other cleaning company thank you again teresa

Report a concern   December 1, 2019 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome


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