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based on 85423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your cleaner had little initiative and poorly explained the need for the extra treatment that doubled the cost. Additionally, I was told furniture under 50 pounds would be moved. He did not move anything. Once I realized it I started to move the light chairs etc., I’m 70 years old. It was disappointing to see the lack of initiative.
The products used on the carpets ,brought them back to life and the service was both exceptional and courteous.
Treated second time. Still have stains. Can I just get a refund for stain treatment?
Thank you
I appreciated receiving call to notify us of the name and technician arrival time.
Jeff identified himself before entering in our home, he was very thorough with carpet cleaning and faucet sanitation , he explained processes prior to start. He performed a walk through with us, when completed. We are pleased with the outcomes.
He was masked, practiced social distancing and no direct customer contact during this
COVID-19 Pandemic...we felt safe having him in our home. And was thankful to know a lot of germs have been removed. Thanks Jeff.
Zerorez is the best carpet cleaning company by far!
Great experience all around!
Clean carpet! Paul was awesome.
I can't remember the guys name but he was great. My toddler spilled some food on my carpet that I couldn't get up and he got it up and my carpet looks great.
Clean carpet, no residue. Dried very quickly. The service tech was knowledgeable, courteous, friendly and efficient.
Good customer service and responsible price!
The technician arrived on time and was friendly and professional. Our carpets and tile were well cleaned, and your technician was honest about the spots he was unable to treat.
Leaving a water soggy carpet when finally dry the nap of the carpet never
popped back— difference can be seen in sunroom —-even after vacuuming! Think the protector was not added except on the bill!!
Zerorez asked to come out but out of town company was on their way. Time ing was not convenient; therefore I took it as a slap in the face as if I wasn’t telling the truth! Something like refund should have been done!
Fast, efficient, courteous!
You left big spots on in my carpet.
You billed for things I didnt want and never informed me what you were doing.
You upcharge on items.
I want someone to call me back asap.
I'm going to call WBAP AND LET THEM KNOW if I do not get restitution.
Phone number removed
Name removed
have a scented carpet cleaner
The driver was very friendly and professional. I have been using Zerorez for several years and will continue to do so. My carpets look like new!!
No soaps or chemicals
Very quick and extremely professional. Also super friendly.
Y’all are always very courteous. Great work each and every time. This is the third rime I’ve used your service and will keep coming back and referring others.
No smell after the cleaning. Jeremy was very friendly and professional. We would definitely want him to clean again in the future.
The carpet looks great and the young man who cleaned it was very cordial and explained the process they use etc.
Dalton (I believe was his name) did a great job. There were a couple hardy stains that I’ve been unable to remove and one is still there but he at least made it better. I didn’t expect him to be able to get it completely removed, honestly. Thanks for a clean carpet.
My bedroom carpet still smells like dog dander even after pet treatment. :( I don't even have a dog anymore. Better smell neutralizer.
I like that they only use water to clean the carpets and the process gives an excellent result. You don’t smell a bunch of chemicals as it dries. The carpets dried over night. Raymond, my technician, was very professional; so friendly and knowledgeable about the process. I’ll definitely use them again.
Professional Job at a reasonable price .... THANKS.
Great customer service
Great customer service. Our tech, Eric, was great
Tech was nice and tried hard to get stain out of couch. We were not told before the carpet was cleaned that it would be 6-8 hours before it would be dry to touch. When you had to walk on it your feet would get wet and that was after 6 hours of dry time. Could not put items back till next morning which created issues walking in hall and living room. The commercial on the radio says it dries quicker than standard carpet cleaning but I do not believe it did. Carpet seems clean but does not seem to be any softer than it was before it was cleaned. Actually seems to be matted down in places. Probably because it took so long to dry and because we had to walk on it before it completely dried. The tech could not get stain out of couch even after working on it for an hour. Price seems to be high for cleaning sofas considering you use the same technique and equipment and the areas are smaller. Not sure why furniture is so much more to clean than carpet. Would not use your company to clean furniture again.
Experience with tech was good but did not see much difference between your way of cleaning and the other ways that carpets are cleaned.
job was done great very professionally. very satisfied
The technician was very professional and did an excellent job on our carpets. Definitely will use him again.