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based on 84482 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very clean... smells so fresh
Carpets looked clean. Did three rooms but were only small areas.
Great service!
Great tech! Very clean carpets. !
Joe was super efficient and professional!
Could be better than what it is .If more effort was taken in place in the first place, things could have been better. Be more diligent about the service for what the customer paid.
Your technician cleaned chairs and an ottoman for me and did a wonderful job. He was careful, thorough, very polite and friendly, and he cared about the outcome and what I thought. Lovely young man.
The manager I spoke to the day of service was very unprofessional and rude. I would not use ZeroRez again due to her.
Polite and efficient you g man did awesome getting spots outs.
The person who did our job was very professional, asked great questions and didn't try to upsell me like some other carpet cleaning companies have done in the past. Also, the carpets look great! Highly recommend your company especially for the price.
Yeah it was amazing, my carpet literally looks like we just moved in for the first time!!! Thank you so much!!! Kudos to my technician for being and understanding with my unexpected requests for adding on more room cleanings
The service was good, however, I wish the technician would have told me the grout will not look brand new due to wear and tear. Also, the corners were missing a good cleaning.
Great carpet cleaning. Colin was very courteous and professional.
Very professional services
Charles, our service tech, was a great person; worked hard, listened to our interruptions of his work and did a great job.
The tech that came to do the job walked into my house with his shoes on. I offered shoe booties but realized didn’t have them. He should’ve already had them. It should be standard practice for all of your techs to take off their shoes or wear shoe coverings. Especially with the current environment. You’re coming into someone’s house with your dirty shoes on to clean their carpets. See the irony?
The Tech was kind and professional, and quick/courteous. Thank you.
Very professional
Prompt, polite, and great job cleaning the carpet.
Great service
Nothing. I am not one who openly offers advice to people. The job was done satisfactory and the technician was polite, and hard working.
Paul, the tech that came out, was super personable and efficient. If you have any cleaning concerns give them a try. You won’t regret it!!
The carpet drys faster n the service.
Very courteous service with scheduling folks, as well as, cleaning technician.
Technicians are on time and courteous. Thanks for a great job.
Service rep was thorough
specific area of carpet STILL smells of urined despite spending extra to treat with flash. won't be spending any more.
I like the prompt and professional service. I like knowing that there are no chemicals Left Behind making it safer my granddaughter to walk and play on the carpet. Would highly recommend your services to my friends and family.
Sincerely.
Eddie Torres
Fort Worth Texas
I like the professional service. I had a sofa and area rug cleaned. The technician was thorough and explained everything that he was going to do and then explained it again when he was finished. I could not have been more pleased.
When the tech came back to re-service an area of my carpet that looked like it has me a water stain, he proceeded to tell me his equipment couldn’t have caused the problem because of the way it works. He cleaned the area, and when it dried, the stain was gone. I guess he was wrong about the equipment. The interaction was a bit off putting as I felt like I was being called a liar.
Secondly, I had just spent nearly $400 with your company as a first-time customer. The carpets looked great after the cleaning. When my dog returned to the house the night after the cleaning, it puked up something creating a small 4” x 3” spot on the carpet 2 feet from where the cleaning equipment had to go to get to the re-service area. I had blotted it, and I had hoped the tech might do me a favor and clean that small spot so I wouldn’t have to use my chemical spray on the newly-cleaned carpet. No way...he told me this was a re-service, and Zerorez wouldn’t allow him to do anything other than reclean the problem area. It would have taken less than a minute...it was on his path out the door with the cleaner...I would have given him $5 if it had been required.
What a CHEAP policy coming from a company that wants its customers to “rave” about it.