- Phone: (214) 372-5326
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based on 83473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Gets it clean great job
Friendly, thorough service!
Reliability.
No harsh chemicals, etc great service what’s not to like about that?!?
Your technicians are great
My carpet in one of my rooms and hallway was not clean. I moved the twin bed today after letting the floor completely dry and it is still dirty. I would like someone to come back and clean it.
Excellence. Friendly and knowledgeable about product. Great job. Well done!
Colin was polite and personable. He was very thorough, and the carpet looks great now. I would recommend him without reservation.
Friendly staff that works hard!
Great staff, detail oriented and leaves little or no residue.
The guy did t take enough time to get the carpet as clean as it could have been. The guy that did it the last time I used Zerorez did a good job. He was in too big of a hurry. Last time for Zerorez
Plus he left it very wet. Last time was not that wet at all.
Technician explained the process thoroughly and was neat!
Very good customer service and professional
The carpeting looks cleaner and the few spots we had came out!
Technicians ate always friendly and explain the service they will be doing very well.
The first carpet "cleaning" made me sick. The tech mostly just wet the carpet, leaving much of the dirt behind (that's what you get when it takes you less than 30 minures to clean 4 rooms, a closet and a staircase.)Then instead of the "shorter time period to dry" you boast on your website, it takes 12 hours?!
When I gave you another chace to get my carpets clean you take TWO weeks then send the SAME technician out to sass and belittle me like I know nothing about how to clean carpets. Not to mention with a 2-4 window that he misses without a phone call, then gets here at 4:30 telling me it will be another 12 hours for it to dry? Whose paying for the hotel room while we stay off the carpet because our beds are in these rooms?
I vacuumed more dust and dirt up after the carpet was dry the first time to account for what was making me sick. I have offered pictures.
I asked for a manager's or owners phone call and a refund, I get silence.
I have refrained from making my complaints public until this is resolved appropriately. It shouldn't take a month!
The process to schedule an appt online or over the phone was so easy. Once scheduled the customer service rep kept me informed on the day of my service and moved my appt up a couple of hours due to having a local technician available.
Their technician arrived timely, inspected the rooms to be cleaned, clearly explained the cleaning process and performed a test cleaning of a high traffic area prior to starting the job. The technician also setup protection barriers around doors and walls to protect them from the hoses brought into the house.
I highly recommend Zerorez"s service.
Robert Roll
Chavis was really good
I have used Zerorez many times but this was not a good experience it felt from the beginning the service person was trying to sale additional services. I was expecting to pay more this time because I was having a recliner cleaned with the carpet but the total of $449 was higher than expected. It felt like I was dealing with a contract person and not someone associated with Zerorez - his van did not have Zerorez on it. Disappointing all around.
Stick to the quote that you give on the phone instead of doubling it
Very happy with the gentlemen that came to our home. They were prompt, went straight to work and did a fantastic job!
Y’all ruined my tile. Have sent people out twice and they’ve only ruined it more. I have one more appt next week with y’all for a THIRD time to try and resolve the issue
They stand behind their products/services and customer service is fantastic!
Your service has always been exceptional. From stains on carpet to dirty grout lines, your products have always provided the very best cleaning.
Good work. Professional and great communication.
I've used you for years. I like that you don't use chemicals. My carpet stays cleaner much longer than when I was using traditional methods. Zerorez has very peofessional technicians.
I have been a customer for years because you do such a wonderful job. My carpets are cleaned, sanitized, and protected ; and always by a very courteous, friendly and efficient person. He wore protective shoe covers and a mask, and assured me that he would take care of making my home clean and safe. Thank you, I'll call again next year.
More flexibility with scheduleing
I had a reservice done this time and nothing improved. The service rep was at least honest up front and did not make any promises to remove the main big stain like the previous rep did. I’m just disappointed I spent almost $200 and there is little improvement when I was promised the main stains would come out no problem the first time.
Very professional and good service. Pricey though.