Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83461 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 11, 2021 — Rated 0 out of 10 by C.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I explained to the technician our problem with pet odors. We just got a small puppy, who has had many accidents on the carpet. Now it's the next day and the odors are back - it is as if nothing was cleaned.

I rechecked the website and there is no way to specifically select pet odor removal, even though the procedure is described as a solution to remove pet odors. I wish the technician would have offered this specific treatment as an option since we clearly have seriously soiled carpets. I would have paid more for extra treatment if I had known the cleaning procedure he used would not get rid of the smell. It really felt like a waste of time and money.

While the technician was friendly, I was bothered that he didn't wear his mask properly in our home, with his nose exposed most of the time.

Report a concern   March 11, 2021 — Rated 10 out of 10 by Jeri Karr Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent results on cleaning my 20 year old pale grey wool carpet. It looks new again! The technician was friendly, courteous and shared several tips on maintaining the carpet. This was my first time using Zerorez and won't be the last.

Report a concern   March 11, 2021 — Rated 10 out of 10 by Steve Cunningham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the process that doesn’t leave soap or residue in your carpet. The service and personnel are very courteous and do a good job.

Report a concern   March 11, 2021 — Rated 8 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The bathroom carpet in the master bedroom wasn't cleaned , my mailer said up to 4 room carpet cleaning 99.00 and 10 dollar disposal fee I believe I paid 123 and change. But what was clean is clean

Report a concern   March 11, 2021 — Rated 10 out of 10 by Linda Yoo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service. Carpet looks great. Easy to work with.

Report a concern   March 11, 2021 — Rated 10 out of 10 by Pam Irwin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work!

Report a concern   March 11, 2021 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Took out per smells and our carpets look great

Report a concern   March 11, 2021 — Rated 10 out of 10 by Erica Bates Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Buck was very thorough in explaining the services and delivering a professional service. We will be using him again.

Report a concern   March 11, 2021 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and went above and beyond.

Report a concern   March 11, 2021 — Rated 10 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No detergent left in the carpet. Professionalism & courtesy of employees.

Report a concern   March 11, 2021 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very nice and showed up during the time frame scheduled.

Report a concern   March 11, 2021 — Rated 10 out of 10 by Tami Boyd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do a great job!!

Report a concern   March 11, 2021 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ was great!

Report a concern   March 11, 2021 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   March 11, 2021 — Rated 10 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

From the first call with Erica to the service Fabian provided to clean 3 rooms, stairs, hallway and couches, we are very happy and recommend them, 10/10!

Report a concern   March 11, 2021 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech did a great job and did an excellent job on explaining everything. Very satisfied with his professionalism and expertise.

Report a concern   March 11, 2021 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I likeThe the smell when he finished. It smelled very clean. Bobby was super nice.

Report a concern   March 11, 2021 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks and feels super clean.

Report a concern   March 11, 2021 — Rated 10 out of 10 by Tina Robison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The staff was courteous and communicated well. The carpets look great!

Report a concern   March 11, 2021 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the use of the light to reveal the pet stains. Also, Joe was very informative about what product should be used on my carpet to permanently get rid of those staiins.

Report a concern   March 11, 2021 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely service. Great manners. Clean carpet

Report a concern   March 11, 2021 — Rated 0 out of 10 by M.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service person was not at all cooperative.
Did not help us move any of the furniture or did not even move the comforters which were in closets. They got wet.
Also exercise bike cord they broke did not even tell us until we noticed.
Despite of all the these inconveniences they did not even do good job of cleaning.
I was v happy the first time i had your service in 2018 but this time it was disaster.

Report a concern   March 10, 2021 — Rated 10 out of 10 by Bryan Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You all showed up early, called before you came, did an amazing job, stuck to the quote and didn't try to talk us into more expensive services. The carpets look and feel great. Jeremy and Jake were nice and very professional. You all are great.

Report a concern   March 10, 2021 — Rated 10 out of 10 by Brenda Leonhart Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician did a wonderful job

Report a concern   March 10, 2021 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great guys! Carpet looks great again

Report a concern   March 10, 2021 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very communicative and professional representative who came to my home. Carpet looks great.

Report a concern   March 10, 2021 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technicians. Carpets always look and feel clean. I like that there are not chemicals used.

Report a concern   March 10, 2021 — Rated 5 out of 10 by L.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

They can't get all of stains out of carpets.

Report a concern   March 10, 2021 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks great and I really liked the person you sent out he did a fantastic job.
I also love that you don't use a lot of chemicals

Report a concern   March 10, 2021 — Rated 3 out of 10 by B.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Made an appointment with carpet cleaner. Waited for 2 hour and didnt show up. Amazing service.


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