- Phone: (214) 372-5326
- Visit Website
based on 83453 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy scheduling, 30 minute heads up phone call, no oversell, great reps!
I was totally satisfied with everything
Great job..fast and friendly
Our service was great! They were quick, professional and cleaned the carpets really well! We will definitely use Zerorez again in the future.
Great service and very friendly :)
Great job, showed up as promised. Finished timely. Consider results and not charged as it did not meet techs expectations. .
Love your products. Not real receptive of the last person that came to service my home. He was polite and did a good job. I just have a problem with outside contractors coming to our home to use the restroom, and on top of that he left the seat of the toilet up. Then I had to ask if he were going to use shoe booties as he didn't when he came in to survey the area to be cleaned. It was wet and rainy outside. This is why you received this rating of 8.
pricing seems high
prompt, through & professional
Our window was too late in the day and then the technician was running late so we didn't have our carpets cleaned until after 7:00PM.
Next time it needs to be earlier in the day.
Quick and professional
It was a quick and reasonably priced process. My carpet looks new again!
Excellent service will definitely use again
Service rep was very polite and accommodating. He did a great job on the carpets.
The fact that it is chemical free is awesome. The only thing I would change is to offer the same carpet cleaning service without the "natural" citrus based fragrance that was added to the water solution. I'm allergic to citrus as many are so it's important to know that upfront. Otherwise, the service is excellent. My carpets feel good and fresh and the technician was very professional!
Employees were on time and very courteous (Darwin and assistant). Cleaned a sample of my couch and let me approve. Took their time and did the best job! Asked if I wanted to add scotch guarding and were upfront about the price of the service and why it would be helpful. I was very satisfied and have already shared with several friends.
Zerorez They were able to accommodate around my work schedule . The Technicians were very nice and professional . Carpet turned out great
The gentleman who came to my house and did the work did a great job.....
Our tech Evan could of offered to clean our remaining floor even if just a basic clean for the price we paid. He could of asked and done more with our tile in the LR and dining room.
Your worker was on time, very courteous, and did terrific job. My carpets are off white so it is very important that all dirt and stains are removed. The carpet looks perfect!
He got all the berry stains out of my white carpet!!
Professionalism
Seth did an AMAZING job on our filthy, 20 year old, commercial flooring! He was most attentive, and worked well with us on our scheduling around our business hours. GREAT job!
Service was GREAT
Smelt good when he left. By that evening started to smell like wet animals. Floor was wet when he left and stayed that way for at least 8 hours. Thought Zerorez advertised dry when they leave ...at least enough to move furniture back. We are selling our house and several agents report the smell on their feedback ...4 and 5 days AFTER cleaning.
Tech was great - professional, knowledgeable, courteous, expedient
I had a service with Zerorez for my house carpet cleaning. I could see the difference after the cleaning. I took pictures before and after. I felt Zerorez is a bit expensive and have lot of overhead costs on top of the basic carpet cleaning. I had some spots popped up after the first cleaning, when I called the customer service they were courteous but they said there would be additional charge for the second visit, which surprised me. My experience was good on the whole but the costs are a bit more unpredictable.
My team did a great job going above and beyond making sure they took care of everything.
The Zerorez technicians are so quick and courteous, and our carpets look like a million bucks after the cleaning!
Great service, carpet looks great and dried quickly