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based on 84465 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, polite and very good job
Carpets look new again and snell fresh
Tech was knowledgeable, helpful and very professional. He answered my many questions.
Carpets cleaned very well…excellent technician
Both product and the cleaning are very good
The service was done when promised. Service individual was timely and efficient.
Carpet left clean and our rep was awesome
Friendly, quick, good job
He started out well and then getan making excuses as to why some stains did not come out
The person whom came was very professional and through with doing the work .
The tech was very informative. The floors look fantastic and it smells fresh.
We have used Zero Res for years. Having been in the carpet business, I am very pleased in the way the carpet looks after and long after a Zero Res cleaning. Zero Res has a good staff, friendly and business -like.
The technician was amazing. Great personality. Respectful. And the carpets look great.
Excellent product, got all the stains out, took less time to dry than other carpet cleaners, felt there was no residue
Minimal use of chemicals. The technician, Fred, did an awesome job!
Good service
Great tech - did a great job
Fast, efficient, and the service provider was courteous.
The technician was professional they where on time and the job was perfect
We were. once again, very pleased with cleaned carpet. Zerorez provided another great service!
Excellent!!!!
Friendly. Consistency
Yes very good my tech was excellent and explained everything very well!
I'm giving yall a 10 only because of the guy that came to the house and cleaned the carpets! He did a super job and he had a super attitude! He didn't try to rush through the job and cut corners. He made our carpets look brand new again,
Your technician Rolando was excellent! Rolando arrived early, was super efficient. All of our rooms were evaluated before he started cleaning and all concerns were addressed. Our cleaning was thorough, yet in a timely manner. A neighbor stopped by later that day and commented how fresh our home smelled! I will recommend ZEROREZ to all in need of carpet cleaning! Thank you Rolando for such a positive experience!
Javier was absolutely incredible, did a fantastic job, and was so so nice. Would want to have him come out for any additional future work.
I will have no one else clean my carpet! I appreciate the care and professionalism. It is truly the best " clean" my carpet has ever had! I also appreciate your care for the environment. Thank you!!
The company was very difficult to reach for scheduling and to reschedule - long hold times
The technician just showed up he never called ahead - and he had to come twice because I could never reach a live person to reschedule but both times he just showed up!
The cleaning itself did not seem very effective - something was sprayed down and then vacuumed up did not seem like it did much cleaning or to be worth what I paid for in service costs.
This is the 2nd or 3rd time I've used you in my home and we've used you a few times in my father's home. My biggest issue is that you draw me in with a great 3 room "special." IN fact, I only needed two rooms done but you insisted on 3 for the special so I found another room to do. And then you upsell with super expensive "spot remover." The man who came said it would have to be 2 gallons at $75 each which is more than the whole special. I said I believed he could do it with 1 gallon and wanted to see him make it work. In the end 1 gallon was plenty. The stain was removed. He admitted it was enough. So I was going to be upsold for an additional $75 I didn't need. I don't like being taken advantage of. This will actually make me reluctant to use you again.
Also, I told them when they let me know the time range they would be here that I HAD to leave at 3 to pick up my daughter from school. I confirmed this again when I was called with the reminder of time. When the technician got here, he didn't know anything about it and seemed put out by this.
The work in the end, was great and the carpet looks wonderful.
Efficient, smelled great and helped me sanitize
The technician was very professional and answered all of my questions even as I interrupted him while he was cleaning the carpets. My last experience with a local independent carpet cleaner was “not so great” so this was refreshing to have a company do exactly what they claimed they would do. Minus the thread wear on the 6 year old carpet, it was as clean as new!!
A+ rating for Zerorez!!!! Thanks for great job!!!