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based on 83400 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleans well and drys fast as well as no smell
Love the way my carpet feels and smells after a good cleaning from zerorez
My technician was very knowledgeable and professional. I love how clean my carpet looks and feels.
I was informed that the technician was on his way and would arrive in 20 minutes. He worked efficiently and did a very thorough job. Carpets were dry by the time we went to bed.
Your service technician has always been thorough.
My carpets look great and the young man who did the work did an excellent job
Very efficient.
I have had my carpets and rug cleaned from your company about 5 times over the years and always been satisfied
The tech “Trevor” was excellent!
Prompt effective service
They get the job done right your house smell clean not heavy purfumed
My carpet was so badly stained. This was the last resort before replacing it. Your representative did an excellent job of explaining what options they were and the results were fantastic. I now have several more years of service out of this carpet and will be using Zerorez for many years to come.
Great results and efficient and helpful technique...would and have recommended Zerorez to friends
Very professional and punctual! Super easy process. Work was done in a very timely manner.
Work was done to my satisfaction. Tech was informative and polite and answered all my questions.
Excellent, knowledgeable, courteous personnel and technicians! Service is timely with appointment and clean carpets in the end!
Roberto, the technician, was on time, friendly and was able to raise the nap and clean a carpet that I was positive would have to be replaced.
Good job
THE CARPET COMES OUT SO SOFT AND FLUFFY
This is the 2nd time using Zerorez within a 4 year period and our first and this last experience were fantastic. The technicians that came out were polite, kind and very attentive. The carpet was clean as said and everything went as stated and was charged as quoted. Would absolutely use them again and again!
Very good value, great technicians that are prompt, courteous and professional.
Quality of work
Came early and was very polite and told me to check rooms for spots and he would re do it. Dried fast.
Carpets look great and feel fresh and clean without slick residue left from harsh chemicals.
Evan was amazing. His customer service was on point, he was detailed with the measurements, and was so kind and professional. You are lucky to have him!
Best,
Loretta
Evan, the technician, did a great job!
Outstanding technician.
Excellent service.
Excellent result.
Very friendly, professional. The gentlemen that came to my house was thorough and fast and did a great job. Thank you!
First off, I want to say that my technician was very good. He was polite and worked very hard and did a good job. I have no problem with him. I do, however, have a problem with the temporary fuel fee and the toxic waste fee. Neither one were mentioned when I made the appointment. The price of gas has gone down and a truck full of waste was deposited in my drain on my property which cost you nothing. Also, no tables or chairs of which I had very few of could be moved because he had not been supplied with carpet protectors. I do not think it is ethical to pass on your cost of doing business to your customers without first telling them that the fees will be tacked on to the invoice. I could have refused to pay them but I didn’t.
It was fast and was dry in a very reasonable time. Jacob was very nice and efficient.