Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84908 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 15, 2023 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good cleaning of tile and carpet. Our tech was so protective of walls and furnishings. Paul was the best!!!

Report a concern   April 15, 2023 — Rated 3 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Please let your staff know not to dump their water on plants.I had lovely shrubs that are now blackened. They were beautiful when your van arrived and dead the next morning.
I am sure it was an accident, but if they had been washed off they might not have been harmed.
Please call me at Phone number removed if you have any questions.
Thank you,
Name removed

Report a concern   April 15, 2023 — Rated 0 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was very friendly and professional but my capret still smells im not sure what to do but I'm satisfied with the professionalism of the tech but the everything else I'm not

Report a concern   April 15, 2023 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No crunchy carpets, no soaking wet carpets, knowledgable and courteous staff

Report a concern   April 15, 2023 — Rated 10 out of 10 by Ann Lowrie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always professional!! We contacted Zerorez on a very short notice as our exit inspection for our rental property required that we have the carpets steam cleaned and we had a two day window to get this done. The agent was SO understanding and worked to make this happen for us!! THANK YOU!!!

Report a concern   April 14, 2023 — Rated 10 out of 10 by Ben Gonzalez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The reservice was performed with the highest standards and, as a result, my wife and I are very satisfied with the clean results of our tile.

Report a concern   April 14, 2023 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome technician. Hope we get him next time!!!

Report a concern   April 14, 2023 — Rated 10 out of 10 by Jerry Johnston Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet and tile cleaning.

Report a concern   April 14, 2023 — Rated 5 out of 10 by T.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had an appointment at from 1-3 p.m. April 11. Got a call that the tech was delayed to 3 or 3:30. Another call tech was delayed till 5-5:30. Another call canceling the service because "truck was broken down." Had to reschedule and tech was supposed to arrive by 8:15. Showed up at 9 and I had to leave so had a neighbor stay.

I have always had good service from Zerorez so this was very surprising.

Report a concern   April 14, 2023 — Rated 10 out of 10 by Marilyn Crockett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always on time. But the best part is they always, always clean my carpets to perfection! And the technicians are a joy to work with. Highly recommend!

Report a concern   April 14, 2023 — Rated 10 out of 10 by E.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great tech, very friendly, professional a d knowledgeable on products and services!
Would be great to have specials for pet treatments or advanced cleaning options.

Report a concern   April 14, 2023 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and efficient service by a friendly and knowledgeable technician. Highly recommended for your carpet cleaning needs!

Report a concern   April 14, 2023 — Rated 0 out of 10 by H.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Guy was rude to my wife and tried marking up the cost

Report a concern   April 14, 2023 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alberto was great - will request him next time too.

Report a concern   April 14, 2023 — Rated 10 out of 10 by Linda Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We really love this company. They do amazing work. We will refer them to our friends and family..

Report a concern   April 14, 2023 — Rated 10 out of 10 by Anita Cleveland Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Time Quality and Price

Report a concern   April 14, 2023 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for working with me as a repeat costumer.

Report a concern   April 14, 2023 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

After the initial service, Zerorez took ownership and came back to redo floors without any additional charges

Report a concern   April 14, 2023 — Rated 10 out of 10 by Jerry Horton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was good but they were hours late.

Report a concern   April 14, 2023 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was very good at removing stains and I would use him again.

Report a concern   April 14, 2023 — Rated 5 out of 10 by T.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets came out better than they were but not really “clean” like I was expecting. I’ve used other “conventional” cleaning services in the past with better results. I guess I was expecting more from zerorez, and was a little underwhelmed with the end result.

Report a concern   April 13, 2023 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very efficient and thorough

Report a concern   April 13, 2023 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough make sure everything was done to my satisfaction and of course they called before they came and they were on time

Report a concern   April 13, 2023 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good pricing. Tech was polite and knowledgeable.

Report a concern   April 13, 2023 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, prompt, excellent results and above and beyond customer service. Thank you!

Report a concern   April 13, 2023 — Rated 10 out of 10 by Katherine Palet Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rapheal was my technician. If every business had an employee like this, our economy would be thriving and he exudes professionalism, knowledge and overall satisfaction for the client. Although my dryer was connected prior to leaving, and oversight, a technician came by the next day and rapidly hooked it up. Overall a great experience.

Report a concern   April 13, 2023 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ZeroRez did an outstanding job as usual

Report a concern   April 13, 2023 — Rated 9 out of 10 by Bruce Enge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person was very professional; offered advice on the upkeep of carpet.
Quick and efficient. Sure to use the company again.

Report a concern   April 13, 2023 — Rated 7 out of 10 by A.M.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

We paid extra for the pet treatments. 48 hours after the treatment my house smells like dog pee. It didn’t smell before the treatment. I’m hopeful this is part of the drying process and that it’ll dissipate soon.

Report a concern   April 13, 2023 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals!


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