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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good process and results, good service and easy to schedule
My technician was very helpful and professional. He did a thorough job in a timely manner.
Friendly service w employee explaining everything thoroughly. Quick and noticed an immediate difference. Fair pricing for work completed.
Isis was wonderful!
Fast and very effective!
Raphael was very personable and did a great job!
Jeremy did a very good job. He took his time and made sure everything was done correctly.
I did not receive a receipt. Please provide. Email address removed Thanks!
i booked my appointment online. everything was wrong when the tech got to my home. they had me down for a hall cleaning. instead if calling me to talk about it they came on out and i was charged so much. i feel like i was taken advantage of pricewise. you can give me a credit for half of what i paid.
Several stains were not completely removed and the couch just doesn’t smell fresh
Love how clean my carpets look and how fresh the whole house smells after! The technician is knowledgeable and efficient quickly completing the job.
I could have cleaned our own carpets with the carpet cleaner we own but I knew I would have to hire a professional to remove some urine pet stains. I paid the extra cost to have the “flash cleaning” done where it removes it from the carpet pad. The stains were just as noticeable the next day as well as the carpets were still wet almost 24 hours later. They had Mr. Last name removed come out again yesterday. He mentioned there might’ve been something wrong with his machine last time as the carpets shouldn’t have taken that long to dry. So the suction wasn’t pulling what it needed to pull out of the carpet padding for an example. He went back over the pet stains again and the carpet wasn’t near as wet this time when he left. But the stains are still there. If I would’ve known it would not have paid the few hundred extra dollars for the deep cleaning/flash cleaning. So I feel ripped off. I had to twist my husbands arm to allow this additional financial cost. My husband wasn’t happy with me either after it was all said and done for talking him into spending $1,000 to do a job we could have done ourselves for practically free outside of paying for the carpet Detergent. We have done it ourselves before where we cleaned our upstairs carpets but still had pet stains remaining afterwards.
Awesome
Clarence was very personable and did an excellent job. He arrived on time and got our carpet extremely clean, almost like new. Stains were completely removed. Service was quick. We definitely will call on him again.
The guys were amazing! I love that you do not use chemicals.
The young man who represented your company was hard working and got everything looking amazing. Really liked his attitude and personality.
Javon was fantastic! Amazing attitude, professional, informative and very thorough with the process. And to add on to that...he arrived when he said he would! My carpet looks amazing!!
Thank you Javon!!
I am very pleased Zerorez, I have used them for at Leat 3 times over the past 8 years. From the time I booked the appointment, I was provided with ongoing updated information to the time the teach would be at our hose. The tech did an excellent job at cleaning our carpets, he provided information and checked in with us before, during and after the cleaning process to ensure we were satisfied with the results. Our carpets are several years old and Zerorez gave them an extended life! Thank you Zerorez!
Tech was very professional and did a great job without chemicals.
Always do a good job.
My carpets feel crunchy after the clean and I am not happy at all. It was such a waste of money I get my carpets done because they done feel clean at all they actually felt cleaner before they came. They were not in time and rescheduled 6 time for my appointment. I was not happy with the guy who came out to do our carpets because when I asked him if the floors are suppose to be soaking wet he said to me they are not soaking wet I said yes they are and he again said they are not soaking wet, what do you want me to do, go back over it. I said forget about it and he did come back and go through again but I don’t think it’s right arguing with a customer, especially one who is paying for a service. Overall I wish I never spent the money and will be telling everyone I know to not use this company
Caesar did a fantastic job cleaning our carpet, I highly recommend him for other customers!
We love Zerorez! They are always professional and meet our family's carpet needs. We have several pets who make a mess from time to time and Zerorez always comes through. The carpet always looks and feels so clean when they leave. Thank you as always for your consistency! Randy was great.
The associate was great to work with.
Great service!!!!
Jacob was very upfront on what he thought he could accomplish on site vs. a manufacturer cleaning.
No chemicals
Excellent cleaning without chemicals. Friendly, knowledgeable, on-time service.
please change email to Email address removed
Fast and carpet/tile looks great!