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based on 83399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was pretty disappointed that one of our rooms still smelled of dog pee after it was cleaned. We had the technician come back, and she explained that the smell was coming from the carpet pad. I understand this is the case, but I would have loved a re-clean at no additional charge.
Excellent customer service
Great job, the sofa and carpet look amazing. Great customer service.
Completely professional and communicative. On time!
The pet stains are gone. Our technician, Keith, explained the process clearly. He spent time to make sure the carpet was cleaned well.
It has taken a long time for the carpet to dry. That has been the only drawback. We are two days out and the carpet is still damp.
Zerorez is the only company that has cleaned my carpet for the past 4 or 5 years. Always great service
Refund
service was outstanding!
I have always gone with Zerorez with all of my carpet cleaning. Very timely, courteous and does a fantastic job on my carpets.
Raphael was my last technician, and he was just great! Can't say enough about him!
Dave was very professional and conscientious in making sure he could get my carpets clean. They looked drastically better afterwards. I will definitely use them again!
The service person was polite and worked quickly and quietly. Our floors always look so nice after they are finished. Bad blood spot was dissolved.
Professional, knowledgeable, personable. Carpets and upholstery clean and fresh.
Punctual, miraculously cleaned the carpet, nicest guy ever!!!
Very professional staff
I spent over $1000 to have a professional carpet cleaning service come out versus using the carpet cleaner I have at my house to work on some urine stains from pets. We paid for the “flash cleaning” that cleans into the carpet pad. The stains are all still there. The young man, Mr. Last name removed was very nice. We tipped him $40 cash an additional $20 on the credit card. I don’t think it was anything he was doing wrong. I just don’t think the chemicals do what we were told they would do. He left at 1:30 PM on Friday and at 11:30 AM on Saturday the carpet was still damp. When you check the carpet when they are finished it is still very wet and you can’t see the stains until it is dry. And they look just as dominant as they were before they were cleaned on Friday. I would either like someone to come back out and remove the urine stains or refund us for all the extra money we spent on the stubborn stains that did not come up. As if we were only paying for a standard service with no Flash cleaning. I would much rather not get a refund and have the urine stains gone. But if that can’t happen I expect a refund.
I had begged my husband and twisted his arm to pay for this service versus doing it ourselves because I told him specifically I wanted the urine stains gone and I knew the carpet cleaner at our house would not do this. So he is very frustrated as well.
Name removed
Phone number removed
No chemicals, fresh scent while carpet dried. Cleaning only took an hour for 4 rooms and a hallway. Keith was a fantastic technician.
Friendly punctual and successful treatment
Fast and friendly service and exceptional results. Highly recommend!
Technician did a great job removing stains.
Carpets are not soaking wet. Cleaned better than the other companies I have used.
Clean and efficient
We had the carpets and tiles cleaned upstairs. The carpets are fine- it is old so I didn’t expect too much. However the tiles in the bathroom didn’t even look like they were cleaned. I’m the grout around the bathtub and toilet wasn’t any better than it was prior to the cleaning. To be honest it looks The same as if I had just ran a mop over the tile. To make it right I would like some kind of refund for at least part of the tile. Thank you for your consideration.
Prompt, courteous, friendly, finished in 40 minutes and looks great
Great service and clean carpets!
Environmentally friendly. Economical. Health focused. Superior performance of products and service. All the above keeps me as a regular loyal customer.
The gentleman that cleaned the carpets was great!
Bad service
Service person was very polite. Cleaning very good. Had used before with satisfaction. Would recommend.
Fast and professional
The carpet tech arrived early and went right to work. He answered our questions politely.He cleaned the carpet very well. I was very pleased with my carpet cleaning experience.