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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been using you for years. I like everything about it and you have very nice people working for you
Professionalism, knowledgeable
The young man that came out was very professional and friendly. He listened to my concerns and was very helpful. I love your company and will continue using y'all. Thank you.
Good service, kept to appointment time promised.
However, you are getting expensive!! $200 for a staircase and two small bedrooms!! May cut back on cleanings or search for cheaper options.
My carpet looks so clean and any stains just disappear! Also, drying time is not too long.
We love the manner in which Zerorez cleans carpets without leaving that 'chemical crunch' on fibers.
Buddy did a great job. He was very polite and accommodating.
Your technician was very polite and explained the process before he started and answered all my questions and my carpet looks like new
The technician (Jeavair) was extremely professional and careful during the process of cleaning my carpet. He kept me informed throughout the entire process. The results are amazing. My carpet looks new. The drying process took a little longer than I expected, but the results are spectacular. Thanks Zerorez! You will get all of my future business.
Terrible job. Had to call another company out to re clean it. I called zeroez to come back out and they wouldn’t.
My Technician was fantastic.
I saw them advertised on Good Morning
Texas.
The results were very good.
Timely,courteous and completed the job as requested. Very pleased with staff and job done
no soap rezidew
I'm still smelling pet odors in various areas, so I'm not sure if spots were missed, or, my pets have been busy taking revenge on me for cleaning the carpets.
Regardless, Dexter was a representative to work with. He was patient and accomodating.
He did leave a corner protector here, so if you have a tech in the area, please don't hesitate to send them over, or, let me know to dispose of it.
when i had a issue concerning stains that appeared after service, instead of just sending someone out to resolve the issue, i got two or three lectures from Mitzi about what may or may not be Zerorez’ responsibility. I am a long time customer & this was the first time i had an issue ever…. i did not like or appreciate zerorez assuming that if something was wrong it was my fault & lecturing me. It’s called a “”service” business for a reason . I like zerorez so trying to overlook this and just move on, but if it happens again i will absolutely consider changing providers. i like a win-win not a blame game.
You came at the designated time.
He did a complete cleaning and explained what and how he was doing it.
He didn’t try to sell me other stuff.
Service was excellent.
The technician was very good and did his job but the cleaning technique was not as good as my previous company.
It’s a consistent service every time. Technician is always friendly, helpful and works quickly. The scheduling and rescheduling lately has been unusual but I can overlook that because the service is so well performed and all companies have times where there are challenges with resources or equipment.
You come when scheduled, and you have a good product. We have used Zerorez before.
Thank you for making our carpets sparkle again! During the pandemic period, we have not kept up with our maintenance routine and had areas that were worn and soiled. Scheduling online was super easy. The technician looked at the areas of carpet first, then explained the process thoroughly and made recommendations for areas of concern. We had 5 rooms cleaned, stairs, hallways and the process took about 1.5 hours. Our carpets looks great and cleanliness is in the air. We will continue to use this company Thanks Zerorez.
Jacob was friendly and the carpets look great!!
Chemical free and love Jesse! I want him from now on! Very good and personable.
The lady that came out was professional and very knowledgeable.This the second time we have used her name is Isis V. Y’all need more employees like her.
Most stains come out. Drying time is shorter than other methods.
I am very pleased in general with Zerorez. My only suggestion is to ask if there is a way such that it doesn't take so long for the carpet to dry. The first time I used your service, it seemed like it dried much quicker, but the last several times it has taken an entire day and then some. Just a thought...
Other than that, I'm very pleased.
Clean carpets !
Always do a good job at fair pricing. Employees are very professional. First name removed R
After they cleaned my carpet and it dried, there was a massive stain that was left that was not there before from the over priced flash treatment they did. The technician discussed the flash treatment, but never confirmed with me whether I wanted it and/or how many spots I wanted it in and my three room carpet special ended up being over $500., and I was charged for ! I could almost replace the three rooms the carpet for that! I still don’t know how many “flash treatments” were done
Efficiency, knowledge and environmental concerns a major plus with Zerorez!
Wonderful job on carpet cleaning and kitchen floor cleaning.