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based on 83399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great experience our technician was awesome. The carpet looks brand new never been so happy.
Great service and very professional service and staff
Very thorough - left the carpets very clean. Did a great job. Thanks!
The tech tried to bill me $75 for 12 gallons - $900!!!!!! of "flash" treatment. I declined telling him no way. He offered 4 gallons. I specified where I wanted it used.
He did not ask me to do a walk through, brought me the paperwork, which stated I DECLINED services which I didn't.
After he left I inspected the areas I asked him to concentrate on and there were still visibile stains and odor. I called the office to get him back to rectify the still soiled area and was told the schedule was "very busy" and would have to rescheduled for another day...
I called the office to complain, left a message and didn't hear back. Called again to complain, asked for the manager and had to threaten to stop payment on the check and was advised the manager was going to call me. I never received a call back.
I have used Zerorez for over 15 years and have NEVER had this horrible of service.
Hello, i received a text for feedback and responded there but have not received any follow up from you on it. In summary, the tech was great - polite, professional, knowledgeable and answered all my questions. I did have a spot treated and it smells worse now then it did before. I could have saved myself the $75. It did absolutely nothing and am quite disappointed with the solution used. Also, have a few other areas that still smell damp or has a pet smell even though the whole room was treated for it. It just felt like you put warm water on my carpet and that was it. Very disappointed...I thought your treatments bring freshness...
No residue like other cleaners. Have used them for years. I think our carpets are lasting longer.
They get the job done! They listen to my needs and address them!
Technician ws very informed, products are nontoxic
Your employees whom I had interaction are really friendly and helpful. Big kudos to the lady who I spoke with, when I scheduled a service and most specially to Clarence, who serviced our home, he listened to my concerns, he handled our home really well, made sure its clean, and before he left, he made sure everything is great. it truly is hassle free, and stress free experience..thank you!
Good Service and Tech knew what he was doing!
Also the carpets felt so much cleaner, and smelt so much better.
On time, respectful, fast and thorough!
Your employees and your great service.
JaQuan Kagler cleaned my carperts yesterday. He was professional, courteous and informative.
I would recommend ZeroRez and JaQuan for carpet cleaning services.
They did a good job in a timely manner
Professional tech who arrived on schedule (actually early) and our carpets look incredible!
Timely, do a great job, Technicians are great, and good value.
Carpets were cleaned very well
Great communication. Jacob was very professional
Carpet cleaning
Great job and great service.
Consistently excellent service and results.
I was surprised they didn’t try to move small furniture like side table. Just felt like they went around everything vs how it has been done in the past where they would move or lift items, clean and then put the legs on the blue blocks. He did a nice job on the open carpet and he was a super nice guy.
Carpet was well cleaned, person doing the cleaning was very nice, professional.
I will be contacting a manager. I was so disappointed in the service. Was looking forward to doing business with you guys after several recommendations on a Facebook Page.
My carpets are sooooo clean!!!! I LOVE it!!!!!
The service technician showed up on time, did a great job and was very professional.
When we booked the appointment, we were advised that there would be 3 people performing the work. Dave was the only individual that did the work but was very diligent and hard working. A second employee arrived around 5:30pm and helped finish the office restrooms. We still have some areas that need to be cleaned but will need to reschedule as we ran very late on Saturday.
We are satisfied with the work and would like you to assign Dave to the remainder of the work that needs to be completed.
great service and good pricing
I like that the carpets are saturated after the cleaning.
My carpet is still dirty uugghhhh