Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83397 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 17, 2022 — Rated 10 out of 10 by Jennifer Quinn Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith was very knowedgeable and efficient.

Report a concern   December 17, 2022 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet dried much faster than other companies I have used.

Report a concern   December 17, 2022 — Rated 10 out of 10 by Candy Lord Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the thorough clean and the prices are great. I have always been able to get an appointment quickly and promptly and enjoy being able to schedule online. The techs are courteous as well.

Report a concern   December 17, 2022 — Rated 10 out of 10 by Michael Jordan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy who cleaned our carpets was very friendly and professional. He did an excellent job. Our carpet is very old but he made it look good as new.

Report a concern   December 17, 2022 — Rated 5 out of 10 by B.H.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The price was significantly higher than expected, and I've use Zerorez several times in the past to clean the same areas. The last time was just several months ago.

Report a concern   December 17, 2022 — Rated 10 out of 10 by Julianne Hayworth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

David was very professional and kind, very knowledgeable about how I can prolong the life of my carpet especially in the high traffic areas. I will definitely be using Zerorez in the spring

Report a concern   December 17, 2022 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and efficient

Report a concern   December 17, 2022 — Rated 10 out of 10 by Chavonne Lilly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the customer service from start with the phone call making the appointment to the finish with the technician. The carpet was cleaned beautifully and dried so quick. I would say it was completely dried within 4 hours. Would call again as job was done perfectly!!

Report a concern   December 17, 2022 — Rated 10 out of 10 by Holly Lewis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terry, our tech was great. Professional, friendly, listened to my issues, and was super helpful. He did a great a job. The carpets look great! The pricing was reasonable and while Terry gave me the options for upgrades and was very knowledgeable I didn't feel pressured to spend more on stuff I didn't need or want.

Report a concern   December 16, 2022 — Rated 10 out of 10 by Riqui Julian Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and thorough.
Mario did a fantastic job and went above and beyond to make sure the job was done right.

Report a concern   December 16, 2022 — Rated 10 out of 10 by William Hall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ecologically friendly. Dries fast. Easy user interface online to set up appointments.

Report a concern   December 16, 2022 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had a great technician, Joshua, who paid attention to detail and did a wonderful job!

Report a concern   December 16, 2022 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your representative did a thorough job in record time! He was very knowledgable and personable.

Report a concern   December 16, 2022 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician Javier was very professional and courteous. Did a great job and quickly.

Report a concern   December 16, 2022 — Rated 10 out of 10 by Alex Mendonsa Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was great! So awesome!! 10/10!

Report a concern   December 16, 2022 — Rated 10 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service and on time. Always reliable

Report a concern   December 16, 2022 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and cleaning was thorough!!!

Report a concern   December 16, 2022 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

High quality professional reasonable prices

Report a concern   December 16, 2022 — Rated 5 out of 10 by B.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech was very nice and informative. However environmental and gasoline fee “add ons” aren’t professional. In addition, your costs for treatments above standard cleaning are excessive. It’s almost like you get your foot in the door, then start gauging! Hard to recommend to others.

Report a concern   December 16, 2022 — Rated 9 out of 10 by Sandra Martin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service guy did an excellent job

Report a concern   December 16, 2022 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job

Report a concern   December 15, 2022 — Rated 9 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great & arrival was early which was wonderful.The representative was very pleasant & explained the process & pricing before starting the job. Job well done.!!

Report a concern   December 15, 2022 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets were excellently cleaned, and tech was very efficient, on time, and friendly

Report a concern   December 15, 2022 — Rated 8 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your quoting and scheduling process on your internet site need to include options for cleaning rugs, not just walk-to-wall room carpets. That cost was unknown until provider arrived to do the work.

Report a concern   December 15, 2022 — Rated 10 out of 10 by Earl Devoto Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jacob, my service technician arrived as scheduled, was personable, and professional, and suggested, prior to my carpet cleaning, specific recommendations which would enable him to make his carpet cleaning more effective. I would definitely use his services again as the results were remarkable. An excellent representative for your company.

Report a concern   December 15, 2022 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mario did an amazing job cleaning the carpets in my home. He was very courteous, and thorough. I will definitely be requesting him again when I need my floors clean in the future!

Report a concern   December 15, 2022 — Rated 10 out of 10 by Charles Humphrson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent techs and excellent service.

Report a concern   December 15, 2022 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely
Thorough
Friendly staff

Report a concern   December 15, 2022 — Rated 5 out of 10 by K.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It seems to be the opposite of Zero Rez. Carpet still sticky. Having a hard time vacuuming. And I’ve now vacuumed three times Have never had such a sticky carpet after other carpet cleaners

Report a concern   December 15, 2022 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Provided timely instructions and information from start to finish. Very professional and conscientious employee cleaned our carpets resulting in a very satisfied customer.


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