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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had to have back to back services and our technician was very resourceful
Didn’t like the up sale but liked the service
Spencer was extremely diligent and knowledgeable! We have already referred several associates.
Gets the product very clean
The technician was friendly, polite, and arrived on time. It was easy to book an appointment. Most importantly, the carpets look great.
Their standard 3-room-for-$99 was all I wanted or needed to clean up some dirty spots in three heavy-traffic areas prior to holiday company coming over. The Zerorez technician immediately launched into his (mandatory??) UPSELL spiel, trying to convince me that if I paid $45 per spot for a Special-technique spot cleaning, he'd perform the basic service for free. As he was counting the potential Special treatment areas and passed through "6", I asked him to stop and just perform the basic service I asked. He was well on his way to a $1000-$1500 Upsell. The technician performed his cleaning, I paid via credit card, and he left. Technician was pleasant and polite. The next morning, after the carpets completely dried, I was aghast to see that there were SIGNIFICANT chocolate-brown areas all across the 3 areas that the technician worked. I have been a Zerorez customer for over 15 years, and had a similar experience in the past. At that time, the Supervisor who came out and re-cleaned my carpets remarked that the brown spots were due to the original technician's failure to properly suck out a sufficient quantity of water from the carper: that is, excess water remaining behind in the carpet/pad results in these brown stains surfacing. So this time, I called Zerorez immediately and spoke to a Customer Service representative. She was unable to help me, and asked that I email her several photos of the brown areas. I did so. I asked to speak to a Supervisor, but she was either unwilling or unable to make that happen. Still have heard nothing. I WON"T be using Zerorez ever again; I will use one of their competitors. This stuff isn't Rocket Science, and their failure to respond in any significant fashion to my complaints indicates their complete lack of respect or appreciation for their customers. Family is coming for the Holidays, and my carpets look like sh*t.
Javier C was fantastic! He was kind, explained the process thoroughly, and was efficient. My carpets look and smell much better!
Everything was good.
Effective. Thank you.
Cleaning method
Your rep Caesar is a credit to the firm. He dos the job, does it well all with a friendly attitude.
Appointment times should be less flexible.
I called for the 3 room + 1 special at $99, then added my kitchen tile, which with the island is not close to 20x20, so should have been 1 room (and I would be fine paying for 2). I was charged $481; even with the extra tile, that is more than double what I expected.
Added/unexpected charges when complete. Fuel fee, env fee
Long time customer, who knows Zerorez for their quality product, prompt service, excellent technicians. Shout out to John on this visit!
Radio wbap
Technicians are knowledge, friendly, and want to exceed expectations
Fast and thorough
Professional, efficient and clean carpet!
Great service
good job
Technician was great. I did not like that I had to pay a significant bunch of fees above the quoted price.
I feel like paying so much to clean our rug was a waste. It does not look any different and still smells despite the added treatment.
Also, I would have appreciated being told that you were out of furniture risers. I wanted my carpets cleaned under my children's beds and would have made preparations if I had known you would not be able to do so.
Easy to set appointments, arrives on time,
Service was great. Carpet looks really good. The tech was very nice and professional.
Easy to schedule . The technician was great very courteous and super sweet to my new puppy!
As always, the carpet looks fantastic & smells great! Happy repeat customer .
Jeremy was amazing and he was a great teacher to Chance. They were awesome to work with!
I was disappointed that the technician I requested was assigned to do my floors. Is there anyway in the future to be sure that request is fulfilled?
David was okay.
I like that you use water. I love that the tech explained everything to me in detail to make sure I understood and could make informed decisions.
Your employee used a black light and insisted that I had urine stains. However, there was no urine odor at all when he cleaned the carpet, and he had no explanation as to why there was no urine odor when he cleaned. He said that he would note in my history that I declined to pay to deodorize these stains.