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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The concept and methodology
What I dislike is the price with the technician is different from the conversation with customer service. Give me the full rate with fees and taxes over the phone. This has happened twice and is an annoyance and a distraction.
Gentlemen was very courteous. Carpet looked good
Excellent work. Professional who came just did what explained in their website.
Knowledgeable, friendly and fast service.
They do not use chemicals
I signed up for the "buy three rooms and get one free" special. That was delivered and the tech did a great job, worked quickly, was pleasant to have in the house. I moved all the furniture so the tech wouldn't have to deal with that. The result was that the tech ended up only having to shampoo half of each room. He also shampooed one hallway (about 4' by 15') and asked if I wanted him to do a closet (about 3' by 4') in one of the bedrooms he shampooed, which I did. Remember...he only shampooed half of each room because I'd moved the furniture to the other half, away from the traffic patterns I wanted vacuumed. I was pretty surprised when he charged me $30 for that tiny hallway (smaller than half of any room he didn't have to shampoo) and another $25 for that itty-bitty closet space. I've used another company in the past and they have not charged for those spaces because they didn't actually shampoo any full rooms.
Again...the tech did a great job. But I was disappointed in the way the job was charged. I'll use the other company in the future.
friendly , thorough, affordable
Our master bedroom got 6-7 gallons of biological treatment and still does not seem right. It is better, our service technician was extremely friendly, but we are still not totally satisfied with the results of our master bedroom. Could it be cleaned one more time to get out any remaining treatment, smell, etc???
Great customer service and diligence in doing the job.
The quote that was made over the phone was exactly what the invoice showed. The service person arrived one minute before the scheduled time. The service person explained what needed to be done and did exactly what he said he would do. He told me how long it would take for the carpets to dry. He was correct. CJ was very professional and courteous. This experience was exceptional. We will definitely use Zerorez again and I will ask for C.J.
We could not be more pleased.
Our church had a minor flood on Christmas Eve. We shop vacuumed all we could but in the end still had water in our carpet and a smell. desparate, we called Zerorez, who we have used for our large jobs in our Sanctuary and Fellowship Hall. Zerorez sent their sales rep out to us. After surveying our situation, he called a service tech in the area who agreed to come to our facility to help.
In only a few hours the tech arrived, worked the problem and completed the assignment, leaving our carpet clean, sanitized and smelling so much better. An outstanding job
Service was awesome, felt carpets are great and clean. Thank you!
Great technician. Very nice and professional. Rooms are clean and my house smells great. Great start to a new year with zerorez!
Great service and a very clean carpet. Wouldn’t use any other carpet cleaning company
Great experience !!!! Our service person was awesome !!!! Great job
Our rep was a very nice guy but he was using someone else's van and wasn't sure on what he had available and was even concerned about having enough water in his tanks.
We had our tile and grout cleaned in 2 areas. Some of the areas look great! He even found some spray cleaner to get makeup out of the grout in the master bath. But there are areas in the kitchen/dinning that don't look as clean. Why wasn't the same solution attempted on those areas? And it is hard to tell exactly what is right or wrong because you have to wait for the floors to dry. By then, you guys are gone.
The young man did a great job. He explained what he was doing and why, then did what he said he would and was out.
I've been a Zerorez customer for a number of years. I was first introduced to Zerorez by disc jockey Jody Dean who went on and on about how great Zerorez was. In my mind, I said this is just a hyped-up commercial. So with a little hesitation, I relented. Much to my surprise, Jody was right. My carpets had never been so clean with the exception of when I moved into the home. I have no idea what the formula they use is but I do know it works. If there's a stain on your carpets that Zerorez can't remove it can't be done. Zerorez has the best employees anywhere. This time my tech was a young man named Diamond. From the moment he came and introduced himself it was like we'd known each other for years. This dude was professional, courteous, and just down home nice. He explained exactly what he was going to do and kept me apprised of any problems he ran into(which were all taken care of). At the conclusion of the service, I hated to see him leave. This is a little dramatic but I don't have a son if I did I wish he'd be like Diamond. Zerorez you've made a customer for life.
The work and products brought life back to my carpet. I am very pleased with the looks of my carpet and greatly appreciate the job that was done.
The young man that did our service was professional, courteous, and kind. He explained the process and immediately started to work. The young man did an amazing job on our carpet. He wanted us to look over his work and make sure he had covered everything or if he needed to redo a spot. He did an amazing job.
Great customer service and the cleaning guy was very nice and professional.
Javier did a great job explaining everything to me and making sure i got the best deal.
The tech, Luis was awesome. He was not pushy when offering other services. He explained the value and benefits. He worked quickly and thoroughly.
Great service
Luis did a great job cleaning my carpets
The Zerorez representative was both professional and personable. His work was really top quality.
Clean carpet!
Quick and efficient. Actually cleans the carpet and leaves no residue.
On time, fast, friendly service. It’s what I needed.
Didn't really remove the odor and the price per gallon was outrageous. I would not spend the money again for this service. Best part of the experience was the service techs who were professional and polite.