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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and excellent performance. Technician was helpful, offered suggestions and was very efficient.
A Marketing tip for you:
Competitors price cleaning of custom designed area rugs based on their having to remove such rugs to be cleaned at a central location. It is much more convenient, less disruptive and less time consuming to clean with a process that can be observed on the spot and be done without fear of removal damage to carpet or other belongings.
Perhaps a short video on the differential advantage - our process does in in-place, same day and at lower cost.
Great service and experience
The attendant was very nice, professional and knowledgeable!
I was quoted a price of $127 for three rooms of carpet cleaning. I only have two carpeted rooms, but agreed to the price. Then, when the technician got to my house, it ended up being over $600 because the carpets are wool. No one ever asked me what the carpets were made of, and the technician didn’t say anything about it until halfway through the service when my carpets were already wet and only partially cleaned. When I called the company, I was told that asking if the carpets are wool “just isn’t something asked” and that “90% of customers don’t have wool.” That is still 10% that do, and with such a large price difference, that should be brought to attention before services begin.
Additionally, I independently called the company and asked for a quote again. I asked if the material of carpet mattered, and was told “no, it is only done by price per room.”
He was fast & courteous.
My service representative was top notch. He cleaned our carpets and two coaches and everything looks New again. He was friendly and engaging and did an excellent job!
5 + Stars!!
Very professional and we were satisfied.
Pricing supposedly the guy kept giving me specials and it still ended up going triple my budget very unsatisfied with the price very pricey
Quick response. Quality workman ship. Carlos was great. Very Satisfied
Do a better job of cleaning. Stains which the technician said were removed reappeared when carpet dried.
Our Technician was on time, and very helpful with a few stains we had on the carpets.
He communicated any concerns he had, and we were very pleased with the results.
We will definitely use Zerorez again!
Would not use again.
Everything smells so clean and fresh for the new year and no soap residue left behind with Zerorez.
I recently had my air ducts cleaned and all my carpets cleaned. My husband and I were both impressed with the technicians for each service, their professionalism and quality of work. We’ve never had our air ducts cleaned before. We were very impressed with the video the technician was able to show us of the dirt being removed from the duct system. He was also kind enough to educate us about an issue with one furnace so we were able to schedule a needed repair with another company before a bigger issue develops.
We’ve used Zerorez before for carpet cleaning and have always been pleased with their service. I’m so happy to have me home refreshed for the new year.
Technician was top notch. Timely, explained everything clearly and concisely. Went to work quick and did a fantastic job.
Diamond was very professional and knowledgeable. I would definitely recommend Zerorez!
Great tech and service will continue to use Zerorez!
No residue in cleaning products and carpet, rugs, fabric chairs are dry in a few hours.
The last individual that cleaned my area rugs from Zerorez was the best and most knowledgeable caring professional I’ve ever had from Zerorez. He took a great deal of care and time to ensure my rugs and fabric chairs were very clean and stains removed.
I will be scheduling another appointment in the spring.
Everything! The service tech, Diamond was so thorough, respectful, knowledgeable, & polite. We have always had excellent service technicians and great service. The carpet is so clean and you can feel that it’s clean.
Highly recommend Zerorez!
The carpet cleaning was great and I’m so happy I got the kitchen grout cleaned and sealed! WOW! I didn’t know it could ever look that good!!! It’s a small thing but it makes me smile every time I see it! They did a GREAT job!! 😃😃👏👏👏👏
My technician was excellent. Please make sure he knows I gave him a ten!
Donna Klapprodt
Efficient and clean. Professional rep who provided the service.
Great customer service and excellent cleaning
Prompt and professional service
My carpet looks good
Joseph was awesome. He didn’t try to upsell me, but was informative and helpful.
Wonderful service!!
Carlos was very detailed in his work and very courteous
We have a small concern about the way that our sofa dried. Could someone reach out to us next week so that we can discuss this. There's a streaky discoloration now....very faint.
Thank you.
Name removed
Please contact my wife, Cathey - Phone number removed
It did the job.
Very nice technician that did the work. He cleaned carpet which looks great and tile in both baths. Very good would definitely use again.