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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Provide brief written instructions on how long to let dry, stay off carpet, if stain treatment, why its still wet and when to expect treatment to dry, any other instructions for post visit spot treatment. My tech said to only spot clean with water and vinegar. This would be very helpful.
Have one stair landing that has new stains on it. unfortunately it’s in our most visited room.
I have used Zerorez in my own home many times and have been happy with the work. This time the service was in a rental property and unfortunately I couldn’t be there. My husband was at the property. He said the technician said he couldn’t get the spots out and there were quite a few. It was 2 young boys bedrooms The master bedroom was fine. The closets were not done and they were empty.
I called back and the man who answered the phone was not interested in my complaint. He just quoted what the technician had written and said because we got the special $99 dollar service the closets wouldn’t be included. I will need my carpets cleaned in the next few months and will have to consider what company I’ll use.
Excellent results, very professional gentleman.
Your technician asked if I would like to tip him. I said yes but I would prefer to give him the money instead of adding it to my bill. So I gave him $25 in cash. So when he put my bill in his phone for me to sign I didn’t notice he had added a $20 tip. I am furious. That gives him $45. I have used your company for a long time and have never been asked for a tip. I assume this is new. And that’s fine. Just don’t cheat me.
I would like a refund of $20
Please contact me at 972/824/6625 promptly
Name removed
I have a 15yr old wheat colored rug and Zerorez has been the carpet shampooed. Still looks good
Quick. Professional ,and reasonably priced. Have had them out 3 times and we are pleased.
Our technician was awesome!! He did a great job!!
Carpets look clean
The crew was very friendly and knew what they were doing. Weve used Zerotrz several times.
The price paid this time was astronomical. I was hesitant to move forward but have always been able to trust Zerorez. Still I wonder if I did t get taken this time!
Services was Great!
Quick and polite service people.
Quick response
the carpet needs to be recleaned, poor results
Got the dirt out!
The customer service I had in booking my appointment was phenomenal. The guy that came out to do the actual cleaning provided excellent customer service as well. He explained everything clearly and effectively, and was able to provide precise quotes on everything I had cleaned. The only thing I am disappointed in is that after the cleaning of my sectional and with adding on a product charge to get rid of pet dander/body oils, my sectional still has the same “smell” and doesn’t necessarily smell clean to me which was my primary concern.
The service technician was great. Very professional and friendly. The results of the carpet cleaning were great too.
Fast drying and excellent cleaning. Professional and knowledgeable people.
Technician was very informative and did a great job!
The pure steam, no residue, friendly service and great price
technician was great and so thorough. great customer service as well.
Everything is perfect when they walk out the door.
I've used Zero Rez for many years. They do a professional job getting my carpet clean, and the techs are both friendly and thorough. My carpet looks new when they are finished. I would highly recommend their services.
Great service
Quick and courteous
Our Technician was very professional, knowledgeable and respectful of our home. He was very passionate about his work and takes it personally. Our carpets turned out great! We would 100% recommend to anyone and will use again in the future.
Did not keep the original scheduled date - rescheduled and rescheduled. The technician, Fred, was good though.
Raphael was the best. He took time to explain to me the best way to take care of my carpet and what other services zerorez is able to provide.
My wife and I are not completely satisfied with the results of the carpet and tile cleaning we requested. When we voiced our concerns to the technician, my wife and I felt that the technician was somewhat reluctant to address our concerns for cleaner results. Moreover, the technician was a bit apprehensive to perform a black light scan after the flash treatments were completed so it wasn't done. Although the technicians were courteous, we feel that the work itself was not thorough compared to all of the previous occasions that we have used Zerorez. If we had been informed before the work was started that the tile was not going to "appear" clean after the work was completed, we would have reconsidered getting the work done to begin with. Unfortunately, this was a disappointing experience altogether.