Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 29, 2023 — Rated 2 out of 10 by J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The wrong items were cleaned and the items cleaned were much more expensive. A sofa was cleaned for $140 instead of a touch up on a rug for $30.

Report a concern   March 29, 2023 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Both young men were very courteous and professional-answered all my questions satisfactorily.

Very impressed with the result and happy with the look and feel of my carpet

Report a concern   March 29, 2023 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, friendly, professional, informative. Gave me tips about carpet and fabric care.

Report a concern   March 29, 2023 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very reliable

Report a concern   March 29, 2023 — Rated 8 out of 10 by T.Y. Zerorez Dallas/Ft. Worth
What could we do to improve?

We could not afford any extra's since we are on limited funds. We also have health issues, so no sent of any kind could be used. The carpets were much cleaner the other times but I do understand they also are older. The regular stains didn't come up. The person doing it was very professional and helpful. I just wish it could have looked cleaner.

Report a concern   March 29, 2023 — Rated 10 out of 10 by MIchelle Lazo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The knowledgeable technicians and quality cleaning.

Report a concern   March 29, 2023 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Extremely clean and dries fast.

Report a concern   March 29, 2023 — Rated 8 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

We wanted to add the sofa to be cleaned but tech wasn’t confident to do it.

Report a concern   March 29, 2023 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Talk to Randy

Report a concern   March 29, 2023 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and good work

Report a concern   March 29, 2023 — Rated 10 out of 10 by Linda Jordan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent cleaning.

Report a concern   March 29, 2023 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

EXCELLENT SERVICE...

Report a concern   March 29, 2023 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and great work very pleased

Report a concern   March 29, 2023 — Rated 10 out of 10 by N.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your representative did thorough work on a large job. He was personable, polite, and demonstrated competency.

Report a concern   March 28, 2023 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved our service technician! So efficient!

Report a concern   March 28, 2023 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javier was my technician and he worked hard to get my carpets clean. My carpets are very old and stained, but Javier got a lot of the stains out! I like it that my cats can walk around on the wet carpet and I don't have to worry about them getting sick on some foreign substance. I always call Zerorez when I want my carpets cleaned well. Thank you.

Report a concern   March 28, 2023 — Rated 9 out of 10 by Patricia Tate Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great people they went out of their way to clean up my carpets.

Report a concern   March 28, 2023 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you don't use cleaners which cause crunchy carpet later.

Report a concern   March 27, 2023 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that came out to clean my carpets was very quick, professional and friendly and did a great job. He didn't try to up sell me any other services which was appreciated. Our landlord stated the carpets were in better condition when we moved out than when we moved in :)

Report a concern   March 27, 2023 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The house smelt so good when the procedure was over.

Report a concern   March 27, 2023 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kevin was exceptionally good!!!

Report a concern   March 27, 2023 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great! John was very professional and nice.

Report a concern   March 27, 2023 — Rated 2 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have worked with Zerorez on multiple occasions. We love the process your company uses to clean and don't have to worry about toxic chemicals used to clean our carpet, etc. However, your technicians are not consistent. We have worked with Darwin in the past and he is so thorough, taking care to put corner guards to protect walls, wearing shoe covers when he comes in, using the special fan you provide to dry rooms as he works on others and careful to have a professional, but friendly attitude. Then, there are those who come in and just go straight to cleaning... hitting walls with the hoses and not using the fans.. leaving as quick as possible and it's obvious not everything was done as it should. It would be nice if you had a way to check on your employees to make sure they are doing the work right by providing a checklist we check before paying so that we are all on the same page. Also, if your employees are moving from house to house pretty fast, it should be a red flag to you as well that something is not being done right. Again, we love the Zerorez way of cleaning carpet, but not the inconsistency of the technicians, which was the case this Saturday.

Report a concern   March 27, 2023 — Rated 10 out of 10 by Jane Black Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service and price. My go to cleaner.

Report a concern   March 27, 2023 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent!

Report a concern   March 26, 2023 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

best carpenter cleaners

Report a concern   March 26, 2023 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely and effective

Report a concern   March 26, 2023 — Rated 9 out of 10 by Mat Hoover Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ahead of schedule, great team member, price was good, quality of service and final product was above my expectations.

Report a concern   March 26, 2023 — Rated 10 out of 10 by Brian Murray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s always a quick and easy process and the result speaks for itself. Clean carpets and a happy family. Price is great.

Report a concern   March 26, 2023 — Rated 10 out of 10 by I.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was very polite and professional plus did a thorough job- thanks


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