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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
-the quickness of the job, probably because ther was a 2ndperson helping not just 1 person,the carpet in noticably cleaner and the smell is better than before
My carpets look and feel clean. You remove spots. Quick clean and out.
Prompt service. Professional and experienced technicians.
Our Zerorez tech was extremely polite and professional. We were very pleased with the results.
Great job
Too many extra fees
Clarence was professional and courteous,
The technicians were very professional. They explained the job and treatment they would use on our carpet (we had some dog urine issues). They worked very hard and were thorough, moving some furniture that we had said was not necessary. I have already recommended your service to someone and they’ve used ZeroRez and were very satisfied.
Very courteous and professional. Showed up when they said they would.
Always on time, always do a good job.
Consistent carpet cleaning results.
CJ was an outstanding service technician. Thank you!
You use a hot water type solution not a lot of chemicals.
Prompt, knowledgeable, friendly,
My carpets look great!! The tech took great care with a few spots we were concerned with and the spots came out!!
Associate was very professional and explained every step of the process
No chemical soapy residue. Fast drying. Professional staff.
Always pleased with the service from Zero Rez
Women on phone I felt was rude. She said it’s not her fault the website isn’t accurate. So she doesn’t know what to tell but my dates I picked I couldn’t have. Because she’s not responsible for the site.
Great customer service and great products!
I’ve been a long term customer over the years. I’ve referred you to family members and friends in the past. This time was different. Was it because I changed my service? Was it because it was a weekend? I’m not really sure. But I didn’t get a call 30 mins before arrival like in the past. We count on that call. We also asked to have protectant added to the game room upstairs and they tried to sell me a $90 whole home sku as opposed to the a la carte sku. I’m glad I caught it and convinced them to adjust it. We also had a hard time drying the carpet. As we have a former carpet cleaner in the house we know that this is a result of a rushed job. This just isn’t the typical ZeroRez experience we’ve had in the past. We will come back again next year with hopes that you’ll get whatever kinks have developed to iron back out again. Thank you for accepting this feedback.
Great servicemen great prduct fair pricing
The service was swift and well done. Highly recommend Zerorez.
Carpet looked great. Techs were professional and courteous
The carpet is spotless and smells so clean and wholesome.
Efficient and a great value for the cost.
My home was visited 4 times for a service. I am still awaiting a manager to call me.
I have always been pleased with the service provided by Zerorez. Only once have I had to call them after a cleaning and they did not hesitate to offer to come back and took care of the problem within a couple days. The office staff is polite and friendly, as are the technicians who come to do the work. I’ve used their services for several years and will continue to do so!!
very professional! and awesome service.
Did good job. Excellent service.