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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good job - carpets look new; quick appt time; good customer service
Tech are very friendly and informative.
This was a job well done by friendly, courteous, and efficient staff.
Felt like there was a bait and switch for the special and then actual quote, and then "I'll throw in two rugs for free."
Your technician was prompt, professional, and very thorough.
It was easy to schedule and the technician did a great job.
On time, professional, good value for the service, easy to schedule
Everything
Left the areas clean, and the young man was very courteous.
I appreciate sending the technician back out but there should not have been that need. The spots missed were very apparent and the need for spot treatment in advance should have been recognized. I have used zerorez before with much worse issues and first time worked. May hold off judgment and consider this an exception. Name removed 3225 Loyola Dr. Flower Mound
Very professional they worked very hard and looks amazing!! The carpet is soft and does not feel like it normally does after you get a carpet clean . I absolutely recommend.
Carpet looks great and the tech was very professional and thorough explaining everything.
Love that there are no chemicals used. This is our preferred method of getting our carpets cleaned.
Excellent customer service
I like the fact that there is no residue left on what was cleaned….only water and steam is used.. there are no chemical smells. It works really well.
Service is good. What I don’t like is the “opportunity” to provide a tip to the technician. It makes the billing/payment process awkward, and if people desire to give a tip it can easily be done without having a screen choice to tip or deny.
Friendly-great customer service- straight about prices- good specials
Our technician, Bobby J, was thorough and answered all our questions about the cleaning of our carpeting.
Great service
Excellent work. Your technician did a wonderful job. He was on time and very professional.
Your technicians are always friendly and accommodating. And, I like that you do not use chemicals to do the cleaning g.
The thing I like. about the product is the way it cleans tough stains and dirt!
I like the idea of having no chemical smell after the cleaning. I like fresh! You guys have a polite staff and easy to talk to. No worries just satisfaction. I also like how you back up your work. If something isn't right you take care of it with no problems.
The technician was very knowledgable, friendly and did a great job cleaning my couch.
Very professional workers and taking stains out and cleaning carpet is top of the line. I know there will be no residue left in my carpets when they are finished. I have used them over and over again for 20+ years.
Not walk in my home and exaggerate that it smells like urine. Not a good selling point to try to get us to upgrade our service. I am not oblivious that our carpets needed cleaned but my home in no way smellls like the worker indicated it was so played and over the top t was really annoying. We also didn’t realize a tip was expected and was called out on it.
No residue left in carpet
Timely, professional and friendly service
Everything
Communication