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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That were on time was very careful and did an awesome job cleaning the carpet
Good technitions, fair price, cleaning without chemicals.
I appreciate the prep Fabian and Jose did prior to cleaning. They are friendly, professional and detailed. My carpets and tile look fabulous!
I felt like there wasn’t great spot treating beforehand and many spots I was able to see and treat with Folex after the cleaning. I felt like these should’ve been taken care of with the cleaning. The guy who completed the job was great— I just think the cleaning could’ve been better.
Despite paying over $300 for a 1 hour carpet cleaning, your tech still thought he needed to gouge me a bit extra for what he called one oversize room. All he was doing was traffic areas around all my furniture, and one room had a king size bed, and all the rooms had a lot of furniture... But did he offer me any credit for any undersized rooms there? No he didn't...So quit trying to nickel and dime your customers. I could have saved money just about anywhere else.
It has nothing to do with your company, I just don't have many friends here in Texas that needs my suggestions.
Carpets were a good bit wetter than I expected, plus the tech didn't completely clean up after. He also left a small metal fitting here
I wasn’t pleased with the service I received from Zerorez. My floors were still dirty after they were cleaned. My floors were also still wet for 2 days following the cleaning.
My original request was for a late appointment. I was told it would be sometime between 3-5. I received a text message the day before my appointment with a time change with new time being 1-3. I received a phone call on the day of service stating technician would be at my house at 12:15. I work until 1 so to accommodate my schedule I requested a late appointment. To receive a call saying technician was on his way to my home and would arrive at 12:15 was not what I wanted to hear. I explained I didn’t get off work until 1. I also reiterated that I expected my carpets to be cleaned that day. The appointment was rescheduled for 1:00 as I’m literally driving to my house I received a call at 1:08 informing me the technician was there and no one was home…REALLY??
I had already explained to the scheduler I didn’t get off until 1. I was at my house by 1:10. Thank goodness I work close to my house.
The technician was fine no complaints about his service. Scheduling a completely different issue.
Name removed
Our service tech was outstanding! He was kind, honest, and did an amazing job with our carpets and rugs.
Thank you for making up for a not good service the time before. I appreciated the apology and care to make sure it was made right
Friendly and helpful staff.
Zerorez left my sofa stained with brownish streaks. I called to make them aware and they sent a tech back to correct the issue. The staining remained after the 2nd "cleaning". I sent an email with pictures addresing the issue and got no response. I called after a few days and was told that management was not in office to rectify the issue. I am still awaiting a call and refund. I would not recommend.
Bobby was great !!
Burt was very polite and professional. As he arrived slightly over 2 hours late than scheduled, he did not charge for our room carpet and runners. We were pleasantly surprised and thankful for that!
We will be calling Zerorez next time for cleaning definitely.
Quick service, quality work and pleasant technicians.
The quote that was given to me was about a $600 difference and what the actual price ended up being
We won’t be using you again.
prompt, very courteous, wore disposable shoe covers, and did an excellent clean
Evan was a great communicator, prompt, efficient, and did a great job!
Professional, great clean carpets!
The technicians are always nice, polite, and efficient. I will say there have been several times I thought I was going to get a special and when the technician arrived the special was not on the account. If I use them again I will not book online and make sure I am going to get the special or I will send the technician away.
The carpet was left entirely too wet. I have fans STILL on certain areas.
He was nice and polite but that does not help my issue!
It didn’t come clean.
No residue.
The young man that came to clean my floors was very sweet! He needs a raise!
Great to work with, and the technician was very polite and did a fantastic job!
Great carpet cleaning and techs are very professional. Alberto was excellent!!
Overall very pleased with the work done!
I don’t believe that protection on the rugs is worth the money as not enough was sprayed on to really help much it needs a heavy sprayer to really make it worthwhile! I feel like I threw away $90
Also need a small attachment to get into small areas
That need cleaned and also a lower piece to get under the bed
Thanks
Mike
courteous,efficient, workedquickly
William was punctual, professional and friendly, even to my little dog. He took the time to explain the process and took extra time to treat troubled spots. Sofa and chair look fantastic.