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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Punctual, friendly and quality service
My technician,Mario, was very polite and professional. He explained the process that ZeroRez uses and explained the services I would be using. I like that Zerorez in environmentally friendly and I’m always happy with the job that is done.
They always do an amazing job!!! I’ve been using them for years.
Excellent job on removing carpet stains and old dirt.
The technician was EXCELLENT and I tipped him well. He was trying to make up for the HORRIBLE customer service that I received over a 2 week time period including no less than a dozen phone calls incoming and outgoing. When I first called, I was told you were booked solid because of Easter, so I scheduled 4/17. First my appointment was cancelled due to a broken down truck on 4/17. The time was 4-6pm. I was rescheduled for 4/19, 4-6pm, when I got the call that the technician was running late at the previous job and they had to reschedule me. Then I was rescheduled for 4/24, 3:30-5:30pm. The weekend prior, I received 2 separate emails confirming 2 different windows of time. One for 8-10am and the other for 3:30-5:30pm. I stayed home from work and called to make sure my appt was the morning window even though that is NOT what I originally scheduled...because I go to an office. The technician did NOT show up during the 8-10 window despite what the CS person told me that morning. When I called again, I was told 11am. No one showed. When I called again, I was told my window was 9-2!!! Since when, Mitzie!?? The technician showed up a little after 2pm! This was THE WORST customer service imaginable & all my friends wondered WHY I continued and didn't find another company. So, no I would not recommend Zerorez even though I have used the company at 2 different houses for many many years. My compensation, after arguing with Mitzie, was one free room. Not even close to what I deserved after ALL OF THE MAJOR INCONVENIENCES I was put through. It should have been free after all of that! Very disappointing:( I will look for a new service next time.
Great service and carpet looks good
Excellent service and excellent work
Zerorez did a fantastic job of cleaning my carpets. The technician, Rafeal, was professional, efficient and thorough. I will definitely use them again.
Your tech, Mario, was really great. Very professional. Very thorough.
Technician arrived early and was very polite.
Carpets felt great once they dried
The technician was knowledgeable, friendly and efficient. The process made my rugs look like new.
First time using their services. Excellent service all throughout the process. JP the technician was probably the most friendly and courteous individual. Upon arrival and walkthrough he quoted accurately and offered great suggestions. He explained all the cleaning process building a great expectation of the end results even sharing self made videos of how to remove pet stains and so. At the end his performance lived and surpassed our expectations including dedicating extra time to detail all necessary areas of each of the rooms. In resumed, we are very pleased with service rendered and experience overall! Kudos to job well done 👍🏽!
Diamond did an excellent job on my carpets. I especially like the fact that the carpets dry quickly compared to other services.
Bert was on time and very attentive to the walls and floors not being cleaned. He paid special attention to the soiled areas and they are completely gone now. The carpets were dry in 4 hours. I highly recommend Zerorez!
Too much sales pitch and my carpet still smells even after he said his special cleaner would fix it.
Great customer service and the technician was very helpful!
It was easy to set up my appt. I appreciated the call to say my technician was on the way (actually he was early and they asked if that worked for me.) My technician was polite and very focused on his work. Did a good job.
I liked my previous technician much better.
I was told by tech that no chemicals are used in cleaning solutions and only hot water pressured water and a degreaser obtained from orange peel
Very good service
We were squeezed in and and the carpet looks much better!
Prompt service, job well done, excellent technicians every time.
Rafael was very kind and cleaned my carpet very neatly. The cleaning time was shorter than I expected, and I am very satisfied with what he did. He also explained the promotion well and kindly explained what I should choose next time. I would like to use his service again next time.
Great technicians and service. Amazing the difference in my tile after cleaning!
Friendly, professional staff, consistent results, effective communication, efficient work, beautifully clean carpet
You great tecnician
Communication via email & text & call when technician was on way. Very thorough explanation of services & fees ahead of time. Care when entering & exiting our home with equipment.
I have made a police report. All the information is in it.
Great technician and the carpets look great
Clean carpet that stays clean longer!
You were unable to clean my sofa. I understand. But I had to get special permission for my stairway to be cleaned and I still have stains.