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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am just not very happy about how much everything ended up costing us. I was not home and my husband just was not knowing on what I had in mind to pay extra for the pet stains. We ended up spending almost $1,000. I never got my jewelry card for $100 (which was a trinket compared to what I spent out). Common guys, $900+ for old carpet. Come back and do it again in 6 months and send me 2 jewelry certificates and I may consider not posting all of this on my website and facebook.
The technician was very professional and through. No smell andd quick drying
Friendly people and like the way my carpet stayed very clean and dry very quickly.
My carpet was very clean and stayed clean for a long time. The technician went out of his way to do a great job
I was told on the phone anything that I wanted done to just let the technician know when they arrived. I asked the technician about cleaning my kitchen sink and he told me they couldn't because he needed to know ahead of time since there is a speical kit to do this. The price I was quoted on the phone was less than what I actually ended up paying.
Offer better value. I didn't see a significant difference in the results from your competitors.
The carpets look great, they smell fresh, but not overly perfumed. Drying time was quick.
The service was excellent, the person arrived at my house was super nice and professional.
The most important thing is that the carpet looks like NEW even though it is quiet old.
Well, the carpet looked clean when the technician left on Saturday, but now it looks like a lot of the spots have come back.
I really felt the extra $25 charge for carpet cleaning the master bathroom was unnecessary and should have been included with my introductory price. I feel this way because the other two bedrooms were of normal to small size, and each were filled with large immovable furniture...because of this there was not a lot of surface available to clean. I would have thought the techician would have taken this into account when deciding whether or not to charge for the master bath. We live in a 2600 square foot home...so obviously, there are no overly-large spaces anywhere. For that reason, I'm not sure I would whole-heartendly recommend your company.
The technician, though, was friendly and thorough, and it looks like what he accomplished was done well.
There is no residue. Carpets are dry within 2 hours. The carpet looks great!
The representative that cleaned our carpets knew his business. The carpets looked brand new! The house now smells fresh and clean.
prices were reasonable. did a great job on our very dirty carpets! joe was a pleasure to work with.
Very thorough job. Carpet looks fantastic!
The salesman took a long time to negotiate the price.
The required amount of time that it took to dry was a lot quicker and shorter than other companies and not as wet. A small black spot was removed without difficulty. The two high-traffic entrances to the dining room and bedroom still look some what soiled. Otherwise, the service was great.
Did a great job.
Your technician was courteous and professional. I am THRILLED with the results! THANKS ZEROREZ!
Zerorez did not come or call the day we were promised a visit, even though we called three times to confirm. When we called the next day, an agent finally came, but the service was poor, and our carpets remain dirty. We want a substantial reduction in the high price we were charged for this unconscionably bad service.
The process of 3 rooms and 2 rugs took about 30 to 45 minutes. We paid an extra $60 for pet urine and could still and can still smell it just as strong as before. The guy was very nice but obviously in a hurry to be done with his day and it showed in his quality of work. Very disappointed
Better pricing - the "special" advertised on the radio was very good but then to add on rooms or additional services not explained over the phone quintupled my cost.
No chemicals!!! It dries quickly!!! The carpet stands up afterwards like new!!!
I was told that it was three rooms for $80, then I had a free hall coupon. That left only the living den. Somehow the bill went from $80 to $169. That is reasonable, but there was no explanation on my bill which was emailed.
Also, the cleaning job was fine except that right as you hit the carpet coming from the front door, there were four dark spots which I was able to work on and almost completely clean with a little Greased Lightning and water. The dark whatever was coming off on the cloth. I don't understand why the cleaner would not have done that.
My rugs feel and look brand new - no residue. My tile floor also looks brand new. Thank you your service is great and Seth Hopkins the technician was very professional!
The Flash is not worth the money, the spots still smell like urine. The carpet looks clean, but the $75.00 is way to much money for the spot to still smell.
I make it quite clear that I only wanted the $99 special! If the stains did not come out, I was probably looking to replace the carpet. $277 was not what I wanted to hear. The technician became surly after that and spent what I thought was very little time on my carpet cleaning. He was very nice at the beginning until I only wanted the special. What did I pay for that added up to 115? tax on 99 is about $8.25. NOT HAPPY!
Employees are knowledgeable
This is the cleanest our carpet has been in years! Even old stains are now invisible. Technicians arrived on time, were friendly and efficient.
Consistently great service which yields clean carpet.
You use products that gets the job done, and service technician was friendly and courteous.