What our clients think of us!

I am amazed at how really clean my carpet is. also the tech really attended to each area worried about what I thought. my carpet is old but looks very new. Thanks

Advertising via KVIL was a little off. I was expecting miracles and should have know better. The process is like everyone of your competitors--nothing special there. The experience was ok, but ust not what I expected.

So far no spots have returned, as when I used another carpet cleaner.

This is your 2nd visit to my home. I am not as pleased with this last visit from Ricky. I love the idea Zerorez uses in cleaning carpets. It is unfortunate, but I am sure you often have the customer refuse the treatment for urine spots and the "finish", mostly because we cannot afford them. Ricky showed me the spots on my carpet even though I told him up front that I could not afford to have either treatment and that the carpet was very old (99% of the urine spots are years old as well). He seemed a bit disgruntled with my answers. While my rooms were not large and only one was in really bad shape, it still took him 30 minutes or less start to finish. I did not follow him around as he worked because I felt like he knew what to do. However, I did tell him I didn't feel like the carpet was clean. He said it was the wear pattern and would only continue to get darker. Zero was out last fall - they (there were 2 men) were here longer and went over the carpet more - I felt like they had really worked to give me the best job. When I explained to Ricky the carpet did not look like that last fall when they were prepared to leave, he reluctantly went over a portion of the area again. In all, the carpet was dried much faster than the first time (which made me believe he really had not "worked it" as hard), and I did not get the impression that he particularly "cared" about my carpet or my impression of his performance.

I will have you out for another cleaning and hope that my experience will be more like my first one (3rd time is a charm, they say). I would ask you to put a note on my record that indicates I want someone other than Ricky when that time comes. If I recommend you to any of my friends, I will also tell them to insure they don't get Ricky.

Hopefully for Ricky 3/20 was just an off day for him...I know he came all the way from Irving in the rain and traffic was bad. He needs to be able to put that behind him, though, and not let it impact his appointment.

I believe most of your staff is highly professional and I just happened to get the one employee who was not so enthusiastic.

My first experience was great. My second not so. My carpet still has urine odor I was told would be removed with the extra $450 I paid. I'm now having second thoughts about using you again.

best carpet cleaning results we've ever seen!

Great service!

Everything!

The carpet was very clean and the gentleman was
very professional and courteous.

JAMAL YOUR EMPLOYEE WAS OUTSTANDING. WE WILL ASK FOR HIM NEXT TIME. THE CARPET WAS CLEAN
AND DRIED IN A SHORT TIME AFTER THE JOB WAS COMPLETED.

My carpets are old and I have had old dogs that were ill and new puppies - now I have 2 grand dogs that visit! My carpets look like new and will last a bit longer thanks to Zerorez!

You advertise the price $99.00....I had 1 room and small hall area.Then they add
stain remover and my total was $156.00. I think that just misrepresents your
service.

I like the fact they Zerorez does not use chemicals in their cleaning process.

be less expensive!

I like that it is all natural without soap residue left behind.

I had 4+ rooms cleaned in our home and also I had you take an area rug to be cleaned. I was told it would take up to 4 weeks. I called and inquired multiple times after the 4 weeks- my calls were not returned and only got answers after calling back. I spent over $700 with you this time and have used you in the past. I expect better customer service. Jamal (the techinican who cleaned our carpets) was great. Customer service on area rug was poor. I was given a time window on when my area rug would be returned. The man who did deliver it did not know we were given a time frame. My husband told him he could leave it on our porch if he didn't make it before my husband had to leave to pick up our son. The man left the rug on the porch - but it was uncovered and wet! To be honest, I can't really tell if the carpet is cleaner than when I gave it to you. I submitted these commets over a week ago via your website but have heard nothing back.

We had a bad customer service experience. Also, some spots have returned on our hallway carpet and we just had them cleaned 2 weeks ago. We do not walk on the carpet with our shoes. We have always had good experiences with Zerorez, but this time seemed a lot different.

My $99 special turned into a $300 job. , just by adding the pretreatment for pets. The guys did a good job getting the stains out of the dirty carpet but odor is still there.

Knowledgeable technicians and on tome

Quick drying. Friendly service.

latest technology and service. excellent job

Fast, efficient and personable people in the field.

Knowledgable and friendly technician a big plus factor.

You stand behind the products you sell.

I had a grease spot on my carpet that I could not get out, no matter what I used. Your company was able to, not only remove the stain, but make my carpets look brand new. The gentleman that serviced my account, Darwin, was very professional and knowledgeable. He came in and did the job in a very short time.

Your company is everything good that I have heard. Keep up the great job and customer service.

Clean and nit a soapy residue. Great customer service by the technician. A little disappointed when I ask for a certain time frame (am or pm) and didn't get it on either day I requested, which caused me to cancel the first day. You should be able to schedule am or pm when you set the appointment and not have to wait until two days before to find out you can't do that.

GREAT SERVICE NO AFTER LINGERING ODORS FROM CHEMICALS PROFESSIONAL SERVICE DRIES IN 3-4 HOURS I WILL NEVER NEVER USE ANY OTHER METHODS OF CLEANING MY CARPETS AND REASONABLE RATES

The techs were very helpful and professional - your products are safe for us and our precious little Beagle :)

I love the way the hot steam cleans and leaves everything so fresh feeeling.

Do a more thorough job. There were areas of the carpet that were not even wet. I had to go back over it to remove some spots. These spots came out easily. Seems like the workers who came were in a big hurry and spent more time trying to sell me an air filter than cleaning my carpets.