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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Got out some awful stains that we had given up hope for removal. A deep 10 year old greyish stain in our white carpeting was gone after the cleaning!
Great job - carpet looks much better and most of the stains could be removed.
No residue from cleaning products.
Friendly service, accurate estimate, no overtly annoying attempt to make me upgrade/buy products to pay more, quick process
Carpets came out very looking very nice. I was disappointed that we paid $75.00 extra to have 3 red stains removed, they did not come out, I am disappointed that we were carged for this when the stains would not come out.
Name removed Phome Phone number removed
The duct cleaning and rug cleaning for my client has proven to be remarkable, no smells or stains have returned in over 6 months!
Dependable my carpets furnitue look great
no residue left on carpet, prompt service, punctual to appointment
Philip did a good job at getting our carpets clean
The technician was professional and timely.
OUR BREATHING WAS BETTER IMMEDIATELY, AFTER CARPETS AND VENTS CLEANED.THE TECHS WERE VERY NICE,NEAT, REALLY WORKED.I HAVE TOLD OTHERS HOW PLEASED WE ARE. THANKS,
The technicians were professional and knowledgable. The products work.
There are some spots that are still there and I just set an appointment for Zero Rez to return and try again.
I'm disappointed with the results. In one of the areas that needed additional treatment in my family room(for which I paid the additional cost) still smells very bad (pet urine). Also, the dining area was cleaned and there's still a faint pet urine smell. I had carpets cleaned a few days before having company and have not had time to call Zerorez, but I'd like to speak to someone about it.
the customer service. I was not just another home, it was the only home he had at that time.
Love that it is green. We had the dog treatment and the house smells great. I knew I'd be satisfied even before you came out. Your commercials on KLUV are great and my daughter had you come a couple of years ago and everything turned out great then also.
The techinician was very friendly and explained everthing and answard all questions to our satisfaction and did a good job on our carpets.
Your rep was very nice and professional, we liked him a lot. For the most part our floors are clean, but we have a dog who made some pee spots in a few places. To get the deep clean was really really high. So we paid for the semi deep clean. Which semi worked. I think we paid way too much for what we got. Now if you could combine, great workers, with affordable prices, and truly deep clean. That would be great! Then you would get a 10.
I've used Zerorez for several years because Zerorez provides great cleaning by knowledgeable staff. However, this service was way below average. First, I requested an appointment online on Monday, 3/19 but did not receive a call so called Wed to make a Monday 3/26 appt. Saturday was told service would be btwn 130 and 430 but tech called at noon ready to arrive. I hadn't vaccumed yet. I ordered the $99 svc but spent $277 to have pet urine stains removed and an additional room cleaned. So spent much more and still have less than great results. The traffic marks in the hall re-appeared the next day. The food stain on carpet surface in dining room is still there. And the tech took my credit card with him. I called twice 3/26 at 3:45 and 6:05 re: the card and was told the tech wasn't answering phone. I sent email around 7:45 on 3/27 for status. Please note, I'm calling you for status, should be the other way around. I received a call back 8:58 and told no card found then 9:09 received call saying card was found with invoice. I wasn't given an invoice! In fact, was told it would be sent to my email address which it wasn't. Because of great service in the past, I will try Zerorez once more but honestly feel I should be given a credit for the poor quality, poor customer service followup, and missing credit card with the latter causing me great concern.
After having the service done, I spoke with some friends and family about what I had to pay to have 3 bedrooms cleaned($180). They were shocked and said I was over charged. I hadn't done my research to know that it was too much. They couldn't believe I had to pay that much especially since your ad / commerical says it's $99.00 for three rooms. Your ad also says you can remove candle wax. The carpet cleaners were very nice and professional but were unable to remove the wax and were only there for approximately 30 minutes. $180 for 30 minutes !! That's not right!! I feel I deserve a porition of my money back.
Best regards,
Name removed
The technician Zerorez sent could not have been more informative and well-trained. He did a terrific job. My wife is happy—enough said.
Buffing the carpet. Amazing!
My carpets were wet when the service tech left. I expected them to be damp, but not wet. It took 4 hours for them to dry.
Even though the technician was honest about the work he was going to do - in regards to our issue with pet odors (Dog and Ferret Urine and Ferret Feces) The spots were cleaned best he could do - and we are pleased with that but I am really dissapointed that the smell returned so quickly espically since I paid over 4x what I have in the past to have the carpets cleaned and got just about the same result
When scheduling the appointment I requested a stain removal using some sort of heat set treatment that Ricky had mentioned on a previous cleaning visit. I have a stain that was a result of my grandson leaving his wet bathing suit on a rug covering the carpet. There was a bleed through. I specifically requested the equipment be brought when scheduling the appointment. Again I requested the equipment when the appointment was confirmed. I then asked if it was in the notes for the technician to see. I was assured on BOTH occasions that it would be taken care of. When Ricky arrived he knew nothing of the request. He did try to locate someone to bring the equipment but to no avail. I would have thought he or someone would have suggested they return when they are in the area to take care of my request. I am VERY disappointed in the customer service. Ricky did a good job, but comunication within your company is sadly not important!!!!
Very expensive, although the results were good. The one major issue I have is that the technician quoted me a price and when I got the receipt is was significantly higher.
pricing was a little expensive then competitors
When you upsale, don't have an "attitude" when the customer only wants what you advertised. I was told I could have 4 rooms for $99, but the tech tried to tell me that it would cost extra for my living room, which was oversized. First, this was not told to me on the phone. Second, I was only having 3 rooms cleaned, after I pointed this out he conceded, but I felt he should have known up front what was offered.
Like that it's not soapy, and looks naturally clean.
The services tech was really a great guy he pointed out different things on my carpet and what should be done. The carpet doesn't have that sticky feeling after being shampoo like it can some times.