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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The whole house looks and feels clean and fresh without any chemical residue. The technician was courteous and meticulous in cleaning the rooms.
Service was exceptional
Last for a long time
The products used and the outcome. Your employees were very professional.
I was very pleased with the service. The carpet looks great!! Also you were very efficient with calling first and arriving on time. Good job!!
The professionalism of your techs and how wonderful our carpet/furniture looked after cleaning. I've never seen anything like it.
Service provider was on time and professional. He actually got one spot out that had always been there. But there were a number of spots that I thought should be easy to remove that didn't come out. three days later it looks like I need my carpet cleaned. I also smelled a sour odor the day after. I think I will go back to Blackmon Morring next time.
The service was exceptional. However, the blue hose made blue lines in several spots on my carpet which looks odd on beige carpet.
Charge less for single room cleaning.
they were timeliness, friendly, Knowledgable.
I love how fast the service was completed! He was only there for an hour and he cleaned 5 rooms, a hallway and 2 bathrooms.
Great job, thorough and informative!
The pricing was not what was advertised, and my representative sold me more than what was needed to clean the carpet. Getting up wall texture over-spray only needed water, not chemicals.
"It's up to you" doesn't sit very well with me when I asked the Zerorez representative what he recommended we do. He's the professional, not me! He's suppose to know these things and be honest with me. When I was I an able get a hold of a trusted professional, he insisted that I'd did been taken advantage of - over-spray is easily removed with just the water, he said. My cost should have been closer to $150, rather than almost $600! $89 and $33/each extra room, was not what I got.
I called Zerorez to express my displeasure the same day my carpet was cleaned, and was told a manager would call me back, but to date, no one has called me back. I think for the misleading bait and switch, it would not be out of the question for Zerorez to refund my costs.
Please feel free to contact me.
Regards,
Name removed
Phone number removed
mlktexas@prodigy,net
Name removed
Phone number removed
Carpet looks like new, really great service. Thank you!
my carpet is clean without chemicals
The technicians were good and friendly. My problem is the pricing seemed random. Almost $300 to clean a kitchen floor. Admittingly it was dirty, but your competitors had much cheaper estimates. I have bathrooms the size of a broom closet. $75 each. The technician said it would cost an extra $100 to clean it properly. I paid $700 for a hand woven, large rug. The technician wanted over $600 to clean it. I declined. Over $700 to clean a lamanant floor. Your prices are too high.
i like that you do not use chemicals. ricky was very knowledgeable and thorough.
The great job they did and the very nice men who did the job!
The end results were very good and the cleaning was quick and efficient
good result...carpet really clean without unhealthy chemicals
speed and the cleaning was effective; our carpet is very light and was pretty soiled
None
You do not use harsh soaps or detergents. Carpet is clean and fresh and feels soft.
The techs did not get next to the walls in all 4 rooms that they did. I also feel that I was mis-informed by the techs regarding the pet stains. I paid a bunch extra to have something put down for the stains--yet it wasn't made clear that the stains would still show up under the UV light after they finished. I should have also been informed that if stains had been treated previously, your process would not get them up. Your process also did not "lift" the carpet, instead it looked matted.
I waited a couple of weeks to see how the carpet looked not freshly cleaned and I am a little under impressed. I upgraded to a couple of additional services to ensure a higher quality experience and the living room just does not seem as clean as the other rooms.
It was not enough to voice a formal complaint, but enough to make me 2nd guess the next time I have a cleaner come out.
Personal courtesy of technician - his thorough knowledge of the process, some very nice clean carpeting after too many years of NOT cleaning it. Great job!
THEY CLEANED THE CARPET AND IT LOOKS ALMOST NEW! OTHER COMPANIES HAD LEFT IT DIRTY. THE SCOTCH GUARD TREATMENT REALLY WORKS!
The Zerorez employee talked constantly on his phone the entire time he was here which was about 2 hours. That told me that his personal business was more important than doing a good job which he did not do. If an item is moved, it needs to be replaced to the spot where it originally was. He did not do that. The dining chairs were left on top of the table so I had to situate them. Other items he moved, he did not put back. He left the entrance hallway a dirty mess which I had to mop after he left. I was not pleased with the tile cleaning as there was a residue left on the tile that I could feel on the soles of my feet. For the prices your company charge, I was expecting a much higher level of service.
I apreciate it's safe for my baby who start crowling.
Zerorez provided wonderful customer services and make our carpets look as good as new. We especially liked the Zerorez spot treatment solution, as it lifted grease from the carpet with no problems.