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based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Justin King told me what he was going to charge me for, then he way overcharged me. He didn't even give me a bill, he just got on his phone and put all the charges on there. I guess he knew I wouldn't agree with what he charged. I've never not gotten a bill from you guys after you cleaned my carpets. I am going to dispute the charge with Bank of America after it's not pending any more.
Carpet took over 24 hours to dry, whereas promised 4-6 hurs. Carpet shows some highlites after it dried. Nice young man, but don't think he had much experience. Price charged MUCH higher than special quoted. Previkous tech had done a better job.
I like that when I tried to tip the Zerorez young man, he was honest enough to say that accepting would be against company policy. (The other one had already gone back to the truck.) Turning down money says so much about his character. There is no guarantee that all Zerorez employees are that honest, but it is good to know that at least one of them is. That is the kind of person that people don't mind letting into their houses.
It amazed me how prices changedwhen the technician came to the house.
I felt I was being "up-sold"...and my time request was obviously ignored. I had asked for a time after 3:30 since I was in clinic until then. Starting around 1:30 was I informed the technician was ready to come. The previous day I had verified that the tech would come between 4-6 PM. I got home about 3:30 and they were waiting in front of my house. I felt rushed, and didn't have time to really set up. They were nice enough to vacuum for me, and help me move some of my furniture. they two guys were very nice, but I did feel a little pressured to buy more than I wanted at this time.
I will wait to give an endorsement until I see how the carpet looks in 3 months.
Green!! Love this service!
Pleasant employee. He did a good job.
quick and effective service
We felt the service was a bait and switch. We wanted our air vents cleaned and were quoted a price for 10 vents. We ended up paying almost 3 times the amount of the quote to get what we thought would be included in the vent cleaning. In addition after the service was done I was cleaning up debree coming out of the vents for about 10 days. I called in to ask about it and was told it was normal that some of the debris was not sucked out of the vents. The entire experience was very frustrating and expensive. I would like for someone in management to review our invoice and see if the charges are correct. I've asked other people who have had this service and no one has paid anywhere close to what we paid with Zerorez. I hope to hear from someone in the near future. Name removed
Carpets look great! Staff very pleasant and knowledgeable!
I like that your cleaning method is natural and smells fresh. I can't say enough about the service. Our serviceman took his time and did such a thorough job. He took the time to go over everything with me and was very honest about whether he felt that a stain may be difficult to clean.
The products WORK! Very professional service!
No chemicals No residue
Clean water and steam. My carpet looked like new. I felt there was deep down cleaning.
no surprises
professional, competent
worked as promised
on time
The tech was fixed on adding another $240 charge that was outside our financial reach. When he learned we couldn't go with it, he did a quick clean of the rug, spending less than a half hour on the entire house and not doing the closets. He totally ignored any areas that needed extra cleaning.
I have a Bissell rug cleaner that I could done the entire house just as well. I paid with the understanding that Zerorez could have done a better job. I was wrong.
I am very disappointed in the job that Zerorez did and will use a different company next time.
The stains we asked to be treated/removed are back and it's only been a short time since the tech was here. Disappointed to say the least.
I was planning on spending around $100.00. Turns out I paid almost 500.00, very pleased with what they did, but felt pressure to be forced to get the hidden doggie stains out demonstrated by their florescent pocket light. Was told that if they did Zerorez the carpet, there was a 50% chance that I would smell urine and that was quite expensive because former owner had two inside dogs. Well, I was hosting a shower in two days, so what choice did I have? They also did a great job on stretching and patching my floor, that I was very pleased with. Just saved myself from buying new carpet for at least two more years.
The scheduling lady was rude and lacked in customer service skills, I received two seperate calls confirming two seperate times of arrival. Very frustrating.
You're using bait and switch pricing tactics by telling people they get three rooms for $85. However when you go to a house the pricing is hiked with unannounced surcharges and stipulations. I'm very dissapointed at the fact that these charges were made and also that the level of cuatomer service was subpar. I've posted my grief on both your facebook page and mine as well as tweeting about this to my 1000+ fan base. I also plan to file complaints with the BBB too. At this point there is little you can do except to change your pricing structure and issue and public press release to the hundreds of people you have wronged by employing this practice.
I am very impressed with how clean my carpets got. I also find your technicians very knowledgable and courteous. You need to improve your scheduling. I can schedule a day but have to wait until 2 days before the appointment to find out what time of day you will arrive. Also, giving a 4 hour window is far too long, especially when your office should know as the day unfolds where your technicians are. Having someone wait all day only to have the technician show up at the back end of the appointment is very inconsiderate. I would not use Zerorez again if this problem continues even though I am very pleased with the quality of work.
The service was performed yesterday afternoon. When it was completed, I went back to work. The carpet looked nice and smelled nice - we were not able to walk on it of course, but everything seemed okay. When I arrived home, I found a different story and emailed your company last night but have not heard back from anyone until I received this survey. Here is what I sent to you yesterday:
Hello,
I am hoping you have some assistance for me. When the technician was here, he was very nice, and I explained that I wanted to get rid of any pet odors and stains and that is what I was hiring your company to do. I even asked if I should consider replacing the carpet, but was advised against it.
He explained that the pet treatments would be $60 per room, but nothing was ever said about "gauranteed" or "non-gauranteed". Now I see on this receipt that there actually was a service available that would "guarantee" my carpet being and smelling clean.
The reason I am writing is because the technician left here at 2:00pm and my animals were kept outside for the rest of the afternoon while I was at work. When I arrived home at 7:30, my house smells like it did before the cleaning, except now, maybe a little more pronounced due to the dampness in the carpet.
I spent $300+ to get my carpet clean and get the smells out and this is absolutely not what I would have expected.
Would you please have someone call me about this?
Thank you,
Name removed
Phone number removed Phone number removed
it got out most of my strains but the only problem is some of my carpet looks really dirty and out hasn't even been two does I don't understand that one so o hope some one will come out and fix out
Zerorez came highly recommended to us by friends and is the best carpet cleaning method we have ever used. This was our third use and the service technicians have always been very courteous and thorough.
The carpets looked wonderful after cleaning.
In talking with the lady while making the appointment, I wish she had told me that you do not guarantee that pet stains will come out and not re-appear. Also, I wish she had told me about the extra cost to have the carpets treated after the job was done.
1. Technician seemed new and not well trained
2. Technician cracked tiles in our master bathroom (cracks were NOT there before)
3. Technician left marks (scrapes) on our walls
4. Technician made wood floors messy
5. Carpets took 24 hours to dry
6. If it's "zero" residual, why did it stink so badly we had to rent a hotel room for a night while it dried?
I called about the $89 3 room special and was up over $500 just to do 2 rooms with pet treatment. I feel like after I denied it and had them do the 2 room's with a topical for $210 they were not happy. They did both rooms in about 20 minutes and packed up and left.
The use of alkaline water. No soap. I PH tested the water being used. Perfect strip test color. Fast drying.