- Phone: (214) 372-5326
- Visit Website
based on 83377 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Better disclaimer on pricing. The "deal" we received stated $89 for 3 rooms but did not mention extra charges for pet treatments. So it was quite a sticker shock once we received the quote of over $200 for our 3 rooms.
Scheduling, notifying me so I could easily meet them (leaving work to do so), no smell.
You where punctional, explained your products and services and the cost up front. Did a wonderful job on my carpeting and area rugs.
My appointment had a window of 1:30 to 4:30. As it turns out, they made it around 4:30. It would have been helpful to have received an update that it was likely to be late in the day.
Roy, however, was great. He was curteous and pleasant. Although the carpet was not that dirty, they were honest about whether they could pull the pile up and so there were no surprises. I appreciated that.
Yesterday your tech came out to do a 3 room for 89.00, when he saw my family room he said that it would cost me 200. extra do to having a commerical grade carpet, which is berber carpet...he stated that since I had it cleaned before with chemicals...(rug doctor), mind you I have cleaned my carpets using the (rug doctor) he said that it would not come clean with his normal procedures, he sprayed the carpet with the same chemicals he sprayed my other carpets...when the job was done my other carpets were cleaned except for a spilled punch stain in my living room and my family room still is not completely clean, there are large areas that still are dirty... I waited until this morning just to see if after drying it would look better but it is not...for 200.00 I expected alot more, I am very disatified I have done a better job using hot water and the (rug doctor)...I had another appointment for today to have my tile done at my other house, but at this time I wish to cancel that appointment...I was told by the tech that the carpet would be completely dry after 4-5 hours and that included the time I had the rooms scotch guarded, and this morning the carpet is still damp...
The hot hoses burned my grass in the front yard. I have strips of dead grass.
I love how well it works and how clean my carpets look!
Jamal did a great job getting pet urine and other bodily fluids out of my carpet from previous owner. He was respectful, efficient, knowledgeable and most of all PATIENT with me as he walked me through each step of the process. Thank you!!
Stains remain that you got out last time
Quick but thourough and specails prices. Randy was very good.
Really clean carpets
All stains were removed.
The guys came in, did their job, answered my questions, made recommendations but did not pressure me to buy more services. Also, the carpet looked great! My mother called the same day after they finished and set up for her house.
Z was courteous, friendly and professional. I like that your company is Green and doesn't use soap that stays in the carpet. Our carpet was dry in about 4 hours and looks almost like new.
no chemicals
The technician was very knowledgeable about the products, very professional in handling the service. My carpets look like new (they are 26 years old)the best cleaning work ever performed on them. I will certainly use Zerorez for my tiles in the future.
I like that the floor is ACTUALLY clean! We tried to get it there, for our 9 yr. old carpeting, with a home carpet steam cleaner, but we werere unsuccessful. Thanks Zerorez for the GREAT JOB!!!
My technician Ricky, was very knowledgable of the product and understanding of our needs. Our carpet was in horrible condition before ZeroRez. Now, it looks And smells great!!!
quick, clean, efficient, professional, polite, mannerly, took care of "tough" spots - left my house looking clean.
I like that only the really dirty areas get sprayed with cleaner so it does not get all over the carpet.
You were professional;gave the entire cost up front;you did a great job.
I like that your procedure did not leave any chemicals or residue in my carpet. The carpet looks great -- and the kitchen tile looks like new!
The guys were very friendly and polite, they told me what needed to be done to fix my rugs and how much it would cost ,with out jacking up the price.
Cleans well and dries quickly. The gentleman who did the work was excellent, Sean Tamez.
Z did a great job. The carpets are very clean,they dried quickly and smell fresh with no chemical smell.
Workers were very professional and did a great job. Carpets look wonderful and I won't have to buy new carpeting now. Thank you--First name removed
Personnel and expertise.
I could see results after the pretreatment.
Awesome!
Every time a great job.
the carpet was cleaned in three rooms and stretched in one and two of those rooms look like new. The third room looks as good as pretty worn carpet can.