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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Level of service and schedule
Your crew who cleaned 1522 hidden cove ct Allen tx was a better more meticulous crew than the crew who came to 3309 Susan lane in carrOlton.
Zerorez!
Clean carpets, good price and a professional technician.
the friendliness and professionalism of your Techician
Quick and professional service!
The gentleman was very nice and professional. The problem is you advertise $89 but when you arrive it becomes a slaes struggle. Your carpets are too dirty! I can clean them better if you pay more money. If you don't they will still be dirty when I leave. How about a straight forward here are the prices you pick what you want and NO PRESSURE.
I have no idea.
JOB WAS GREAT BUT THE GIRL ON TH PHONE FIRST TOLD ME WRONG ABOUT WHEN THEY BE THERE AND ALSO HOW I WOULD PAY NOT VERY EFFICIENT
I like that Zerorez is a "clean" company. My carpet looks great and I was told that it will stay clean longer because of the Zerorez technology.
fast response and did a great job
no chemicals
I really liked how fast our carpets dried.
The two stains that I was most concerned about, came back, once the carpet was dry. Tech guy was professional. Rest of the carpet looked fine, just my two problem areas still need improvement.
Repeat customer, very pleased
We were charged for a pet stain remover that did not get several of the mild stains out. We were told that the floors would be dry in four to five hours, but it took at least 12 hours to totally dry. Depending on how your company stands behind its work will depend on how likely we are to recommend you to others.
Very professional and knowledgeable
Tom was great. The carpet appeared helpless. I did not have a good outlook on how it would turn out. But to my surprise, Tom got every single stain out and the carpet looked new. zAmazing. I a Realtor with Re/Max and will recommend zerorez to others.
Don't apply the Scottguard until homeowner says, "yes".and
print out a bill before requesting payment.
No harsh chemicals. Good thorough cleaning.
The technicians were very professional and explained all charges up front.
I like the look,feel, and clean, fresh smell after the carpet has been cleaned. I actually walked into the room and it smelled like fresh air even though the window hadn't been opened.
Service was prompt and courteous.
loved our guy! super sweet and very professional!
Curtious, answered all my questions, confirmed appointment on time, our carpets were Really soiled, and i did not think it would come clean. however it looks Great even for an old carpet.
Thank you George C
Dries quickly.
The service techs arrived on time, were knowledgeable, curteous, and worked diligently to provide a thorough cleaning of our wool area rug. They explained the products used to accomplish the cleaning and satisfactorily answered all questions I had related to the differences between cleaning nylon carpet and natural organic wool fibers. A very professional crew.
The treatment on our dirty carpet came out beautifully clean! We were very impressed. The chemicals were odorless and dried completely by the next day, leaving our carpet all cleaned. There was some confusion, however with your lead man on the job, I had understood they would move the light furniture (two recliners, three in tables, six dining room chairs, two plants(one was rather large), and a love seat, leaving the piano, sofa bed, TV and stand and dining room table alone, which was agreeable to us. He reluctantly moved them and we helped, as it seemed to be a big deal to him, as he was on a limited time frame. Other than that, if we use you again, we will go into it knowing we would need to move movable furniture before your company arrives. We do thank you for your prompt and thorough cleaning, we are very pleased.
I always get fast and courteous service from both the phone reps and the technicians. My carpets look amazing and I get none of the yucky residue you get from some carpet cleaning companies. It's always a job well done.
The carpets are very clean .they look almost new.