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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service technicians were informative and explained what they were doing. Service was completed timely and at a high level. The only issue is the front door had to be open for the cleaning tubing and due to that mosquitos entered the home. No other negative issues were noted.
No soap
great service, no chemical, good value
Friendly,professional rep and my carpets which were very soiled look great.
The entire experience was very pleasant, starting with the phone call to schedule service to Ernest who came to do the cleaning. I could not offer any suggestions for improvement, and will definitely call you in the future.
Very thorough job. Ron Self did an excellent job explaining the product and technique. Carpets are clean and the cleaning on some tile restored it to look new again. I have already recommended your company to several friends
Stains came up and did not come back. The extraction made the cost more, but it really removed the stink and stain.
Nice man who did the work. Most of the stains came out and I really didn't think they would.
Speed, courtesy, friendliness, and excellent outcome for our carpets.
The quickness and quality of your service.
Carpets were so much cleaner than with other companies. Polite and helpful associate.
great products and excellent service
I like the lack of residue once the cleaning is done. However, the person was scheduled from 8:30 to 11:00 and didn't come. So I called at 11:30 to find out he wouldn't be here till 12:30. I understand previous appointments can run long, but you should call me to say you'll be late ... not make me call you to find out what's going on. I specifically requested a morning cleaning ... a month in advance ... so it would not interfere with afternoon tasks. It was a major inconvenience to have it happen 90 minutes late.
I am a great-great grandmother who lost her husband to cancer a few years ago. I decided after his death to replace my carpet. I stayed around for a year and then I decided to go to Pennsylvania since that is where I am from and my daughters live there. I let a friend stay in my house while I was gone. I hadn't decided whether I would stay or come home, but didn't want it to stay empty or have a lot of kids in it.When I got home my carpet was a mess! I was sure it would never come clean!I called your company and you sent out a tech(his name was Keith) He cleaned a couple of spots to show me how it worked so if I wasn't happy he woulldn't do it! I was absolutly amazed! hen it dried a couple of spots did show up,but nothing serious! I was nver expecting it to come clean. I spent my week-end bragging about Keith and your company! Thank You so very much for putting a smile on this crabby old ladies face!
I like that the process is environmentally friendly and better for .my allergies & asthma
Green. No chemicals or harsh soaps. Really friendly service folks
carpets are clean.
The representative was very friendly and did what he said he would do. Our carpets are clean and odor free.
clean
very nice technician. Excellent results
You do not use soap, therefore there the carpet does not get dirty as fast.
It left the carpets smelling much better. I have 3 cats and there have been accidents apparently that Keith showed me throughout the house. Even the cats like the smell of the carpets. The carpet looks so much better too. Thanks Keith.
thought it was great and my carpets look better than ever
My carpets were clean and not too wet!
Michael Murphy was wonderful. He came in, accessed the job, started to work... got it all done with no fuss no problems and no hassell. He explained what upgrades he had available and why they were important. Then he let me decide what I wanted and did not badger me to buy the things I decided aginst. He was professional, courtious and calm.
I will definatly call Michael and Zerorez next time I need my carpets cleaned.
I think the stain resistant product works great to repel stains.. although on my first stain today it was not as good as the last time I received the treatment.. I am waiting to see how it works this time
They do a good job.
Got the work done in a timely manner even suggested other things. Great job!
The service was very honest.
The zerorez worker who came to our house was very professional and did a great job on our rugs, we will definitely ask for him next time!
Did a great job, very nice tech, got more of the traffic stains out than the last service.