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based on 83390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have already recommend Zerorez to three people and have passed Valton's name on to them since he was so GREAT!
Everything ~ Thank You
Technician was very courteous and fast. I think this is the cleanest the carpets have ever looked after cleaning. I especially like the idea of not having soapy residue on my carpets. Even though he came late in the afternoon he still put full effort into cleaning as if I was his first cleaning of the day!!!! Thank you for a great job!
Did the job. Was on time.
You deliver on all claims from your commercial. Great personality from your rep.
I am very pleased that the pet stains, which were previously treated with several products, came out. The technician was extremely polite and efficient. I was very comfortable with him in my home.
Your technician was great. Your office personnel, schedulers, and supervisor for scheduling are definitely NOT customer service oriented. For our first set appointment, someone called to say the tech was going to arrive near the end of the 'window' of time. That call was appreciated, but also frustrating since I had asked to be the first appointment of the day. When they still weren't there about an hour later, I called them. (My daughter was sitting at our house with her baby waiting for the tech and needed to get home to pick up her school-aged children.) They told me that they were now having equipment issues. I asked them to please call my daughter and together they could decide what would work best for rescheduling. The man she talked to apologized and when they decided on 11:00 am the following day, she asked if this was another 'window' of time. He ASSURED her it wasn't and that they would be at our home at 11:00 am. I ended up having to call again to find out why there still wasn't a tech there at 12:30. I was told he was finishing a job and would be there shortly. At 1:15 a young woman called me and said that he was running a little late and would be there soon. I told her he was already late and quoted the 'window' of time from the day before: Between 11:00 and 1:00 -not knowing that the guy had assured us that it would be 11:00 with no window. In her snotty, snippy way, she told me he was NOT late, that he had from 11:00 to 1:30. Really!?!??! And she had just called me to tell me he was going to be late???!??!? Isn't late, late?
Then there is the discrepancy in charges. The office, in apologizing to our daughter when she called to check on the tech, offered her a price reduction on the staircase. She was quoted a complete total w/taxes, etc. The tech and the office couldn't get their numbers to match, so his offer wasn't going to be honored. I cancelled all extras and went with just the basic special. I had to leave work and come home to relieve my daughter (losing time and money)so honestly, you are lucky to have even gotten that out of me. Will I recommend your company? Let's just say I will make sure I tell people of my experience and let them decide for themselves.
Thorough, no chemical odor, dried quickly.
I like that you use no chemicals, and my carpets felt as soft and clean as the day we moved in.
They are clean and chemical free.
The carpet looked great!
It is more than 24 hrs since cleaning and areas of carpet are still wet
Very clean carpets and dries quickly! :)
I was told someone would be at my house between 5&7 for quote. I got a call at 530 saying it would be a couple hours. 7 o'clock was already pushing it for me so 730 was out of the question. they agreed to call me back in the morning with a new time. it was 730 at night the next day before they called. I was so upset I didn't bother answering the phone. I work nights I cant be here at night for quote.
Took 2 cleanings but carpet is now dry & looks great! Very pleased that 2nd tech came & re-did carpet @ no charge.
When I booked the appointment I was not told that because of the size of one of my rooms it would count as 2 rooms. Dal Worth Carpet as well as kewii carpet cleaners has never ever charged me double for my den. The front office should have informed me of this. This is no reflection on the technician. He was very professional. I would request that technician again. I do not think it is a very good business practice to quote a price at the time of booking the appointment and then when the tech gets to the job it is another price. For this reason I will not recommend zerorez.
I like that there was no strong smell. Also how quick the work was done. The technical was great and explained everything he did. My carpets and furniture look great.
Your representative, Mike did an awesome job for us! We had a real mess left by our contractors who remodeled our kitchen and master bath with foot prints and dirt everywhere. Thanks to Zerorez for making our carpets look new again.
Jay Murfield
The young man was so polite and courteous and seemed to really know what he was doing. The floor looks really clean.
Carpet was not clean and when I spoke to the tech about it he said it was because my carpet was stained. Well, of course my carpet was stained that is why I called Zerorez. He said he could try again but would have the same results. I informed him that I was not pleased and did not plan to pay for this type of service. He called his superviser and I got the same story until he finally ask me if they could try cleaning it again. I explained to him that if he same results was assured then why. He then spoke to the tech and after the second cleaning and about 45 minutes later the carpet was clean. This was not a pleasent situation for me and did not like the confrontation.
The product didnt leave any harsh smells behind and carpet's dried in just a few hours.
did a nice job but could have been a little better at the corners-very politeand careful with shoes-will use again
Several spots in carpeting did not come out. Would like to have the tech return and get the spots out of carpeting.
Carpet looks great and employees were very nice.
Excellent and professional service. Excellent and knowledgable carpet cleaning.
Like no residue left in the carpet and especially like the technician, Joseph. He was so courteous and professional.
Very professional and great results on our carpet.
Honest, no pressure to add services .
The dry time was several hours vs an hour or two that the cleaner mentioned. Also had to reschedule twice bc of a miscommunication we had asked for early as possible clean for dry carpets in the afternoon evening. Good thing we did reschedule bc the drying time was about 7 hours.
Also we rc'd a call the day before saying it would be bt 11-1:30pm and the next morning the tech called at 9 and said he was on his way.
Also he charged an $8 gas surcharge which was not mentioned prior.
Otherwise the carpets look good.
environmentally friendly