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based on 83390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Two areas in the living room that were traffic patterns seem to have come back somewhat after the carpet was dry. Is this normal? I vacuumed them, but they still seem to show darker than the rest of the carpet.
I thought it turned out to be a little pricey. Also, I really wasn't impressed with how the stone floors came out. They really don't look any different and I'm sorry I spent the money to do them. Carpet turned out absolutely fabulous but one area still isn't completely dry after almost 48 hours.
Tom was very professional. Gave me pointers as to how to keep my carpet looking nice. Was very polite and pleasant. He should get a raise !
The tech was great and very likeable...explained the service to me..'
the carpet looks great...
Service provider very nice . Well done. I have one spot that still shows. I paid extra for special treatment. The cost for extra treatments seem high and maybe not effective enough for amt charged. I also did a flush in one spot for 75.00$ when first solution was not totally effective. So I was charge the first $60 and additional $75.00 for one spot! Seem excessive. The original deal was a basic come on. I feel a little like I was taken advantage of.
The service technician was polite personable and firm
Professional and thorough employees, great results, no chemical residue.
staff are very professional, great at stain removal
The service was prompt and the carpet stayed clean. The people were kind. Even though the radio advertisement said that I would receive a jewelry gift card for a local jeweler purchase, that never happened and was never mentioned beyond the initial phone appointment.
My carpets are actually CLEAN!!! He removed spots that other companies said couldn't be removed. LOVE Zerorez!
My 10 year old carpets always look brand new! Your employees are always courteous and call prior to arriving...and they are attentive to get all stains up! We only use zerorez!
timely, green, professional, but most of all my carpets are beautiful
It's enviromentally safe
Green and fast drying. Tom was very professional.
The girl who took our reservation was not very pleasant and offered NO info about add on services like stain treatment costing extra, stain guard costs extra...our bill ended up being three times higher than we expected. Also, I didn't like being asked to write in our technicians 'compliment' notebook as he was processing our credit card. It seems like pandering for positive feedback.
serviceman was great, carpets feel clean and soft
No chemicals are used
Chem free
The skilled service techs. They were clean and courteous and professional.
like that there is no chemical residue that would linger for a while. the person who cleaned our carpet did an excellent job. he is a very good worker, an asset to the company.
The service guys arrived and very respectfully introduced themselves and both shared the concern I had because of my cats. I have more than two and there is just one cat that marks everywhere...at least often in the same places. They assured me that the type treatments could not really guarantee the full removal of odor but felt the follow up treatment with the bateria-eating process this would be better than what I faced without service. They were very expedient and through with great detailed work and the post treatment and departure was totally painless...very efficient.
I have had someone back out, but it is still not to my satisfactory for the price I paid. I also did not get the information on the jewelry coupon. Please forward that information.
Cleaned well. Service men were very polite.
Professionalism & courteousness of the tech, and the way he worked to make sure that the carpet was clean and we were satisfied.
friendly and professional service people.......and clean carpets!!!
Brandon, the tech, was very thorough and efficient. The products he used for the pet stains were great as there are no spots left and the house smells so fresh! I am completely satisfied. Thank you so much.
Quality and professional service. Dedication of technician to doing quality work. Polite, and respectful young technician.
The pet treatment service did an amazing job on my carpet that contained 5+ years of pet stains. You would never know to look at my carpet now! It looks awesome!!
Zerorez ALWAYS does a graet job on my carpets. They always look great once they've been cleaned. Carpets are never WET. They are barely damp & dry very quickly. I highly recommend Zerorez.
My carpet is so clean, even friends walk in and comment on how white my 11 year old carpet looks, thanks to zerorez. It feels soft and my house smells a lot better. My technician was very courteous and professional. He was very good about explaining the process and worked quickly. The entire experience was great.
The gentleman that cleaned the carpet was very friendly, knowledgble, professional.