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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very quick and polite
No residue and environment friendly!
The fact that there are no chemicals used in the cleaning process . . the clean smell after the carpets and the sofa were cleaned . . most of all - professionalism of the 2 gentlemen who did our house . . Randy & A.J. - they were amazing; A great asset to your company
Great
the young guy who cleaned my carpets on Sat, Dec 8 missed a few areas in 2 rooms so only about 90% of each room was cleaned. I think he was in too much of a hurry to be done as he said he had 8 jobs in the same day. Maybe that was too many for one guy to handle effectively.
The one and only thing I would plead your bussiness to do is be up front on your cost to clean carpets. The guy that came was very, very, nice. However, when I was told that the stairs did not count as a room, I feld blindsided. I was under the impression that I would have 4 rooms cleaned for $99 plus tax. I ended up paying $180.00. for 3 rooms instead of 4 rooms. The extra cost was for pet urine smell treatment. (and it still smells... Not as bad, but smells) I did not want to reschedule with another company when I was told about the extra cost for pet urine and extra cost for stairs, because I was on a tight timeline for an event. I was very excited about the great "deal" I was getting and shared the oportunity with my friends and family at the time. I will not recommend a company that is not up front with the cost after offering coupons on line or promotions through the radio.... then raising the cost at the sight. Not good bussiness practice...
I like the communication. I really appreciate the confirmation call and the call 30 minutes before technician arrival. The end result is also much better than what I experienced with Dalworth. The carpets look great !
I generly say if it is advertized on radio or t.v. it is not worth a flip ! Only time will tell, but up to this point we are very pleased with the way our carpets look. Maybe we have found a good carpet cleaning company.
the service was quick and did the job well.
Great service at a quality price! Thank you Zerorez!
Had to revisit twice. The trecnicians are great and seem to be knowledgeable. Your customer service is excellent, as well. The problem is that each visit I am told something that the previous tecnician may have done wrong. During the last visit I was told that the dirt began showing again due to excessive water being applied the second time. I was old that the carpet should be dry within three to six hours. As of this morning, it is still damp in some areas. It was still wet throughout, yesterday. If excessive moisture is the problem, I expect that we'll be seeing the stains again.
Please advise.
Very helpful and did a great job cleaning
very clean and loved the removal of the pet stains!
IT is "water" and not a chemical. Was so amazing to see how your machine was transforming my dirty carpet into a new looking carpet. The technition "Ernest" was very professionaly and helpful in answering my questions.
Jamal and Oscar were very professional and friendly. They did a wonderful job and seemed to enjoy doing it.
I was impressed with the ability to clean with no shanpoos or chemicals.
There are still stains showing in the carpet in my master bedroom and the carpet in the bedroom took almost two days to dry.
I thought the tech that worked on my carpet was great! Very polite and explained things as they happened! He was great and everything looks beautiful !
Scheduling was not real friendly and the animal stains showed up the next day
Dependable, great product, technicians are well trained, courteous and very helpful.
The service tech was friendly and good, the carpet cleaning was very good, but the service tech quoted me $30.00 for the carpet protection; when it was time to pay, the total was $180.00. He treated only about 400 sq. ft. When I mentioned his original quote, he told me it was $30.00 per room. I was very disappointed, since I had originally budgeted $99 for the work. I realize there is tax, and the $8.00 service fee, which is reasonable. I called customer service right after he left, and the reaction I received was 'I will talk to him so this doesn't happen in the future.' This doesn't help me now. Unless this is made right, I cannot recommend your organization.
Thank you,
First name removed M. Williams
The service rep did an excellent job on the carpets. However, I did notice that fixtures (dining chair, etc.) were really not moved. I did not expect heavy furniture to be moved, but the light pieces could have been moved. All in all, I will definitely use Zerorez again, and gladly recommend it.
Great job on making our 8 yr old carpets look new again.
The carpet is still not dry in certain areas. I had to run the room fans and the air conditioner yesterday and last night to try and pull the moisture out of the rooms...It got to cold in the house so I ran the room fans and the fan on the air conditioner. My dogs got home from the groomers at 5pm, and had to walk on the wet carpet. That was my whole point in keeping the two appointments coordinated, so that I could avoid this situation. I am writing this at 7:30 pm on Sunday evening 12-09-2012. The service tech said the carpet would be dry in 2 hours when he left at 12:30 Saturday 12-08-2012.
Zerorez is completely overrated! I asked for 3 rooms cleaned and sanitized for $99. That does NOT mean for you to come into MY home and pressure me to spend more money. $667 later my floors look decent but that money could've been put towards new carpets. I will NOT recommend your company to anyone ever!!!! How dare anyone come into my home and put me in an uncomfortable situation. I will be contacting the Better Business Bureau!!
You have cleaned our carpet a few times. This time it looks terrible. It looks close to the same as it did before you came. If I had been there, rather than my wife, I would have refused to pay the bill. In my opinion,the operator needs additional training. My wife will call you next week and ask you to send an experienced operator to redo the job.
Jared did a fantastic job on my house. I have kids running in and out of the house everyday and my carpets look great. I have recommended
Zerorez to my HOA members, family and friends. I used Stanley Steemer in the past and they did a fine job.......but Nothing in Comparison to what Jared and Zerorez has done for me. My carpet is soft and brand new looking. You would never guess I have kids or the carpet is as old as it is!
I won't use anyone else. Jared took pride in doing a great job. A rare quality these days.
Thank You,
Mary
The original clean was not done satisfactory. Left the house with spots after we paid extra to get the spots out. Had to call to have someone return and clean 2 spots. The next appointment was over a week later. However, the tech that came out the 2nd time was Ron Self, he is an awsome, caring and very knowledgable. He is truly an asset to your company and enjoys what he does. Wish he would have been the tech that came out the 1st time. He restored my faith in your company. Our next carpet clean we will make sure to ask for Ron.
Thank you.
I love the non-toxic qualities the most, but the technicians that were here were awesome!
The in home rep was great.