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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Teck was great. He explained what he was going to do, did it and did a great job!
Whatever products you use are extremely successful in cleaning our carpets. The fact that you offer tile cleaning, sealing, and buffing makes Zerorez a full floor cleaning service!
It worked. I had a giant sweet drink spill in the game room which had been professionally cleaned before. The stain came back and kept getting worse. I called Zerorez after an ad on the radio. I was skeptical that the outcome would be any better. That is why I waited a month to answer your survey. I have checked the area every day and even after more than normal foot traffic it still looks clean. I am very pleased and will call Zerorez again as well as recommend it to friends.
I was not impressed with the level of cleaning in a couple of areas in the house. I can still see some stains/dirty spots in the carpet.
Dries quickly and it was great for my allergies.
The young man was on time, let me know he was on the way, and did his job efficiently. Things look much cleaner! The spots I really wanted taken care of are wonderful.
I sent an email earlier to customer service about wanting a refund. The guys how did the carpet service was very nice. I'm not happy with my carpet. I paid an extra $60 to get a dog urine stain out of my dining room. My dog urinated on my carpet on Sunday. So I then called Zerorez Monday after hearing the commerical on KLTY. I signed up for 3 rooms for $99 and the guys talked me into an extra $60 to get the stain out. Last night the carpet looked okay but today when I got home from work I see the stain is back. The $180 I spent on carpet cleaning did not work. I want a refund o
Our 9+ year old, off white carpet looks amazing.. all thanks to Zerorez!
It works! You even got the tough stains out of our bedroom carpet.
you came to my home and quoted me $600. i had stanley steamer come out for $170
I enjoyed the friendly service and professionalism of your technicians. They were knowledgeable and very personable. Zero rested a great job cleaning my carpet. Please give my congratulations to Randy and his partner on a great job done.
Not overly impressed with the results.
Furniture clean price seemed a little expensive but, I knew you guys did good work. Maybe would have done other couch if there was a repeat customer discount or a little less. Service was great.
I really like the fact that once the carpets were dry, they felt clean. The dirtier areas took a little longer to dry but overall they looked fabulous.
I like that the products used are biodegradable and therefore safe for children and pets. Your technicians were great! Very personable and knowledgeable. I will use you again.
The first time I used zerorez, I was totally satisfied. This time the baseboard area was not cleaned and I had to request them to come back to clean a path in the living room area. The tech said that it would not come clean because of the light color of the berber. I felt that when I clean the carpet myself that I can get it cleaner. The tech was nice; however.
If not satisfied you will make sure a customer is. Very knowledgable people.
Thanks
No use of soap. I like the machine used to bring the carpet fibers back up and pull ground in stuff out.
Our carpet was a terrible mess and I was surprised at how clean they where able to get it! I was very very pleased! Stains that had been there for years are now gone!
I liked the operators, the smell of the house, and the excellence of the job. My carpets were really soiled and somewhat stained. They were beautifully restored.
Effectiveness of the cleaning system. On the pricy side, though.
I thought Darwin did a fantastic job on our old, worn white carpet. I like the fact that all the products were non-toxic.
No odor quick drying, stains came out.
Best workers in the business, and best results. I will never use any other carpet cleaning company again. The dirt goes, and stays gone, unlike the others, where my carpets look dirty again in a few weeks.
We are formerly highly satisfied customers who have become increasingly irritated by this Dallas franchise's operations and methods.
For example, our most recent (and LAST) appointment was scheduled two weeks ago when we requested a morning appointment and a specific technician. Of course they called to inform us that our appointment was 7PM and we could not request a specific technician.
Now, after the appointment, the carpets look like crap...stains remain...the fibers are stiff and "crispy" to the touch (they crackle when we walk).
I would appreciate a phone call from someone very soon.
Phone number removed Sincerely, Name removed
The fact there isn't any soap or chemicals.
James Branch was professional and capable while performing the cleaning service. He also was very good at informing us of the procedure and the effectiveness of the products used.
Not high pressure
Prompt and professional representatives...love the lifetime filter.
Great experience.
Our service guy was very good. He was fast and when he realized the office had billed me for 5 rooms instead of just 3, he fixed it on the spot. I was very impressed that when asked if he liked working for the the company, his reply was "I love it." That is so nice to hear these days. You have a very good and loyal employee, you should be very happy.