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based on 85476 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked that it is an environmentally safe way to do our Spring cleaning!
On Dec 20 I got your estimate for stripping/refinishing our saltillo floor tile. At that time I said that I would also like an estimate for doing the carpeting. I was told that if you got the tile job, the carpeting would be done at no charge. You finished the tile on Jan 24 and I paid for it at that time. But I have trying since Feb 4 (with no success) to get you back in to do the carpeting. It was scheduled for Feb 17 (I think), but that was canceled by you folks. We were out of town Mar 9 - Mar 17, but there were no e-mails or voice messages attempting to schedule a date. My concern is that you have already been paid and I have disappeared from your list of priorities.
Zero Rez did a great job on our carpets.
I would like to make a comment about the two gentleman that came to our house. One of the men (Roger or Rodney?) was brand new (2nd day) and the lead guy that was supposed to train him is not a good trainer at all. He did not show Roger/Rodney how to do anything, but was all too quick to point out when he did something wrong. If you do not show someone the RIGHT way to do something, then don't get upset when they do it wrong. The lead guy also refered to training the new guy as "babysitting". As a customer, I don't want to see or hear this stuff. As a manager, I was appalled. Hiring a new person is a big investment for a company and if I were Roger/Rodney, I would not put up with being spoken to like that and this could mean high turn-over for Zero Rez. You need to be aware of this so you can "train the trainer", or remove the lead guy from his training duties.
Did an excellent job, prompt, courteous.
Very knowledgeable tech and also very polite; did a good cleaning job; efficient and thorough.
I like the technicians and I like the way my carpet looks after a cleaning.
I can trust the technicians to do a great job. Zerorez is the only carpet cleaning company to touch my carpets.
Great customer service
There are still large stains in the Living room and Dinning room. You are scheduled to come back for a re-do.
The cleaning works!
My carpet looks great and smells so clean in the rooms where they cleaned. Truly a good spring cleaning!
Joe was so professional and I really enjoyed having your team clean my carpet and couch.
Thank you for your dedication to professionalism and backing it up with a good product.
we live n a condominium - needed a "portable" which the technician did not have on his truck - goes back to Carrollton to retrieve a unit - gets back to our house around 6:30 pm - hooks up the machine (which he said was a rental because all of their others were in repair) - water spills out on my hall floor - trips our circuit breakers several times - aftr hearing numerous ads on KRLD and readin the websit, I was stunned at the sequence of events - terrible experience
two out of three visits exceeded my expectations as far as professional staff and cleaning power
The person who came to our house was very friendly and gave us free protection on our living room carpets. Very sweet! The carpets look brand new! I couldn't believe that he just used water to clean them. I will always use and recommend Zerorez. Very happy customer! :)
The carpet looked BRAND NEW !!!! I was amazed, I have pets and did not expect it to look as good as it did. I had heard of your company thru KLUV, Jody Dean and thought I would try it. I am so glad I did.
Everything was good. Nothing to change.
Decrease all the extras charges into an alternative fixed price menu. This would be good online so customers would be prepared more fully.
Do not leave residue. Friendly and affordable
I was a little concerned when I found the carpet in the upstairs area was bowed up in two places. It would have been nice if the Zerorez representive would have mentioned that it would return to a flat surface when it dried, which it did by the way.
Did a wonderful job, on time
I like the steam cleaning and the use of less chemicals.
Price is higher
My carpet is as clean as it was the day it was born
friendly service men
There are to many upcharges, such as $10 fuel surcharge, $60 pet treatment, substantially more for stairs, etc.
Had to have a redo of one room as it was not cleaned thoroughly, but otherwise satisfied. Will likely use again.
The Tech was very hard-working and obviously motivated to help me get the results that I desired. Great service and I will be calling Zerorez again in the future.
I am very impressed that your cleaning products do such a great job - and it is done without harmful chemicals. It is safe for pets and children! The service was very good. Darwin Harrison worked hard to clean the carpets and the kitchen tile. The result is great!
Nothing at all was negative. Gentleman was very pleasant , professional and appropriatly engaging. I just couldn't SEE a difference after the cleaning, however know there HAD to have been. I will use again and have recommended you.
The service was timely, my technician (Kermit) was very friendly and accomodating, the carpets look good. Good value!....however, I did not get my $100 gift card as advertised...