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based on 85476 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
punctual and very helpful!
the technician would not accept my Home Show gift certificate as promised by the Home Show representative.
Had a tech come out to give an estimate, then on day of appointment were to the tech had missed some things and price was almost $300 more than estimate
The carpets were actually clean. All the others I have tried did not work. When the carpets dried the stains were still there. With Zerorez the stains were gone!!!
no smell and the drying time is great. great people and love the booties they wear. also, none of that pushy "upgrade" speech. already told a lot of friends about you.
i liked your service and the technician who came to my house. but you are clearly among the most expensive and the final price was even $70 higher than initially quoted. my carpet was quite dirty and the technician worked vigorously to get all of the spots and soiled areas. there are some still left and for what i paid i would have expected a little better results. in accordance with the warranty, i am going to request that a return visit be made for a second attempt. that will be the real test. based upon that warranty compliance, i would definitely consider future service and referrals.
Very professional technician, worked with us to schedule a convienent time.
Speed of service and professionalism of employee
job well done!
Excellent results and environmentally safe.
Richard was very professional and friendly and did a great job. In and out quickly. Not a problem for me but wasn't told you didn't move furniture when ii made the appt.
I feel that I made the man who came out mad when I explained my carpet problem, that I would be getting new carpet in the next week and just needed two rooms cleaned because company was coming. I agre
No smell and did a good job cleaning the carpet.
Problem still not resolved.
you came back out to insure that the job was done correctly
I don't know. The first treatment had extra work included. Results were great. Supposedly the second treatment has some additional treatment but my carpet did not smell near as clean and fresh as the first time. It made me wonder if the cleaning solution wasn't diluted. I will use you again just to see how it comes out the third time.
Looked great when left, found a few spots after it dried but didn't bother me much, looked a smelled clean, but within 2 weeks traffic patterns re-appeared. Probably still clean, doesn't look dirty, just old, but I had hoped that since it wasn't stained that after cleaning the old dirt and natural oils out it would retain the un-worn look. Didn't think it would as it is over 11 years old, but commercials led me to believe it would.Secondly, to the best of my knowledge I have not yet received the $100 certificate to Fuller's jewelers - can you look into this for me - thank you
My carpets get very clean!! And the price is right!
Joshua Lee was very friendly and helpful. Great service.
My wife was impressed with the tech. He was very helpful that day as we had some other issuing going on at our home that day. Please let the tech know we really appreciated he professionalism !
Environmentally safe and friendly.
Very proffesional and knowledgeable representative
I have not yet received my receipt via email for the payment of the cleaning. Please send the receipt.
Technician Tom was very professional and extremely knowledgable and helpful. Our carpets look brand new.
The arrival time was 11-1. I got a call at 12:50 there was a family emergency and they had to find another truck. I received another call at 1:30 saying he would be there in 25 to 30 min. Zerorez arrived at 2. He looked at my 8 rooms to clean. He said the stairs could not be counted as a rm and it would be 3 dollars a step. ($72). He quoted an extra 12.00 for 4 rms upstairs for disinfectant. He also cleaned a sewing rm chair for 60.00. He quoted me 490.00. I wrote a check and When I asked for the receipt he said it would be on my email I was charged for an eighth rm plus the stairs. There are only 7 rms carpeted and he charged me 80.00 instead of 48.00 for the upstairs disinfecting. I called immediately to complain and was told Brad, the manager had gone for the day and would return my call. Brad never returned my call
My carpets looked brand new and the technician was knowledgable and professional.
My carpets look clean and have no "cleaner" odor. The 15 yr old, never been cleaned before, area rug which the technician cleaned in place looks bright and new. He is very willing to come back ASAP to hit those persistent pet vomit spots that didn't show up until the carpet was dry.
Cesar was wonderful! Because we needed pre-treatment, there was an odor but I will say that the carpet dried faster than usual. The cost was about $100.00 more than I usually spend, which surprised me. Many of my friends are watching expenses. You advertised 3 rooms for $99. but the cost was over $200.00 in the end. I AM pleased with the work and Cesar was prompt, polite and an efficient hard worker who explained everything to my husband and me.
Generally picks up stains that others have not and keeps them gone
Professional, courteous, and probably most important my carpets look amazing.