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based on 83392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It works! Your employee Ernest was wonderful and did a great job! It was a great experience!!
safe for pets.
I liked it my only disappointment was I recieved no offers they announce about a fuller gift card if you mention Jody Deen I did then they offer 89.00 cleaning very upset .
My quote over the phone was three rooms for $99. My bill was for $136. The tech said my master bedroom was oversize since the bed was not there?? He said it counted as two rooms. Then he charged me $20 for my bedroom closet?? You should have charged what you quoted..
The gentleman who came to the house was wonderful. He did a great job and was extra careful of our new paint job. The phone and office staff was another matter. We booked well in advance and requested morning, the person taking our appointment said we were the only ones on the books and morning would not be a problem. We received the confirm call and were told we would be in the late afternoon and there was no request made. We confirmed 5 times with the person taking the appointment the the request for morning was there. Terrible service except from the person who actually did the work for us. I would rather do business with a company who honors their commitments and owns up to there mistakes rather then telling the customer to bad we don't care. Until I asked for a supervisor I was told nothing could be done...but having worked in the customer service industry for nearly 30 years this is an excuse made by someone who thinks they have a little power, well sorry my money and those that I tell really have the control. Retraining would be in order!
On time price was different than what I spected
Your technicians were very professional and pleasant to work with. I appreciated the fact that you are ecologically friendly.
No chemical smell! Just fresh & clean. Seems to dry faster than other cleaners.
The professionalism of your staff.
Joe was great!! Polite, efficient and very thorough!
it did not smell after it was clean and it drys quickly
Thank you
Name removed
Very effective , smells fresh, fast and fast to dry
Be more precise about drying times. Gimme a brochure as opposed to up-selling. Wear booties. Leave a mint on my pillow.
Chris very professional. Great job on carpet. Spoke well of the company and products. Great experience. Thank you.
A quick and thorough cleaning of carpet! Appreciated the friendly and knowledgeable technician
Complete cleanliness.
Others companies we have used in the past moved the furniture for us, moved it back, and vacuumed. I also felt the price was higher than we usually pay. I had heard your advertising on KRLD & wanted to give you a try. The technician worked hard and the rugs look good, but can't tell a huge difference to justify the additional cost and work on our end.
My usual company vacuums the carpets first and rakes them after the cleaning.
Your commercial makes a statement that the person's carpet looked like it was brand new after treatment. That is hardly the case with mine. There are some areas that did not come clean, even with repeated attempts by the tech. I was told it was wear in that area and there was nothing further to remedy the situation. I have a berber carpet that is about 8 years old. You need to consider revising your commercials if you can't live up to what they say.
The employee that came out was friendly and professional.
My carpet was pretty bad in the traffic area. I think my expectation was a little high. I told the service guy that I didn't think it would come all the way clean and I think he did not spend a lot of time. He was in and out in 45 minutes.
Cleaner really knew what he was doing. My carpet looks and smells like new.0
The carpets looked new when the job was finished, the employee was very thorough and helpful. I could not believe the "sudsy" residue that came out of my carpets! Would definitely use Zerorez again and recommend them to all of my family and friends!!
We liked the pet friendly products, limited drying time, and the service associate that cleaned our carpet. Service man was friendly and knowledgable.
Your technician hit my car when he arrived and as of today, that damage hasn't been addressed. The insurance information provided by your employee was false.
Punctual, good customer service and the job was done quickly.
I was very pleased with the results. My carpets and rugs look wonderful. Anthony is quite competent and represents your company very well. We will call Zerorez again when our carpets need it.
Joseph H. put in the extra effort to ensure that I was satisfied with the service which I really appreciated.
I like the fact that you use a green product and the thoroughness of the technician to do the best job possible as well as educating me to maintain the carpets in the best condition possible.
The cleaning was done quickly and well. The men were nice and answered all our questions. Best of all was that there was no harsh chemical smells on our carpets or in our home!!!