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based on 83398 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service very good. Products good; especially happy with the bathroom tile cleaning.
Brandon was very professional, He first used a nifty blacklight to find pet stains in the carpet then recommende that we treat in several rooms. He explained the process and asked for any concerns that we had. He called his supervisor to consult on how to get rid of cigarette smells. Most imnpressive was that Brandon knew his task was to get our carpet clean, not to just clean our carpet. Believe me, there is a big difference. Zerorez will be added to our team! There is no need to try anyone else.
Luke did an excellent job getting the pet/miscellaneous stains out of our carpet and answering our questions about follow-up care. We were very pleased with the results.
My carpets are cleaner looking and smelling than they have been for years - AND - we have dogs! Darwin was pleasant, thorough, and professional.
Thank you Darwin and Zerorez!!!!
Outstanding service, knowledgeable and friendly employees! Extremely pleased and will recommend to one and all!!!! Thanks.
The stains on the carpet came out better than I expected. The gentlemen who did the cleaning were very personable and friendly.
The heavy traffic area along with the carpet edge where the tile meets still looked a bit dirty.
The customer service, the patient of the person that did the work, he was excellent!!
Your technicians were great! Prompt, polite and informative. Thanks so much!
I have two dogs, and your products made my carpet look brand new! I couldn't believe how much dog hair was still stuck in the bottom of the fibers on the carpet after thorough vacuuming! Yuck! And, I didn't have to worry about harmful chemicals hurting my dogs. I am breathing much better now! Thank you!
So glad you also offer carpet stretching, as well as cleaning with no residue. Ron Self did a wonderful job! He's very pleasant and informative, and did an excellent job on both stretching carpets and cleaning them - carpets were trimmed and tucked well, and looseness eliminated - and now they're also clean. I would recommend my friends ask for Ron Self when they contact Zerorez.
The people that come to the house are friendly and efficient. The stains on the carpets come out and the carpet dries fast.
You're a world-class operation -- great product & wonderful employees!
I would like to commend Tim and his co-worker for doing a good job and being courteous and professional.
No chemicals, dries quickly, friendly representatives, quick response time.
Be more clear in initial conversation as to what charges can be expected if you have pet odors
When the carpets had been cleaned, I asked how long it would be before we could walk on the carpets. He said in about 3 hours. I wear white socks around the house when I walked on the carpets they were all wet and my socks were wet and brown from walking on them. So I did not walk on them again until about 7 hours later when we went to bed and the same happened. the socks got wet and turned brown. Also the path we use when we come into the house looks much worse now than after the years it had been before your cleaning them. We were told that we would receive aq $100 dollar jewelry gift. What do you think you can do to make it right. I am not mad but disappointed. May love and light guide your way and have a great day. First name removed
Prompt & courteous
Made my place look like it was like new when we moved in.
Thanks guys!
I was promised a phone call a day or two before my cleaning to let me know when the tech would be there. I did not receive a call.
The tech that came out to clean the carpet needed to call the office for assistance with a piece of equipment. He did not know the telephone number for the office or have a phone. Did he just start with the company that morning? Make sure the techs have the proper training and equipment.
the crew was on time, they were neatly dressed, they were friendly, they explained what was possible and what was not based upon the condition of the carpet. the results were better than I expected. We will call you when we need the carpets cleaned next time.
Josh was so polite and explained all the services they provide AND made sure we were ALL on the same page before starting.
Guick service with ggod clean up. Fair pricing. Carpet wheres fluffed.
The no chemical aspect and great and thorough cleaning.
They work! Also your people are very knowledgeable about your product and how it works.
No soap!
Our carpet wasn't great between a dog and a kid but now, it looks like it's brand new!! I keep just staring at it amazed. Great job!
The zerorez rep was very helpful in explaining all of the services. Our carpet was dryer after the cleaning than in the past when we used another company. Our carpet and sofa look new again. I have already recommended your company to my sister-in-law.
pet odor removal
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