What our clients think of us!

I was not informed by the techs that some of the stains were not removed

The technicians aim to please and are not satisfied until you are satisfied. I like the more natural cleaners, which did a great job on my carpet.

Efficient. Friendly. Professional.

The technician was professional and knowledgeable regarding cleaning my carpet. I would recommend zerorez to my friends and family.

We are always pleased with your service techs and their quality of work.

one of my rooms did not clean well for the first time.

When I made the appointment I thought we included the closet in the master bedroom. I might be wrong on that but I wanted it included and I thought I mentioned it to the call center. I showed it to the technician who said he could do it for me. Upon completion of the job, I noticed it was not done. Since it was late Saturday I decided to just wait and call in today on Monday. The person I spoke to said I did not pay for the closet but since the technician said he would do it and didn't, they would send someone out today to clean it between 4:30 - 6:30. I took off work early and got home at 4:30 and stayed until almost 6:30 but no one called. Since I had plans for later this evening, I had to cancel the appointment which did not seem to bother the dispatch person at all. I was not asked if I wanted to reschedule or anything which I found a bit odd. Just got an "OK" and that was it. I guess the bottom line is that if I did not pay for it, I'm not due anything but would have gladly paid to have it done. Last, if you can't make the appointment or see that you will be late, just let me know. I could have stayed on my job and not taken off early.

Cody was a very personable person and representented Zerorez very well. I will recommend your to family and friends.

I am tired of when your associates come on sight and they continue to try and sale additional items. I have used your service enough to know what I want to have done.
Also, this time ther seem to be a moldy smell to the water. While the carpet dryer quickly it has not smelled good

They did a superb job of getting out stains--including silly putty type material.

We had spots show up on our carpet within 24 hours of having it cleaned.

There was a high traffic dark spot in the hall carpet, right outside a bathroom door, not a stain, just high traffic area, and the spot came back the very next day after we had a party. Everything I have ever heard or seen indicated spots like that would not come back, and that the carpet would look like new. It looked like new in that area for one day.

Our service tech was excellent and went the extra mile to get Silly Putty out of our carpet.

I liked that it was not harmful to my animals and did not leave a nasty residue on my carpet.

Everything! On time, efficient, friendly technician!!! Great system! Took care of a VERY dirty apartment carpet with ease. Dried quickly. No crunchy carpet after the carpet dried. My husband and I are looking into having our carpets done at our home. Thanks!!!

Nice and knowledgeable carpet cleaner. Willing to accommodate changes. Good service.

Pricing on the tile cleaning was outrageously expensive. I don't see any big change from the cleaning that cost me over $500. I would recommend carpet cleaning but not the tile cleaning at all.

The bad stains in my carpet came out!

As your records might show, the technician that came in the morning coudln't get the equipment to work. He made a mess and I wasted my whole Saturday trying to get my carpets clean. Finally another Technician showed up in the afternoon and he fixed the mess left by your morning employee. JB was great but the morning episode ruin the whole experience for me. I would like to wait a week or so to see the results of the job done. Thank you

Carpets looked like they were brand new.

Timely arrival/fresh and clean carpets/short dryin time.

Cesar was on time, courtious and very professional. He worked very hard to make sure things were done properly.

I didn't really notice that my carpets had been cleaned, except in one small
spot that was treated with a spray. Other than that, it looked liked they'd been vacuumed and that was all.

Marks in carpet are reappearing after only a week and the upsell at time of service was excessive.
Thanks,

Name removed

I was never told there was a fuel charge-not at the home show
where we signed up for carpet cleaning nor by the tech
that cleaned the carpet. The additional charge just showed up on my credit
card statement. I am very disappointed that Zerorez conducts business
in this manner. The tech told me my credit card would be charged
$149.,and that's what I expected to see on my credit card statement.

Some bleach stains on carpet

Loved the way the carpet smelled, looked, and the overall service

Technician tried to fix another technicians seam and was unable to do so. Noticeable patch - does not look good.

The most recent attempt to fix the area where the technician tore my carpet has resulted in an unsightly patched area. Unfortunately it has taken Zerorez several attempts to try too fix this and management was unwilling to fix it correctly (carpet replacement versus saddle seam). I am sad to say I cannot recommend Zerorez for carpet stretching or any carpet work (other than maybe a basic cleaning). I have worked with the company patiently to try to resolve this but now I am quite upset at how terrible my carpet looks and don't think Zerorez has the resources to fix it. I wish I could rewind time and not have engaged Zerorez so that I could have my original carpet(the carpet wasn't even that dirty) and just have it the way it was and my money back. Unfortunately during this 8 week process two of my neighbors have needed their carpets cleaned and went with other vendors and have been completely satisfied - they did not go with Zerorez due to my experiences.

Very professional. Explained to me what needed to be done. Amazing how much dirt that machine can pull out of carpet!