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based on 83399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It only took him about 10 minutes to clean 4 rooms, and they do not look good after he was done. :(
The service was great from the beginning to the end. Very professional and understanding.
Technician explained process and expected results and answered our questions completely. His work was thorough and he explained the drying time and process. A small high traffic hallway that 2 other carpet cleaning services had not been able to get clean was the true test. We are thrilled with the results. The carpet is soft and plush. Thank you Zerorez.
You are be best in carpet cleaning.
Green, No soap residue.
Well first of all, the driver almost ran into my car backing out, and second my carpet doesn't look as clean as it did the first time I had it done by this company
Everything, the carpet looks great and I loved the kind and courteous service.
Timely, appears to be effective.
Estimate time of drying with protectant at 12 to 14 hours with fans not 4 hours.
Very clean feel to the carpets. Don't smell like wet dog afterwards, or during the drying process.
timeliness, friendliness, quality work.
My window time was 4-6. I left work early to be there. Josh Rogers arrived at 8:30. He did not know what the job was at my house...cleaning air ducts. He did NOT have a ladder. He did not have a SCREWDRIVER to take the vents off. He tore the newly plastered and painted plaster off the ceiling when removing the vent. His machine broke down at 10:30 after cleaning only 4 out of 14 vents. He left a mess on the floor. When I asked about cleaning it up, he said he only cleaned up on carpet. After 2 hours the job was incomplete but I was still asked to pay for the 4 vents. I have movers scheduled for Monday morning. I wanted the vents cleaned before I moved in. That is why I allowed him to begin the job 4 hours late. I am very disappointed in this service. Josh was very nice but ill-prepared for the job at hand.
your technician was on time, was very personable, very informative, and did an excellent job.
on time - neat- cleaned well
Dumping a bunch of liquid on my carpet without asking first as a sales technique is wrong! That's just too much theater. And then saying it would take 4 jugs at $75 dollars each, but I could get a special for only $150. Really? What kind of carnival are you training these guys for? When I told him to stop selling me, he assured my he wasn't selling... That was a lie. The whole script was just over the top.
You have a good product, don't trash it with those gimmicks.
The technician was very friendly and helpful.
The carpet guy was nice... Your time and service need improvement. We were scheduled for Friday, you didn't show up. We were moved to Saturday and I had to call to get someone out here Saturday.
It was a great experience. Quick, and really cleaned the carpets nicely. I have already told friends about the service. The pet cleaning fee was steep, but worth it we hope.
I was very happy that the carpet looked like it was new. Ryan was super and did a fine job. I put u on my Facebook page!
I was extremely disappointed with your pricing structure and the attitude of your young employee. Upon his arrival, he was very courteous. After he told me the price to clean my carpet (almost 900.00) I politely informed him we were selling the house and only wanted "eye candy" treatment. He continuosly told me by not using his 75.00 a gallon treatment, I would be making the worng choice. He then told me he would do it for 367.00. I was appauled that you would try and charge that much in his first attempt and then suddenly reduce his price over 500.00, this is simply absurd. After we agrred on that, his whole attitude just changed. He then asked me to borrow my tools to change some attachments on his machine (this too was very disturbing that a person would not have the proper tools to do his job). Upon completion, there were still stains all over the stairs, the job was hap-hazerdly done. I asked him how much it would be to clean 6 dining room chairs, he said 20.00 a piece, Really, 20 a piece for a small pad. I elected not to have that done. When he told me how much it was, I jokingly replied, "how much of a discount did I get for you using my tools", he responded by saying, "good luck with that". I said sounded about as stupid as 20.00 a cushion. He told me to sign his paper, didn't say another word and simply walked out.
I like that you don't use any chemicals!
Your technician was phenomenal. Personable, funny, obviously loved his job. The carpets came out clean and spotless. Didn't really like the "texture" left behind the process, but all over pleased.
Cleaning without chemicals and soaps.
Very professional service. Cleaning is second to none.
It's pure.
I never received my fuller gift card.
honest and prompt
The technician was professional and curteous
Although the young man (I'm sorry, but I forgot his name)was very nice and likeable, I was taken back a bit when he just walked into my house without ringing the doorbell or knocking; he saw us through the glass door and just came in!! The sofa I had cleaned was soiled pretty bad, I'll admit, but it doesn't look much better than it did; maybe a little brighter; the soiled areas are still noticably soiled. Crayon marks did not come out. Also, he left a dirty spot on the rug the sofa sets on.
On time. Removed a stain we thought would not come out.