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based on 83399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Overcharged for stain removal and didn't even take stains out. Overcharged for stairs that were quoted $75 including landing and then charged $20 for landing. Carpet looks exactly the same before and after... looks like it just got vacuumed.
Service was wonderful, friendly & punctual. I like the idea of cleaning without leaving residue behind.
The cleaning of the bed was not what we expected. Did not work on it very long.
Our tech JB was fantastic! Last time we had our carpet cleaned the tech said that was the best it was going to look which was just okay. There were still stains and traffic areas that were clearly still there(our carpet is 7 years old0. We have plans to replace the carpet so our expectations were low - we just wanted it ot be clean. JB make our carpet look almost new again!!
I have a follow up visit scheduled for this Saturday to follow up from my Tuesday cleaning. There were still spots in my carpet and I was left a large white stain on my stone circle drive. This was the second time I have used Zerorez and NOT happy at all after spending over $400 the second time. Unless Saturday's appt corrects the issues I WILL NOT use Zerorez again and not recommend to any family or friends.
The lack of chemicals.
Daniel was our service provider. I can only say that it has been a extremely long time since I have been impressed with such quality service. His work ethic and professionalism is very rare. I do not normally provide feedback when service is acceptable or even "better than most" as that's what I feel like I pay for. Daniel is an outstanding representative for your organization. And my carpets look great!
Carpets always look like new with no residue
Honesty and professionalism of the service provider .
loved the hose from van coming into the house - house feels VERY clean and smells very clean!
He was on time! The quick cleaning of bad spots on the carpet!
Non toxic
phone call to customer not e-mail
It is clean!
The carpet specialist who came to our home was so professional, very courteous. A company might do a wonderful job advertising, but it's your people out in the field that leave us with an impression of your company.
I'm not sure. The young man who seemed to be the senior member of the team was just so flippant that I had the idea that he could care less. The other man, George, was just learning his job and seemed to want to do a good job.
I left the two of them to do their work and I don't think they moved the chairs or even the pillows on the floor. When they left, I felt I had received a "half-baked" job.
That there are no worries about the harmful effects of chemicals. Also, the two babies slept right through the carpets being cleaned. I was afraid the noise would be much louder.
That the carpets look so nice but must admit I was disappointed that the stain by my daughters bed did not come clean. I know that he worked on it but said he couldn't get it out. When asking my daughter what had caused the stain, she said she had spilled a soda on the carpet. After learning what type of stain it was, he said that if it was soda, he normally could get it out. Is there anyway that someone could come back & work only on that stain especially after we spent $1,000.
The Tec was on time, courteous and knowledgeable. He did a great job got out all the stains including pet stains. We are very pleased.
The gentleman worked very hard to get the stains out, even tho they did not come out, but lightened up some. The house smelled nice and clean with what product he used. Very good job!
I was very impressed with the brush machine that worked the cleaning solution in the carpet and pulled up the nap, made my carpets really look clean and also new. my carpets are going on 10 years old, and from me taking excellent care and having this cleaning done I want be out the expense having new carpet installed
The carpets looked nice, but the technician was careless when he was moving my dining room table and took the paint and texture off of the wall. It is about the size of a half dollar.
good sewrvice guy came out and the carpets look great and a decent price
I was very impressed with Ron. He was very helpful in us making a decision on our bathroom floor! And with him giving us the help with removing the carpet in the bathroom and didn't charge, I will always come back to Zerorez for all my flooring needs!
I really like the email confirmation and the call the day before, confirming the time.
Jared came at the appointed time, he went above and beyond my expectations in getting out stains that I never thought would come out, and he finished in less time than expected. He was very polite and efficient. I will definitely continue to use Zerorez.
No chemicals; Got the soap and dirt out of my carpet others left behind. Friendly and knowledgeable service technician.
Justin was our technician, he was punctial, courteous, friendly, and efficient. He answered all our questions and did an excellent job on our carpets.
Our last cleaning was really nice. The carpet looks great. The person that did the cleaning job was courteous, conscientious and did a great job.
The young man's name was Herbert LaMarqe. Next cleaning I have done, I want him to do the job.
Thanks
My floors are a mess. White chalky coating everywhere. It is now all over my dark hardwood floors. I have mopped and vacuumed and mopped and vacuumed and mopped some more and it will not go away. Technicians had no idea why they were called to my house and were surprised that I had tile flooring and needed just a few small touch ups done from original cleaning just a few weeks prior. Technician knocked a statue off of desk while looking for electrical outlet and the statue shattered everywhere. All this damage was done is less than 45 minutes...total time they were here.
Areas that needed touched up are no different than they were prior to yesterday and my floors are a mess. I do not know what can be done to redeem this situation. I do know that my neighbor that recommended Zerorez cannot believe what my floors look like and will not use you again either. This is such a disappointment to me and I hope I can get my floors back like they were before yesterday.
More services included in basic price, too many up charges for additional work. This was especially true since I only had 3 rooms cleaned.