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based on 83389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zerorez is the best for carpet cleaning. Thanks for the great job.
I do not feel that my carpet was cleaned well. It still had a thick layer of dust along the edges. That part was no big deal. The real killer for me was the upcharge. I did not add any services over what we discussed on the phone, but my fee went from $433 to over $800 due to me having some type of unique tile/stone. I would have sent you folks away upon being told this ridiculous/surprising upcharge, but I was on a time crunch. I would never treat a customer that way in my business.
I specifically needed smells taken out of an area in my carpet. The smell is worse than ever and some spots are worse. Have used y'all several times before and it was not like this
They did a very thorough job, where polite and helpful….very happy with them!
Was so pleased. Keith was so nice and wanted us to be completely satisfied. He did a fantastic job and we also got the protective final spray he recommended. Great job and will for sure tell friends and family about Zerores.
One suggestion about A/C vent cleaning: Apparently you no longer take any vent covers off to clean but the web site shows a picture of a technician removing a cover on the floor. This photo was misleading when my A/C was vacuumed from inside the unit but not at each vent cover. I felt like the service was lacking a full cleaning.
I still had some small stains in my carpet. They were so small that I didn't think I needed to bring up the spots because I thought the regular cleaning would get rid of it.....Also, my carpet is not very old. It really didn't look like getting it cleaned made it look any different.
No residue. Quick service. Nice techs.
New Brown spot has emerged after cleaning. Please re-service to remove brown stain. It was still damp 48 hours after cleaning!
The tech was knowledgeable on removing stains and did an excellent job. He was quick and professional.
Promptness to my appointment. Friendliness of the tech. Thoroughness of the service. We have 2 dogs and needed a move out cleaning for the carpet. Zerorez left the carpet so clean and smelling so good.
Carpet looks and smells great. Professional and friendly service. Reasonably priced. On time and quick service. Very nice technician.
I'll definitely call them again.
Great service. Showed up On time and cleaning is good
Both sales representative and carpet cleaner were friendly and professional. However, there seems to be a disconnect between them two. Sales representative assured we could complete my cleaning using two transactions; carpet cleaner also assured me I would get two receipts; I never got two receipts as I had requested. I called to ask for two receipts and was told I could not be done.
Very professional and proficient and customer service is always great and no matter the technician.. they always are fast
I love the way my clean carpet looks.
The cleaner (Fabian) was very professional and friendly.
I WILL use your services again.
Clean carpets!
Prompt service, good technician, good product
Customer service and satisfaction was great. Zerorez is my new cleaning service providers.
Did a great job! The technician was professional and worked to get the puppy urine from the carpet of my client's home.
However, I do not like the way you do not disclose ALL probable costs. For example, each stain costs a dollar amount, $75.00 for each stain in my case. This is not a small amount for a stain and so that should have been disclosed when I was placing the order.
The response should have been:
There is a $75.00 charge for the stain, and each additional stain is $75.00.
So the cost adds up and I have seen another review stating the very same thing. That the bill was a lot more than originally quoted. You really need to outline the homeowner's expectations.
I know why you do it, to get the business. But it could be seen as a "Bait and Switch" approach.
The product is wonderful. The carpets look great.
I like the fact that you do not use any chemicals on my carpet to clean it. And that my carpet looks like new again. The carpet tech was very professional and friendly. I will use services again.
Products are great. I have used y’all for many many years. Rafeal did a fantastic job yesterday. I highly recommend him and have given my family and friends his name. Not only was he very pleasant and knowledgeable he knew how to do a great job. My carpet looks better now than it has the last couple of times I’ve had it clean with y’all. Rafael is an asset to ZeroRez. I hope he is compensated. I will use you all again the next time, and I want Rafeal again. He is the best.!
It was easy to book, and the cleaning went smoothly. The carpet looks do much better!
Great work and employee!
Great service and good value
We were pleased with the cleanliness of our carpet, and sofa. The associate, Buddy, was friendly and efficient.
The staff is always very polite. The technician is always very professional and does a wonderful job. I will continue to you Zerorez
DO NOT SHARE MY NAME TO PROMOTE YOUR COMPANY
Excellent communication and professionalism
No chemicals