- Phone: (214) 372-5326
- Visit Website
based on 83389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like nice and polite the employees I dealt with are. And I love the smell of clean when walking into my home after the treatment.
I already sent you the information. You price out projects when customers do an on line quote then you spin them at the Job site into premium overpriced quotes. Bad form. Bate and switch BS. Your tech even tried to half price me offering (off the record discounts) cash to do the same job. Your quote on the call stands or your fired. That's how this will work.
Great service
Friendly and fast technicians and carpets look great.
Things were not done right. The jnvoice was incorrect even after talking to manager and technician about the scope of work
Carpet looks great! Technician friendly, and professional! I would give him a 10 out of 10😁
thei carpets and rugs always look great after they are cleaned and the price is very reasonable. The guys who come out to clean are always very courteous.. unfortunately, the person who scheduled my cleaning did not tell me I had to take my big rug off of my hardwood floor even after I explained exactly what kind of rug I had, and where it was-and since it was a rainy day, I was unable to get it cleaned-when you schedule a cleaning and tell them that you have a large rug they need to tell you it has tio be moved If it's on hardwood. I was very disappointed in that-
We had Zerorez clean a hallway, stairs and master bedroom. They arrived on time, were courteous and professional. The cleaning was done in a timely manner and we are very pleased with the results. First name removed G
Fast and great quality service.
Your technicians are always courteous, professional and do a quality job!
Prompt and efficient!
Fast and short dry time!
The sneaky promotion $99 and then get there telling me it’s another $240 bc steaming the floors will make the cat pee smell horrible. I booked the for my clients selling their home and you made me look bad.
On time. Courteous. Did a great job.
The technician was very nice, professional and just provided an overall pleasant experience.
Technician was great! Listen to all my concerns.
Was fast and efficient
Professional. On time. Quick
Good communication and service
The technician was professional and knowledgeable. He was friendly and easy to work with. And, of course, he did an outstanding job!
The service man was very clean, nice and efficient. Carpet looks great!
Great Job
Arrived on time, listened to what needed to be done and took appropriate action and completed the job quickly!
Clean carpet
Technicians
Clean, no chemicals and friendly efficient technicians!
Punctual service with no chemicals!
I scheduled specifically to spit treat multiple areas with pet stains. I really do not think the technician knew how to properly tackle these issues. The major problem area he used 3 gallons of liquid charged me for 2.5, and the odor got worse after he treated. I thought zero rez used hot water ti clean... The carpet did not feel warm at all after cleaning. Basically I spent $350 to have 5 month old carpet cleaned, and the odor got worse as a result of the cleaning. I truly wonder hoe diluted your $75 p/gal stuff is. It appeared to be just water. Very frustrating. I've used your company for years and this was by far most disappointing experience I've had. Tech was nice, but he really did not know what he was doing . I'm sure he can handke standard cleanings well; But mine needed a little bit more chemistry. ugh!!!
Diamond came back and hit our bedroom rug and it looks brand new.
They have excellent service and stand behind their excellent product and service.
I would highly recommend Bruce, my technician, to anyone. He was thorough and professional in the job that he did for me. I have high standards for myself and others. Bruce met and exceeded my expectations.
The carpet service person was excellent! He explained everything in detailed and gave great advice on maintenance, daily care and cleaning
The technicians are always knowledgeable, respectful and thorough and this last one did not deviate. My rooms are clean at a fair price!!