Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83389 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 20, 2023 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was on time, very courteous and did a great job.

Report a concern   September 20, 2023 — Rated 10 out of 10 by Deborah Hughbanks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent communication. Carpet was cleaned very well. Employee was friendly and professional.

Report a concern   September 19, 2023 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and professional tech

Report a concern   September 19, 2023 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were very thorough and professional and the carpet hadn't looked this good since it was new. We love this service.

Report a concern   September 19, 2023 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of cleaning.
Promotional pricing

Report a concern   September 19, 2023 — Rated 10 out of 10 by A.J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

10/10. Will recommend to family and friends and definitely be using them again in the future

Report a concern   September 19, 2023 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism of the technician!

Report a concern   September 19, 2023 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the clean of steam! The only thing you could do to make your service better is figure out how to make everything on the floors levitate so no one has to move it!

Report a concern   September 19, 2023 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very professional and friendly.

Report a concern   September 19, 2023 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They have the most conscientious technicians.

Report a concern   September 18, 2023 — Rated 7 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

I feel the whole thing was rushed. When I’ve had other companies do this they would move things
I guess next time I will use Stanly Steamers. It was the same price and they move things out of the way.

Report a concern   September 18, 2023 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was as described and my carpets look great!

Report a concern   September 18, 2023 — Rated 3 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Hello!

We have no complaints about our technician. He was kind and professional in his servicing of our home.
What was very disappointing is that our carpets remained very wet for 12 hours (at least), until we went to bed. The next morning our closet remained damp until the floor fan dried the moisture that early morning. They remained wet even with ceiling and portable fans going. Walking on them with socks left wet marks on our wood, and two of our kids couldn't sleep in their beds that night because their floors were way too damp to replace the floor items that were on their beds. I really wish that the website would have warned us about this. That information would have steered us to hire another company. For that reason alone, we will not hire Zerorez again.

Report a concern   September 18, 2023 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So far the price

Report a concern   September 18, 2023 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, friendly, neat and very thorough!!

Report a concern   September 18, 2023 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Young man knew what he was doing and very polite

Report a concern   September 18, 2023 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dexter was great! No fault of Dexter, but the sofa did not get fully clean though - it was hard to tell while still wet. Can we have someone come back and get the rest of the dirt out? It was rather expensive and I'd like for it to be totally clean. I have photos if you need to see.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Linda Murphy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony was the service provider and of the many times I have used your service he was the best by far. The carpet looks great.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Corey Young Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service from the technician. Very professional and informative throughout the service.

Report a concern   September 18, 2023 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great price and good service.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Melissa Surdel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent technician. Very nice, very professional and an absolute pleasure.

Report a concern   September 17, 2023 — Rated 10 out of 10 by Sheila Moore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast friendly service that leaves my whole house smiling fresh and clean

Report a concern   September 17, 2023 — Rated 9 out of 10 by Tammy Bennett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Techs were great. Very respectful.

Report a concern   September 17, 2023 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Favian is great!!

Report a concern   September 17, 2023 — Rated 0 out of 10 by P.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very very disappointed. Was supposed to be 4 rooms for $99. Tech Only cleaned 3 rooms and refused to clean rug is living room without charging an additional $60. Tech spent 10 minutes at the beginning telling me that the 30-day guarantee was only good if I spend hundreds of dollars on additional treatments. This is a very shady practice- luring customers in with the promise of a low price special offer then, once you get in the door telling the customer that the deal is really only worthwhile if you buy a bunch of extra services. When at the end of his work. I tried to express my concerns, the tech was very argumentative and rude. He was not interested in listening to me and was talking over me telling me why he was right and I was wrong.

Report a concern   September 17, 2023 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! 40 year old carpet looks fresh again.

Report a concern   September 17, 2023 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative was very courteous and did a thorough job. He explained the process to me before he started.

Report a concern   September 17, 2023 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Services was very professional!! Everything was great !!

Report a concern   September 17, 2023 — Rated 6 out of 10 by D.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wanted to change my score to an 8.
I just didn’t think your company lived up to the hype. I was expecting something better than Stanley Steemer. My carpets look clean and I’m thankful for that. I just didn’t see a service over and above that of Stanley who I’ve been using for years,

Report a concern   September 17, 2023 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and we are very happy with our carpets!!!


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