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based on 83472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I vacuumed my area rug again after waited for a few hours for my rug Last name removed be dried after the Zerorez guy completed the job Last name removed make sure there is no more dust but I wasn't happy Last name removed see the amount of dust my vacuum cleaner picked up after that. My vacuum cleaner's container was empty before I started vacuuming my rug now it collected a good amount of dust as proof.
Great product but do NOT like the fuel charge! Just add $10.00 if costs went up but don't play games saying it is a fuel charge.
In 2 areas upstairs where we paid to have pre-treatment for pet stains, they were not pre-treated and the stains were back within hours. You can make it right by sending a different crew to reclean those areas and do whatever it takes to get those stains out at no charge. We had work done by zerorez about 6 months ago and the carpet stayed clean for a long time.
The service person was great. However, the carpets have a stiff feeling to them, as if there's residue that's been left behind. The carpet has a stiff, dry feeling when stepped on.
No soapy residue and carpets were dry in mimimal time.
The service technician exercised great professionalism and attention to detail. Like the fact your cleaning products contain no detergents. Carpets look new again. I am a general contractor and would recommend your services to my clients.
Thx, Name removed
your professional team, ease of scheduling appts and awesome results!
I have had carpets, furniture, and tile/grout cleaned by zerorez numerous times and have always been totally happy with services and the representative that comes out. They leave everything clean when the leave and use corner protectors so the tubing doesn't leave a mark on the walls. They're the best
Scheduled the cleaning almost two weeks ahead of time... Metioned to two different represnetatives that I wanted the first slot of the day... The person that confirmed my appointment three days prior told me that they'd make a note on the service order. Morning of they arrived 1015. To add to it the tech used a product to scrub the carpet prior to begining the service. When I asked if it was a new tool he said "No Sir. We all use it ecah time we clean carpet". I'm a longtime cusomter and have had ZeroRes to this address about five times and I've NEVER seen the srcubber,,,, In the end, no discoun and no comment about arrving at 1015. Tech was great. Just wish they would have called to tell me they wouldn't be able to make it around 8AM.
Right after the Max left our house I have put in a call to you about the poor quality of the carpet cleaning - it hardly made a difference in the foot traffic area. Max the person who came out was extremely nice and I think he did his did his best but I think your cleaning products is flawed. I want you to contact me first think Monday morning: Phone number removed
We were charged for 17 stairs but we only have 11 carpeted steps. There are still several dark spots on the carpet after the cleaning. We would had more realistic expectations if we would have been told on our initial walk through that those areas were not going to be completely cleaned. The technician did his best with very old carpet and for the most part we are happy with the result.
Chemical-free, quick drying.Kyle Peterson was our service person. Very professional and competent.
Great products, great service. Very polite technician. His hard work and willingness to please the customer impress me. He did a superb job. Zerorez seem to have excellent products and machines. I am very satisfied. Will definitely use Zeorez again and will strongly recommend you to anyone.
Customer service was the best.
Employees are efficient and professional - answer questions about products and procedures.
Cleaning services & customer service
Job was done fast and carpets look new!
How knowledgeable the srvc men were and how clean my carpet felt afterwards :)
i found the service and service man was very professional,
respectful, and did a great job on my carpet...i will be caing
zerorez back when time to clean carpet again..as well as highly
recommend.
I like the way the carpets were uplifted and got a lot of the deep down gunk. The tech said it would be dry in 4-5 hours but it did take overnight. I have a special pad that blocks wet from going all the way through and I think that is why- but the carpets looked great and will have you again. I do recommend in your ads- which is why I called that you inform of the fuel charge. I was taken back by that when I called to schedule- I try to figure out the amount so I know just what I am spending before I call.
Eco friendly
It was fast and did try to sale me services I didn't need.
I paid $240.00 extra for order control and my house still smells.
I like that there were no chemicals left in my carpet. You can tell that it was deep cleaning and not just on the surface.
Quick service & polite tech
No residue left in carpet
You have a great process to clean carpets, I couldn't be any happier with the results. Your team that came to the house was very professional .
Quick drying
The process gets the carpets cleaner or as clean as the old company. The service representative is knowledgeable and helpful.
I liked the $10.00 coupon and that I could get 3 rooms done for $79.00.