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based on 83473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stubborn strains are removed & the carpets look new again.
Wouldn't use any other service!
I was very pleased with Miguel's service, and his concern for my pets. Your product is amazing.
No smelly chemicals
The entire process was quick and painless. I was squeezed in for an appt the same week, the carpet looks awesome and the price wasn't too shabby either.
You get the carpet cleaner than any other company.
I paid to have 7 rooms of carpet and stairs cleaned. After they tried they had a dirty water smell. I called to have someone come back out. They said they would be back on Saturday. They did not show up or call. I had to call again on Monday and they finally came back out on Tuesday. Very disappointed after all.the advertising I heard on the radio.
The technician was very polite and through with explanations and during our contact. He was very good. The like the process of not using detergents on the carpet.
maybe you could scrub the carpet during the water treatment not just before. But great job! Great Representative!
Great service people!
The guy that cleaned our house was very kind and very professional. He was here to get our carpets clean. The end results surpassed what I had hoped for. We've uses ya'll before and will definitely call you again next time we need our carpets cleaned.
I love how clean my carpets are after being cleaned with Zerorez.
We were sold on zerorez after the first time we had you clean our carpets. However, after this last time, we have our doubts. Initially, the carpets looked good but www did notice areas that were not completely cleaned. The service guy that we had complained that he was getting"too old" to do this type of work. He also started the carpets when it was getting dark outside making it difficult to see the carpets clearly even with the lights on.
Tech was several hours late and most of the high traffic stains (grime) didn't come out. It appears that they were "moved" by the cleaning actions. The traffic pattern spot that was 18 inches wide was 24 inches wide after the cleaning and just slightly lighter. My thoughts are, if it can be moved, it can be REmoved.
Huge positive ... the tardiness was communicated several times which was VERY much appreciated and not common in the industry. I wasn't upset with the delay because of the communications.
It was a please to meet the technician. I am not sure if the Zerorez products clean as well as I expected or if something else wasn't working properly or if the carpets were simply too weathered to be cleaned.
The sales people and technicians are always friendly and professional. The technician was on time and did a wonderful job. My carpets look fantastic!!! Thanks
During the discussion with the technician, he explicitly told me he "wasn't planning on moving the furniture" in any of the rooms, and then also told me that if i did want the furniture moved, i would have to supply my own plastic carpet shields to put under the legs of the couches.
i would expect this to be a standard inclusion with the carpet cleaning service, but the technician made it seem like it was a chore, and that this was a strange request.
After all the good things i've heard about ZeroRez, i was pretty disappointed in the customer service aspect.
How quickly the carpets dry
all green products
Staff who delivered the service were very nice and proffesional. They answered my questions and did an EXCELLENT job. I will defenitely ask for this service again.
They are great!!! Gets out all the stains and smells. Your staff is very friendly and they go above and beyond.
The lack of residue and soap left in the carpet by your service, as opposed to other carpet cleaning services. Our tech ,Kyle, was very professional and nice too. Good job.
James was awesome! Professional, timely, focused, did great job!
Joseph and his helper were great! Very nice, professional, and efficient! They explained everything and answered all of my questions. The carpets look great too!
Perform oil changes on your trucks outside of arrival windows.
The tech was very thorough and professional and I feel that the carpet looks better.
Great service for a great value.
The service was fast and efficient and clean.
The technician was super. He was having problems with the equipment and I did not do a walk through before he left, but when I stepped on the carpet I knew we were in trouble. There was so much water! I knew it would not dry in about 4 hours. Fortunately, I have a SteamVac and was able to extract the water. I extracted 4 gallons of water from the living room and bedroom. It still took 24 hours for the carpet to dry.
I was so disappointed because I have heard so much advertisement about Zerorez!! I feel it was just the bad equipment..Sorry!
Feels and smells very clean!
Never had a better job done calling a carpet cleaning company to clean my carpets, that's why I started just doing it myself. Until recent health issues I needed to call someone out, I was pleasantly pleased with the professional carpet cleaning I received and the technician was friendly and just a great guy. I paid what was the promised quote was no hidden fees or sales pitch fees, loved it.
Thanks, Laura Mills
Cody took his time to explain what services we needed to clean our carpets and to maintain it for the future. It didn't seem like he rushed to finish the job, but instead made sure he did the best job to satisfy us.