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based on 83384 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
on time and friendly tech. A++
Brian was very professional and courteous. He did a great job with the clean and was very thorough and fast.
Our technician was very thorough and explained the services provided. He was also very knowledgeable and professional.
Technicians are always friendly and helpful. They have always done great work!!
Great technician with excellent results!
Loved how fast they were able to clean 6 rooms. CJ our tech was really nice and knowledgeable.
Love that it’s not scented heavily. The pretreatment had a mild pleasant smell. We will definitely have them out again when we need the carpets cleaned. Possibly sooner for the tile floors!
Nothing. Initially, I had issues getting service and returned calls. I finally heard from your manager, Kathy, and she fixed it by cleaning my carpet free of charge. That raised my rating from 0 to 7. That’s quite an improvement and I appreciate the effort.
The technician was courteous, professional, and efficient. He did a great job!
He did a wonderful job
I would recommend him any time
Found a great special for Black Friday, so we cleaned carpets and all of our couches and chairs in the living room. Ken was polite, worked quickly and diligently.
The carpet looks great and the grout in the tile looks even better. Fred did a great job and was very knowledgeable and friendly.
Thank you! Karen Evans
People are always so friendly and efficient.
I am a Dallas Realtor that has a boutique Leasing Company! I have referred so many clients to Zerorez for years! They did my carpets yesterday and my Old carpet now looks well enough to last until I have wooden floors installed! My Tech Diamond was awesome! I will request him when I use Zerorez again! ❤️
Great job
It is very affordable and they are in an out quickly. They do an awesome job in cleaning!
It is friendly for the environment.
Excellent‼️
Easy to schedule and on time day of service. I only had two rooms that needed carpet but the service tech was done in a flash. The carpeting looks brand new! High traffic soil and pet stains vanished. I’ll be using Zerorez again for carpet cleaning and will explore their other services for sure.
Not limit the size of the 3 rooms and hallway cleaning offer.
The first service was not good. The re-service cleaned it better.
The carpets looked amazing when B finished. They always are clean when they complete the job.
Tech did a good job and was very nice.
Hello… I’ve been a long time customer. This cleaning was less stellar than any others and cost me the most. I remember the days of 3 rooms and a hallway for $99. Ok… add on a deodorizer and a sealant here and there and you are pushing $250. Granted I added a 4th room and deodorizer to all 4, but $450 now?!? Ouch! I had some stains from caulking on the carpet that were gold all sized. Now, each are a dirty brown and at least 4” in diameter. Other rooms also have the brown marks/stains but there was no caulk there. I’m not sure what to make of it.
Robert / the service tech was very professional and knowledgeable
Technology
The technician was very personable and transparent. He guided me through the process and made sure to explain each step and ensured that I approved of his work. The cleaning solution fragrance was light and no strong chemical smell. I would definitely recommend ZeroRez.
Excellent service, and great results. Reasonable price too.
The crew was fast but didn't work enough on a couple of stains. There is one where a milkshake had been spilled that is crunchy now. Seriously. It's crunchy. They got out part of it but it still needs work.
Other than that, one of the rooms that the trainee did took 2 days to dry, so he probably needs a little more instruction on technique. But the guys were super-nice and took very good care of things in the house.
The last time we used Zerorez the technician used a roller brush as a finishing step and make our ancient carpet look about 1/2 its age. These guys didn't do that, which wasn't awful but was a little bit of a disappointment. Is that not a standard thing you do?
People remember how well you did a job, not how fast you did it. Nice guys but just seemed rushed.
Prompt, efficient, personable techs who do a good job with our carpets at the lowest price around.
Perform a test on the worst part of the carpet that is getting cleaned, so the consumer will get a good idea of what they can expect by moving forward with the carpet cleaning. In addition corner guards should always be used to prevent peeling/chipping of paint on corners of the walls throughout the home.