What our clients think of us!

On time (even early, which worked out for us), quick, and did a great job. We got the carpet cleaned for the next homeowner as we were moving out... after seeing how it looked, we wish we had had it done earlier!

The carpet looks to be clean & the service was [rompt & e4fficent

Your technician was promt,polite and started immediately with the task on hand. I was disappointed not receiving the perks mentioned in your commercial on the classic radio station KRR although when I called I mentioned that I heard about you listening to the station mentioned before.

good cleaning job. very personable service tech

The tech was very nice and no chemical smells, everything dries fairly quickly

I like that you don't use chemicals or soaps to clean with.

Service person Chris Stricklin did not pre-treat the most soiled areas and he did not use the power pile lifter device. He also "sold' my wife the $50 code 170 fiber protectorate, which was not needed and I have requested a refund on this cost. I also requested a "redo" of the cleaning service. The second technician, Regan was very professional and even took pictures of how the carpet looked before he cleaned it for the second time. He did pre-treat and use the pile lifter device before he cleaned the carpets. I was very impressed with him and he even asked as he cleaned if I could tell the difference, which of course I could. I still expect my $50 refund by the way.
Thank you,
Name removed

give your employee's a tablet instead of using a phone to do the billing/invoice/payments

limited chemicals used and good results

Removed soap from previous home treatments and produced a carpe that was much cleaner than I expected. The technician was efficient and pleasant.

Everyone that I spoke with was very knowledgeable and helpful answering my questions. The guy that came out was very professional and was great to work with. I am very pleased with the service that I received.

It removed 99% of the stains I thought might never come out of my carpet

Love the brushing machine. Really makes carpet look new.

The cleaning was thorough. I really feel that we've extended the life of the carpet in our recently purchased home.

Our technician was prompt, polite, and professional.
The carpets smell great after being cleaned and no messy, sudsy residue. The carpets dry much faster than when using other companies. Support staff on the phone are always pleasant.

Lapaul was amazing in the way he came and took
Charge . He took charge and conqurd.
He was very polite and conqured my heavy
Soiled carpet.
No mess !!!no residue!!! And no cimicals
That filled the air.
Totally clean!!!!!

Technician (Ricardo) was very professional. He was diligent about placement of hoses in the house so that no furniture or walls were in danger of damage. He devoted extra time to remove indentations in the carpet from furniture. Very cordial and polite. Nice young man.

I have been a fan of your process for several years. Excellent customer service from the technician complete a very satisfying experience. Name removed

Quick carpet dry and affordable price. Also non chemical cleaning products

After the carpet dried it had a dull look. The associate that cleaned the first time I
Used your company last year was more thorough.

Our technician Eric was excellent. Service is usually available within a day or so, which is helpful when I have a stain that needs cleaning

Friendly and thorough technician and carpets looks great with no odor.

Very punctual, courteous, and efficient. Liked the way everything smelled so clean when he was finished, without any scents or perfumes.

My carpet is very clean!

Very professional technician,, hardworking and focused.

The main spots that I had called about did not come out of the carpet. I noticed that they were not better after the pile was not fresh from the clean. I called within days to ask for zerorez to come back. When they came back they only tried to sale me their solution and would not reclean the areas I had originally called them back for. Having paid $169.00 for two rooms and stairs was very expensive for them not to retry to get the stains out.

I do not like that type of guarantee satisfaction.

I had begun getting my carpets cleaned once a year from zerorez. I suppose if they want to clean my carpets free next year I will use them.
Adrienne Last name removed

Technician left without replacing some furniture items. Carpet looks very good, however, and looks much cleaner. Also, wondering where the $50.00 gift card is? No receipt was left with me nor was one emailed. Please follow up on these items. Thank you. Name removed

I bought the lifetime supply of your cleaning solutions when Zerorez cleaned my tile floors last summer. I was assured @ that time the company would bring the solution to my home whenever I called. And that has worked well the first 2 yes I called. This time however your company told me they would only refill my solution jug if I scheduled a cleaning. This is not @ all how this was sold to me & this is the first time anyone said this. I asked to speak to Leah whom I was told is the manager but she was busy. I was assured she would call me back, but I have never heard from her. I have called her 2x since, left messages for her to call me. Still, she has never called. I either want my money back or I want what I was sold. Please have someone call me to resolve this because Leah will not return my calls. The office is in Carrollton, TX. My name is Name removed 1219 Oriental Ave., Arlington, TX. 76011. Phone number removed-home & cell-Phone number removed. Thank you.!

Service was fine but I need to know why there was a fuel surcharge.

First name removed

would like some one from company to look at my hall way and give opinion, still seems to be dirty.

No chemicals!